דרושים Senior Software Engineer Platform Extensions ב-Forter ב-United States, New York

What you’ll be doing:

• Support Sales, Business Development and Customer Success organizations, predominantly in the Americas region
• Independently negotiate commercial agreements, including privacy components.
• Support business teams in drafting and negotiating agreements with vendors.
• Advise business teams on legal compliance, including on data protection and privacy issues.
• Advise business teams on recommended courses of action and legal risk, with the ability to judge when to escalate identified issues as appropriate.
• Assist in updating contract templates, drafting global corporate policies and processes, and helping build internal processes and enable the company on such policies.

What you’ll need:

• At least 5 years of relevant legal experience, preferably with at least 2 years in a law firm counseling rapid-growth technology companies.
• Accredited law degree from a top university.
• Admission to the bar and a current license in the relevant jurisdiction.
• Requires substantive experience with drafting and negotiating complex legal agreements (sales, partnership, procurement, NDAs, data processing agreements, others); experience with other internal company functions or areas of law is desired (such as intellectual property or privacy).
• Substantive experience with commercial technology transactions.
• Substantive experience dealing with/collaborating with Sales, Sales Management, Executive team on complex contract negotiations.
• Experience advising on privacy and data protection laws, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR).
• Highly responsive and service-oriented attitude.
• Ability to multi-task and work independently with minimal supervision, while adapting quickly to a rapidly changing and challenging environment.
• Practical yet creative problem-solving approach that emphasizes addressing business needs while protecting Forter’s interests.
• Ability to balance priorities and know when to seek executive direction.
• Ability to work across multiple time zones.
• Fluent in English.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Forbes Cloud 100 (2021, 2022, 2023 2024, and )
• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023, 2024 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $178,000 - $220,000 annually + bonus + equity + benefits

What you’ll be doing:

• Collaborate with some of the largest global retailers to support their unique challenges and provide tailored analytical solutions.
• Conduct thorough data analysis to extract insights that will drive business goals, mostly using Snowflake DB and Kibana.
• Act as a trusted advisor, guiding clients on best practices and strategies for all of our products.
• Stay abreast of industry trends, emerging threats, and advancements in fraud prevention technologies.
• Work closely with internal stakeholders, including Sales, Customer Success, and Analytics to maximize value and success for Forter’s strategic accounts.

What you’ll need:

• Minimum of 3+ years of professional experience.
• Preference working in a client-facing analytics or professional services function, specifically within an enterprise B2B SaaS organization.
• Proficiency in data analysis tools: SQL is a must, Python is a plus.
• Demonstrated ability to convey complex analytical concepts to non-quant audiences.
• Demonstrated ability to lead and manage analytical projects from inception to completion.
• An ability to be proactive and strategic with the needs and challenges of our clients.
• Experience in fraud prevention analytics is a plus.
• Experience in customer-facing interactions is a plus.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

About the role:

This position will be located in NY and follow a hybrid model.

What you’ll be doing:

• Manage day-to-day administration of health, retirement, and supplemental benefit programs (enrollment, termination, changes, etc) across Americas, EMEA, and APAC
• Oversee global vendor, broker and advisor partnerships to ensure high-quality service and performance
• Conduct benchmarking, utilization, and cost analyses to identify trends, ensure competitiveness, and inform country-specific benefit decisions
• Lead annual compliance filings and support audits (ACA, 401k audit, 5500 filing, P11d filing, NDT, etc)
• Maintain accurate benefits data, reporting, and dashboards
• Coordinate with HR and Payroll to track changes and ensure accurate benefits deductions for each payroll cycle
• Develop and deliver benefits communications and education materials to drive employee understanding and engagement across all countries

What you’ll need:

• 5+ years of experience managing benefits programs across multiple regions
• Bachelor’s degree in Human Resources or a related field
• Strong knowledge of health, retirement, and supplemental benefits programs
• Proven ability to manage benefit programs in a multinational organization
• Excellent communication and collaboration skills with global teams and vendors
• Detail-oriented and proficiency in data analysis to support data-driven decisions

