דרושים Senior Product Strategy Specialist ב-Intercontinental Exchange - Ice ב-United States, Jacksonville

Responsibilities

• Assess order and trading activity based upon a variety of alerts generated by surveillance systems.
• Working with colleagues, engage in fact finding to determine if matters warrant further investigation and escalation; document findings.
• Issue formal requests for information to members and analyze their responses; interact with member firms and their counsel concerning those requests.
• Assist with the preparation of memoranda that recommend dispositions of completed investigations and present those findings and recommendations to senior leadership during meetings of NYSE Regulation’s Disciplinary Action Committee.
• Assist with the creation, development, and review of new surveillances and procedures.
• Investigate regulatory issues arising from NYSE business and operations units.
• Identify and mitigate situations that may adversely impact the integrity of NYSE markets.
• Assist with the refinement of surveillance systems to ensure that alert output is meaningful and valid; recommend enhancements to those systems.
• Investigate trading activity by querying, synthesizing, and analyzing large and complex data sets.
• Other projects, as assigned.

Knowledge and Experience

• Possess strong analytical skills, an understanding of equities and/or options exchanges and trading and the ability to work with and synthesize large data files.
• Bachelor’s degree or equivalent work experience.
• Sound judgment.
• Experience relevant to securities markets or compliance (preferred).
• Excellent written and verbal communication skills.
• Ability to work on and prioritize multiple tasks with tight deadlines.
• Ability to work independently while contributing to a collegial, fast-paced, team-oriented environment.
• Solid data analytics capabilities.
• Ability to write and execute SQL queries against large data (preferred).

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

• Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
• Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
• Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
• May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

• A Bachelor's degree or the equivalent combination of education, training, or work experience
• Prior Mortgage Servicing experience
• Mortgage servicing product experience (i.e. MSP) highly preferred
• Knowledge of ICE Servicing Digital and Customer Service applications highly preferred
• Functional knowledge in the following area(s) may be required:
  • Escrow Analysis
  • Insurance, including:
    • PMI/MIP
    • Optional
    • Hazard
  • Taxes
  • Payoffs
  • Customer Service
  • Tracking, including:
    • Disaster
    • Task
    • Paid in Full

• Familiarity with ICE Mortgage products and services
• In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
• Awareness of system-development protocol
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Resourceful and proactive in gathering information and sharing ideas

Responsibilities

• Provide guidance on various client workflows to multiple internal ICE Data Services teams including development, data content, product, quant, and quality assurance.
• Assist in implementation and creation of new accounts and projects.
• Provide expert training and support to application users.
• Streamline current procedures to better serve end-customers.
• Perform analytical research in order to validate client reporting and strategy.
• Perform training/demos to prospective clients as well as other internal ICE Data Services teams.

Knowledge and Experience

• Bachelor’s Degree, preferably in Mathematics, Finance, Business, Economics or Computer Science.
• Work experience of 0-1 year acceptable.
• Excellent communication skills needed to effectively support clients over phone and email.
• Sufficient analytical skills needed to understand and interpret theoretical/mathematical calculations.
• Sufficient technical skills needed to troubleshoot the various products and platforms.
• Intermediate PC skills needed for assisting in software navigation, server management, and automation building.

Job Purpose

Serves as a senior contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects.

Responsibilities

• Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products.
• Works individually or within a team on technology business consulting projects to meet specific client requirements.
• Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
• Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications.
• Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly.
• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
• May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.

Knowledge and Experience

• A Bachelor's degree or the equivalent combination of education, training, or work experience.
• Prior Mortgage Servicing experience
• Mortgage servicing product experience (i.e. MSP) highly preferred
• Functional knowledge in the following area(s) may be required:
• Escrow Analysis
• Insurance, including:
• PMI/MIP
• Optional
• Hazard
• Taxes
• Payoffs
• Customer Service
• Tracking,including:
• Disaster
• Task
• Paid in Full

• Familiarity with ICE Mortgage products and services
• In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements
• Awareness of system-development protocol
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
• Willingly shares relevant knowledge and expertise to other resources
• Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
• Ability to persuade and influence others on the best approach to take
• Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
• Is resourceful and proactive in gathering information and sharing ideas

Job Purpose

Products supported include: MLS, Paragon, Paragon Connect

Responsibilities

• Performs Client support functions via phone and email
• Reviews application settings in Paragon and works directly with the MLS Boards
• Performs other related duties as assigned.

