דרושים Customer Service Professional ב-Honeywell ב-ארהב

Key Responsibilities

• Supervise and mentor a team of field service technicians, promoting professional development and fostering a positive work environment.
• Conduct regular performance evaluations, providing constructive feedback and recognition for achievements.
• Manage day-to-day field service operations to ensure efficient and effective service delivery to the Intel client.
• Develop and implement standard operating procedures (SOPs) for field service tasks to improve overall effectiveness and efficiency.
• Act as the primary point of contact for the client, ensuring satisfaction with field service performance.
• Liaise with Intel's management teams to address any service-related issues and drive continuous improvement initiatives
• Provide technical guidance and support to field service technicians, assisting with complex troubleshooting and problem resolution in the field.
• Ensure adherence to safety and quality standards in all service operations.
• Oversee the scheduling and assignment of field service technicians, ensuring adequate coverage and efficient travel arrangements.
• Manage inventory levels of spare parts, tools, and equipment used by the field service team.
• Prepare and present regular reports to management and the client on service performance, challenges, and successes.

YOU MUST HAVE

• 3+ years of experience in field service management or a related role, preferably in a technology or manufacturing environment.
• Proven leadership skills with a track record of effectively managing teams to achieve operational goals.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and team members.
• Ability to work flexible hours, including on-call availability as required.
• High School Diploma or equivalent

• Strong technical expertise in semiconductor manufacturing or related industries.
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Good presentation skills

• JOB ID: HRD265087
• Category: Customer Experience
• Location: 1944 E Sky Harbor Circle,Phoenix,Arizona,85034,United States
• Exempt

Principal Responsibilities:

• Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques.
• Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution.
• Performs in both a people management capacity and a technical leadership capacity.
• Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Manages operational and product performance per customer expectations and contract.
• Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results.
• Develops and executes corrective action plans where performance is deficient.
• Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues.

• Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews.
• Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings.
• Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity.
• Ensure on-time, on-budget, and on-quality delivery of approved service projects/programs.
• Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization.
• Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions.
• Work closely with sales, offering management, development operations, technical/application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary.
• Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety.
• Travel 20% of the time.

Basic Qualifications:

• Bachelor’s degree in engineering or IT-related field.
• 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions.
• Education in business accounting and/or sales experience (Sales or Service Engineer).
• First leadership experience in an international, highly matrix organization (team or project).

Preferred Qualifications:

• MBA is a plus.
• PMI PMP certification is a plus.
• Fluent in English, written and oral.
• Experience with ITIL model for service fulfillment and/or assurance.
• Understanding of state-of-the-art IIoT infrastructure and IT communication protocols.
• High performance standards and ability to push self and others to achieve bottom-line results.
• Successful cooperation in a business environment with cross-functional interaction: Sales, Marketing, Quality, Finance, and Operations.
• Outstanding influence skills and diplomacy.
• Stress management and ability to prioritize multiple requests.
• Strong communication skills and ability to balance customer and business priorities.
• Disciplined, responsive, and reliable when committing to actions.
• Works well in a matrix environment with the functional organization.
• Financial and business acumen.
• A well-developed sense of customer value and trends in the IIoT service environment, including AI, is seen as a plus.
• Likes to develop ideas and drive continuous improvement.
• Embracing new opportunities and adaptive mindset to guide the program team and bounce back from disappointments.

• JOB ID: req484296
• Category: Sales Excellence and Support
• Location: #901, Manjeera Trinity Corporate,,JNTUH – Hitech City Road,Hyderabad,500072,India
• Exempt

Key Responsibilities

• Provide on the ground information and help the Honeywell Fire & Security Pacific leadership team in setting the strategic marketing focus for products, channel strategy and ISC strategy for different product categories and LOBs
• Enable the execution of key STRAP initiatives through the principles of HOS with transforming STRAP objectives into the X-Matrix tool to drive flawless execution
• Analyze long-term market trends, changing customer needs, and evaluate competitive landscape to develop a business strategy that ensures HBT long-term success
• Enabling the Honeywell Security Pacific regional team to plan and execute the Annual Operating Plan across Revenue, Profitability and Working Capital by providing the right business decisions through intelligent risk taking, integrative thinking and working together in a team environment to ensure collectively the team gets results
• Manage a portfolio of offering from Honeywell
• Launch new offering as and when available and drive fast adoption. Work closely with Marketing Communication organization to manage successful launch of new offering
• Develop & run region wise channel programs – loyalty, performance measurement, penetration of portfolio etc. Work closely with CRM / Customer Lifecycle management team and ensure high conversion of System Integrator to Honeywell complete distribution product portfolio.
• Create and manage distributor commercial policy to ensure volume pick up along with managing right gross margin as per AOP. Create category specific campaigns as and when necessary.
• Analyze competitors along with GBE and global product marketing team and advise country marketing leader on necessary strategies to counter competitive moves.
• Conduct product promotion events like expos, seminars, training to drive Brand awareness and to increase competency of the channel sales team of Honeywell and of partners
• Developing tactical marketing that includes all aspects of product strategy & operational management, channel requirements analysis and competitive/ profit maximizing pricing tactics.
• Run theSIOP process through portfolio management and demand forecasting. Ensure IOS level is below AOP.