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $103,000 - $128,000 annually + bonus + equity + benefits

Forter is looking for a

• Spot, scope, and lead high-impact onboarding initiatives: SDKs, schema-aware mapping automation, enhancements to our Integration Center, and self-serve validation pipelines.
• Architect and evolve a multi-tenant onboarding platform that copes with Forter’s vertical-specific schemas while remaining simple for merchants’ developers.
• Partner cross-functionally with Implementation Engineering, Customer Success, Support, Analytics, and Sales to translate real-world pain points into reusable platform capabilities—never one-off projects.
• Mentor and multiply : guide North America-based engineers via design reviews, ADRs, and architecture sessions; represent the Onboarding Experience team in company-wide forums.
• Drive the technical vision and long-term roadmap, ensuring the platform directly supports Forter’s strategic goals—accelerating revenue growth, reducing time-to-revenue, and simplifying revenue diversification
• Champion developer experience: clear docs, open-source examples, automated tests, friction-free releases, so our platform becomes a strategic differentiator.

• 8+ years building production systems and developer-facing platforms, with 2+ years at Staff-level (or equivalent) owning architecture and cross-functional initiatives.
• A track record of shipping SDKs, APIs, or tooling that external engineers rely on and iterating via docs, samples, and community feedback.
• Hands-on depth with Node.js/Python and AWS-based architectures.
• Business-impact mindset : comfortable measuring success in time-to-integration and revenue acceleration.
• Stellar communication and influence skills ; you translate between technical, product, and commercial languages with ease.
• Self-directed, entrepreneurial approach : you find problems, align stakeholders, and drive to results without formal process.

Would be cool if you have:

• Experience tackling schema-on-read / data-model variation challenges.
• Background in partner, solutions, or developer advocacy engineering: creating code samples, or tooling at scale
• Experience working with eCommerce platforms and understanding merchant data flows
• Exposure to payments infrastructure, especially providers like Stripe, Adyen, Braintree, or Worldpay

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

About the role:

Forter is looking for ato manage our eCommerce Platform & Ecosystem Connectivity domain. Reporting to VP of Product, Platform Innovation this role is foundational to extending the reach and impact of our Digital Trust Platform. You will own the strategy, roadmap, and execution for building and scaling the infrastructure that allows retailers to plug into our platform.

What you’ll be doing:

• Own a suite of strategic initiatives within your domain. Define the vision, strategy and roadmap for the domain, delivering complex, global projects end-to-end.
• Collaborate cross-functionally with Engineering, BD Partnerships, Marketing, Solution Consulting and Customer Success teams to prioritize and deliver capabilities that unlock new channels and accelerate go-to-market.
• Develop a deep understanding of both Forter and partners’ ecosystems to inform product direction and differentiation.
• Translate partner and customer needs into clear, actionable business cases and technical product requirements.
• Establish and monitor success metrics, continuously iterate based on insights from customer usage, performance, and feedback.
• Use customer and market feedback, competitive analysis and business metrics to inform product direction and requirements. Manage the overall product plan through a thorough analysis of the tradeoffs and relative priorities.
• Serve as a thought leader internally and externally on integration best practices and ecosystem strategy.
• Partner with stakeholders to co-own the GTM plan and ensure proper enablement and education to GTM teams, customers and the field on new features.