Knowledge and Experience

• A high school diploma or GED is required for this role
• Requires one (1) year customer support/help desk experience, mortgage servicing or origination experience
• Real Estate experience preferred
• Excellent customer service skills
• Ability to apply knowledge from one situation to the next to solve problems
• Ability to handle projects commensurate with job expectations
• Requires excellent presentation, writing, organizational, analytical, and problem-solving skills
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Excellent oral and written communication skills
• Flexibility, versatility, dependability
• Ability to prioritize and manage work in fast paced high volume environment
• Possible travel to client sites up to 5%

Job Purpose

The Talent Acquisition Specialist drives the day-to-day execution of Talent Acquisition by identifying and creating opportunities to work effectively and efficiently with internal clients while providing excellent service.

Responsibilities

• Serve as a TA Specialist for assigned client groups, utilizing flexible resources as needed to meet hiring demand
• Drive communication between hiring managers, HRBP’s and Talent Acquisition to ensure excellent service and responsiveness
• Lead the planning, execution, and management of recruiting efforts for assigned client groups
• Develop consultative relationships with business leadership, meeting regularly to learn business priorities, hiring plans, and talent needs
• Partner with Talent Acquisition management and business leadership to generate and execute recruiting strategies, employer branding opportunities, process improvement, and programs to create hiring success
• Create recruiting pipelining strategies to build and maintain a continual supply of talent for ICE
• Continually build relationships with candidates through community and organization engagement, attending hiring events, and participation in other talent sourcing opportunities as needed
• Build relationships with HRBP’s for collaboration on business plans, hiring needs, challenges, and recruitment strategies
• Collaborate with other TA team members to share information, generate ideas, and leverage resources to facilitate high-quality, effective hiring

Knowledge and Experience

• Bachelor’s degree and/or equivalent professional work experience
• 1+ year of recruiting and proactive candidate sourcing experience in an exempt/professional hiring environment highly preferred
• Experience with at least one Applicant Tracking Systems (ATS), such as iCIMS, Workday, Greenhouse, Taleo, etc. highly preferred
• Strong preference for technical and/or financial services recruiting
• High energy, self-motivated, and results-oriented working style
• Strong team player, with commitment to collaborative and communicative relationships
• High level of accuracy, confidentiality, and judgment
• Ability to quickly build relationships, handle multiple priorities, organize workload

This role requires work to be performed 5 days/week onsite.

Job Purpose

The team is working with multiple ICE teams globally such as Data, account managers, product. Constantly taking more responsibilities and getting exposure to new product.

Responsibilities

• Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
• Research and respond to client queries, via email and phone, in a professional manner, while taking great care to keep client informed of action being taken
• Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
• Analyze valuation disputes and discrepancies, and troubleshoot technical issues
• Use multiple types of tools and systems to conduct analysis
• Problem solving and troubleshooting
• Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
• Identify trends to address with the client or internally to improve client experience and workflow
• Communicate with colleagues to maximize efficiencies
• Tracking client questions and issues

Knowledge and Experience

• Bachelor's degree required
• Basic knowledge of the Financial Services industry
• Able to learn quickly
• Organized and multi-task
• Problem solving skills
• Critical thinking
• Team player
• Technical skills
• Ability to work under pressure
• Effective listening, verbal and written communication skills
• Experience in a professional work environment
• Positive attitude and deep customer service orientation
• Must be able to work flexible shifts between 8:00 AM and 6:00 PM to ensure proper coverage