YOU MUST HAVE

• Undergraduate degree in Business or Engineering with MBA from a recognized Business School preferred.
• Possess strong Office Automation Product knowledge (Excel, Word, PowerPoint, etc.)

Professional Skills / Knowledge

• Should possess Product and Channel Management experience in a similar Business to Business Product company with relevant Building Controls industry experience
• Technical experience within the Security industry for Access Control, Intrusion and Video management
• Experience in marketing communications and internal communications
• Very strong general product marketing skills (conducting VOCs/ OVOCs, market segmentation, competitive positioning, identifying CTQs, developing value proposition and flawless execution of product launches).
• Demonstrated ability to influence and direct resources across multiple functions ranging from engineering, marketing, quality, sourcing at the same time bringing an integrative thinking with demonstrated business acumen.
• Identifying and understanding market and technology trends, and linking them to business strategy; strong aptitude for technology
• Understanding of microeconomics and financial concepts and the link them to business strategy
• Strong financial and excel modelling skills, and excellent power point slide preparation
• Experience in conducting secondary and primary research; competitive analysis
• Well-developed business analysis skills including opportunity and risk assessment
• Developed understanding of Honeywell building controls (or similar) technology

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For more information on how we process your information in the job application process, please refer to .
. No other requests will be acknowledged.

• JOB ID: HRD265331
• Category: Offering Management
• Location: 9 Columbia Way, Baulkham Hills, NSW,Sydney,NEW SOUTH WALES,2153,Australia
• Exempt

You will work with other Honeywell Intelligrated personnel daily and will be required to perform tasks given safely and satisfactorily. You will represent Honeywell Intelligrated on site and will also need to follow our customers’ guidelines for general work practices outlined on site. You will continually stay in touch with your travel Coordinator and utilize your mobile scheduling tools daily.

KEY RESPONSIBILITIES

• Assists other technicians in the repair and maintenance of equipment
• Completes work orders, records, logs and other written or computer-based documents according to established procedures
• Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g., multi-meter, laptop)
• Operates material handling equipment, battery equipment, moving machinery, and other powered equipment
• Utilizes TCPiP as a troubleshooting/setup tool, understands basic networking and its terminologies: IP’s, Subnet Mask, Default Gateways, Ping, Network switches, and ports.
• Provides preventive maintenance and repairs on distribution center equipment (e.g., pneumatic systems, material handling equipment, hydraulic equipment, dock equipment, electronic and electrical equipment, etc.) according to safety and quality procedures.
• Troubleshoots and repairs complex electrical/electronic problems with equipment, VFD’s, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious.
• The ability to accurately describe issues and follow verbal instructions utilizing the industry terminology during bridge calls with SME’s and/or Tech Support remotely.
• Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
• Follows up with customers and other departments to ensure issues have been resolved
• Participates in cleaning the conveyor systems and part cage as appropriate
• Ability to work at heights using fall protection PPE

PHYSICAL REQUIREMENTS

• The ability to lift 50 pounds individually and utilize a two-person team when applicable
• The ability to carry required tools and tool bag (10-15lbs) regularly for extended periods and distances. Pelican cases are close to 50 pounds that will need to be taken through airports as check in
• The ability to spend long periods of time standing and / or walking on concrete and other surfaces.
• The ability to work above your head for extended period of time while standing, laying, or seated (e.g., 30mins). The ability to lift weights listed above your head.
• The ability to move safely in confined spaces which may require crawling on hands and knees.
• The ability to safely climb / descend ladders and stairs frequently.

YOU MUST HAVE

• At least 2 years of relevant experience or education in Material Handling Equipment, including conveyors, sortation systems, and mechanical troubleshooting/maintenance/installation.
• Strong technical expertise in Industrial Automation technologies.
• Excellent problem-solving and troubleshooting abilities.
• Ability to clearly communicate technical concepts to both technical and non-technical audiences.
• Strong customer focus and relationship-building skills.
• High School Diploma or equivalent.

WE VALUE

• A degree from a vocational school or college in the Mechanical or Electrical field.
• Experience maintaining conveyor systems.
• Familiarity with Honeywell Intelligrated Conveyor Systems.
• Proficiency in Mechanical, Electrical, and Motor Controls troubleshooting.
• Strong mentorship and guidance skills.
• A continuous learning mindset and eagerness to stay updated on industry developments.
• Results-oriented with a drive to successfully complete projects.

• JOB ID: HRD264918
• Category: Customer Experience
• Location: 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Nonexempt

Make the Best You.

