Honeywell Sr Field Service Supervisor 

United States, Arizona, Phoenix 

415031667

Key Responsibilities

• Supervise and mentor a team of field service technicians, promoting professional development and fostering a positive work environment.
• Conduct regular performance evaluations, providing constructive feedback and recognition for achievements.
• Manage day-to-day field service operations to ensure efficient and effective service delivery to the Intel client.
• Develop and implement standard operating procedures (SOPs) for field service tasks to improve overall effectiveness and efficiency.
• Act as the primary point of contact for the client, ensuring satisfaction with field service performance.
• Liaise with Intel's management teams to address any service-related issues and drive continuous improvement initiatives
• Provide technical guidance and support to field service technicians, assisting with complex troubleshooting and problem resolution in the field.
• Ensure adherence to safety and quality standards in all service operations.
• Oversee the scheduling and assignment of field service technicians, ensuring adequate coverage and efficient travel arrangements.
• Manage inventory levels of spare parts, tools, and equipment used by the field service team.
• Prepare and present regular reports to management and the client on service performance, challenges, and successes.

YOU MUST HAVE

• 3+ years of experience in field service management or a related role, preferably in a technology or manufacturing environment.
• Proven leadership skills with a track record of effectively managing teams to achieve operational goals.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients and team members.
• Ability to work flexible hours, including on-call availability as required.
• High School Diploma or equivalent

• Strong technical expertise in semiconductor manufacturing or related industries.
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Good presentation skills

• JOB ID: HRD265087
• Category: Customer Experience
• Location: 1944 E Sky Harbor Circle,Phoenix,Arizona,85034,United States
• Exempt