What you’ll need:

• 7+ years of experience as a Product Manager with proven experience to specify and deliver quality products.
• Strong technical fluency and ability to work closely with engineering on architecture, tradeoffs, and platform scalability. Experience building and scaling APIs, SDKs, or integration frameworks in a B2B or enterprise SaaS environment.
• Proven ability to manage complex projects providing all relevant deliverables to ensure seamless execution
• Excellent collaboration consensus building and facilitation skills with both technical and non technical stakeholders. Specifically, demonstrated ability to process large amounts of inconsistent information and drive forward decisions based on an objective fact base.
• Experience working at a high growth company
• Self-starter with the ability to work through ambiguity and to do whatever it takes to make your product and team successful

Nice to Have:

• Familiarity with embedding plugins within common eCommerce, payment, and identity platforms such as Salesforce, Shopify, Auth0, etc.
• In depth knowledge of Salesforce ecosystem and architecture across different cloud services (Commerce Cloud, Service Cloud, etc..)
• Experience working with extending Platform APIs to effectively be leveraged by Agentic AI interfaces
• Technical experience such as designing APIs for SaaS services
• Experience working with online retail customer

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “ ” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range:+ bonus + equity + benefits

What you’ll be doing:

• Develop and communicate a global technical support strategy aligned with the company's overall customer service vision.
• Provide strong leadership to the technical support team, fostering a culture of excellence, innovation, and customer-centricity.
• Set clear objectives, performance metrics, and KPIs to monitor and improve support operations.
• Implement best practices, processes, and tools to optimize support operations and enhance customer experiences.
• Lead, mentor, and manage a diverse team of technical support managers across multiple locations.
• Foster a collaborative and inclusive work environment promoting continuous learning and growth.
• Champion the voice of the customer within the organization, advocating for changes and improvements based on customer feedback and insights.
• Lead day-to-day technical support operations, ensuring efficient incident resolution and timely response to customer inquiries.
• Monitor and analyze metrics and customer feedback to uncover and enable continuous improvement of customer outcomes.
• Collaborate with cross-functional leaders to proactively identify and address customer needs.
• Develop and execute strategies for proactive customer education and self-service resources.
• Manage budgetary responsibilities for the technical support department, optimizing resource allocation for maximum efficiency and effectiveness.
• Make recommendations for technology investments and resource allocation to support the evolving needs of the organization.

What you’ll need:

• 8+ years of customer service/support leadership roles, with proven experience in leading global teams.
• Expertise in creating a clear and inspirational vision and strategy for your teams.
• Exceptional judgment regarding escalation management and incident resolution as well as the ability to make timely decisions from both business and technical standpoints.
• Proven ability to cultivate strong working relationships cross-functionally to drive effective teamwork and communication.
• Demonstrated ability to communicate customer issues in a meaningful way to both technical and business audiences at various levels of seniority.
• Demonstrated experience in process improvement and implementing best practices.
• A customer-centric mindset, always looking to deliver the best outcomes for Forter customers.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Generous PTO policy
• Half day Fridays

Salary Range: $210,000 - $270,000 annually + bonus + equity + benefits

• Build integration project plans with merchants to Forter’s software, driving the plan to completion, and evaluating success throughout
• Manage all aspects of integration projects, including coordinating with Forter engineering, product, and analytics resources in Tel Aviv as well as merchant resources in accordance with project management best practices
• Become an expert on Forter’s technical integration technologies, such as API operations, JavaScript, and JSON concepts, as well as other web and database technology
• Maintain and update shared project plans and ensure project reporting is consistently delivered to internal and external project stakeholders
• Support the sales and customer success departments by developing a deep understanding and working knowledge of Forter's service

• 3-5 years of previous technical integrations experience
• 5 years of client facing and or consultative experience
• Experience working directly with enterprise clients
• Solid understanding of API integrations
• Experience with JavaScript, JSON concepts, and other web and database technology
• Previous experience in the payments and/or fraud space is a plus

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023, )
• Fortune’s Best Workplaces in NYC (2022, 2023 and )
• Forbes Cloud 100 (2021, 2022, 2023 and )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” ( )
• Anti-Fraud Solution of the Year at the Payments Awards ( )
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Benefits:

• Competitive salary
• Stock options
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy
• Half day Fridays

Salary Range: $111,000 - $137,000 annually + bonus + equity + benefits