We have a fantastic opportunity for a Field Service Engineer within our HPS AU team. The role is based in Gladstone, Queensland and requires the successful person to be client facing working with our premium client.

Key Responsibilities:

In this role you will work and large range of Honeywell technology and products including Experion, Safety Manager, Uniformance, EBR, Carbon Black and others. Your responsibilities will include:

Technical delivery and troubleshooting of Control Systems preventative and remedial maintenance.

Programming of controllers in a variety of languages.

Maintain, install and service DCS/SCADA packages and other software in the MES layer.

Maintain, install and service Industrial control equipment on a variety of industrial sites.

Customer: reporting, planned service requirements and informing of possible system enhancements and upgrade paths

Small project Management - Projects are delivered on time, on budget and to the desired quality standards

Key Experience & Capabilities:

• Bachelorls degree in Computer Science, IT, Electrical Engineering or a related field.
• 3+ years of experience in a technical field service or IT security role.
• Experience in Experian solutions, Carbon Black – knowledge of EDR.
• Understanding of power regulation and UPS systems.
• Technical understanding of network security, firewalls, VPNs and intrusion detection/prevention.
• Strong knowledge of networking, system administration and cyber security best practices.

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• JOB ID: HRD259645
• Category: Customer Experience
• Location: 28 Callemondah Road,Gladstone,QUEENSLAND,4680,Australia
• Nonexempt

You will be working on a 40-hour work week schedule, with overtime as needed to meet business demands. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
• Troubleshoot and resolve complex technical issues for our customers
• Provide advanced technical support and expertise for our Automation and Controls solutions
• Collaborate with cross-functional teams to ensure successful implementation of our solutions
• Conduct training sessions for customers and field service technicians
• Stay updated with industry trends and advancements, and provide recommendations for improvement

• High School Diploma or equivalent
• 5+ years’ experience with building automation systems, specifically security systems, cameras, card access, or badge readers.
• Strong technical knowledge and expertise in Automation and Controls technologies
• Excellent problem-solving, analytical and troubleshooting skills
• Ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders
• Experience in project management and execution
• Strong customer focus and ability to build and maintain relationships

WE VALUE

• Experience with Honeywell building management systems products such as ComfortPoint, EBI, Niagara, ProWatch
• Continuous learning mindset and willingness to stay updated with industry advancements
• Results-oriented approach and ability to drive projects to successful completion
• Bachelor’s degree or technical/professional certificate

• JOB ID: HRD265106
• Category: Customer Experience
• Location: 855 S Mint St,Charlotte,North Carolina,28202,United States
• Nonexempt

Establish and drive procurement of material and services inalignment with business Leadership for your assigned commodity / categoryand/or region as per Annual Operating Plan and Strategic Plan. You will haveglobal responsibility for driving competitive commodity and category supplystrategies to achieve lowest Total Cost for your site, reduced Working capitalvia Negotiation planning and execution, High Growth Region Sourcing, ValueEngineering and Sole/ Single Source elimination. You will manage SupplierPerformance to support your commodity/category and/or region and ensure supplycontinuity. You will be managing several projects in dynamic environment. Youwill ensure compliance with company business policies and procedures, Export/Import regulations.

• Create EMS strategy across Strategic Business Groups. Partner with business teams.
• Drive a value proposition from analyses of complex data.
• Drive and execute Annual and Strategic Plan with supporting strategies
• Right and Fast execution of strategies to align with business Growth and New Product Introductions
• Manage Global Commodity Strategies including spend analysis, Benchmarking, Cost, Market Analysis and Global Technology / Economic trends
• Ensure Relationship development and management with key Supplier Leaderships
• Align with Site Sales, Marketing, Technology, Business, Operations, Finance and Quality and Other Honeywell Businesses
• Manage Supplier selection, RFQ and RFI process, Negotiation, Contracting and supplier performance processes
• Improve Working Capital thru Payment Terms extensions, Payment cycle optimization, Vendor Managed Inventories, Inventory and Lead time reductions
• Assist in Site Tactical Procurement escalations,reconciliations and reporting as required

• Experience in EMS, Electrical, Electronics category
• Experience creating strategies across different businesses

• Working and/or Leading in Site Team Environments
• Bachelor’s Degree / Masters preferred
• Project Management and/or Contract Management Experience
• Professional Certifications in Project/Supply Chain/ Procurement/Contract Management
• Team Leader experience in Supply Management/Sourcing/Procurement/Business
• Demonstrated Business and financial acumen
• Expertise in data analyses, MS Excel, Tableau.
• Experience with SAP or site-relevant ERP systems, E Sourcing Platforms, Request for Quotation Tools, Project Management Tools
• Experience with Six Sigma and Lean Tools

• JOB ID: HRD263535
• Category: Procurement
• Location: 855 S Mint St,Charlotte,North Carolina,28202,United States
• Exempt