דרושים Ebay B2b Account Executive ב-איביי ב-United States, Salt Lake City

You will:

• Work in an environment that is challenging, fast paced, with a high volume of inbound phone based contacts

• Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay, the buyer, and the seller

• Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages

• Apply own judgment in certain cases to proactively find a resolution when not immediately available

• Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.

• Able to work an AM or PM schedule with two consecutive days off, working either Saturday or Sunday

• Hardworking and energetic to what we do. You care, so we can move the dial. Lead with understanding that everything we do impacts our people and customers

• Looking for a culture where we value, support, and inspire each other. Feel empowered and open to possibilities.

• Able to deliver extraordinary impact. You start by being excellent at the basics and going above and beyond for our people, customers, and partners

• Committed to consistently adhere to internal policies/processes and regulatory compliance. Strictly adheres to guidelines and minimizes errors, omissions, and oversights

• Willing to create a culture that promotes inclusiveness and collaboration. Value the diversity of thought and everyone's input, while creating a safe environment where we listen with curiosity, even if we disagree.

• 2+ years of call center or relevant customer service experience

• A stellar communicator, with high level of empathy and emotional intelligence

• Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches

• You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations

• Skilled and insightful to the needs of customers. Maintaining high levels of resiliency while delivering tough messages

• Comfortable in a dynamic, fast-paced, and constantly evolving working environment

• Must Be Located in Utah.

• Have a secure workspace in a room or office with a door that closes off from noises and distractions such as pets, children and other adults

• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) during working hours

• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)

• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

The base pay range for this position is expected in the range below:

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Seller Engagement & Issue Resolution

• Lead the response to escalated seller concerns with empathy, professionalism, and a focus on resolution.

• Bring calm and clarity to emotional or high-tension situations with sellers.

• Act as the voice of eBay Live while quickly building trust and credibility with sellers during critical moments.
  

Project & Incident Management

• Serve as point person for coordinating responses to escalations, involving cross-functional partners as needed.

• Execute existing playbooks while adapting to the nuances of each situation.

• Collaborate closely with engineering, operations, and category teams to drive resolution.

• Provide timely recaps, updates, and insights to stakeholders, including the Category and Leadership teams.

• Identify root causes and recommend improvements to prevent future issues.

• BA/BS degree or equivalent, with 3+ years of relevant ecommerce experience working directly with sellers (ideally in the Collectibles or Fashion space)

• Experience and interest in Live selling formats

• Strong conflict resolution and interpersonal communication skills.

• Proven ability to stay calm and effective in high-pressure or emotionally charged situations.

• A track record of building trust and rapport quickly with external partners or customers.

• Comfort interacting with engineering and operations teams to gather context or implement solutions.

• Willingness to work evenings and weekends to support sellers during off-hours

The base pay range for this position is expected in the range below:

We’re seeking a dynamic B2B Sales Manager to drive growth by bringing high-quality automotive inventory to the eBay platform. In this role, you’ll own the full sales cycle—from prospecting and qualifying leads to closing deals and onboarding new partners. Success in this role requires strong relationship-building skills, a deep understanding of the automotive industry, and the ability to engage decision-makers. You’ll work both remotely and in the field, with 25-40% travel to connect directly with dealerships, fleet operators, and other key automotive businesses.

• Build a balanced pipeline of prospects to consistently meet and exceed target revenue

• Prospect and qualify leads, communicating the eBay value proposition and getting contractual commitments

• Ability to travel 25-40% of the time

• Form relationships across dealership organizations via in person visits, telephone, webinar, and digital platforms.

• Build and maintain a deep understanding of the eBay value proposition relevant to the eBay Motors business vertical.

• Document all communication with sellers in an accurate and timely manner in established CRM systems - ensuring highlights are communicated and understood by internal partners.

• Set appropriate dealer expectations around the integration process and account management support, ensuring a smooth transition of new sellers to the account management team.

• 4+ years of full cycle business to business sales experience.

• Automotive industry experience a plus.

• Salesforce experience a plus

• Ability to clearly communicate in verbal and written English.

• Strong customer service and organizational skills.

• Proven track record of meeting and exceeding sales targets.

• Strong bias for action

• Bachelor’s degree or equivalent experience.

The base pay range for this position is expected in the range below:

We’re seeking a dynamic B2B Sales Manager to drive growth by bringing high-quality automotive inventory to the eBay platform. In this role, you’ll own the full sales cycle—from prospecting and qualifying leads to closing deals and onboarding new partners. Success in this role requires strong relationship-building skills, a deep understanding of the automotive industry, and the ability to engage decision-makers. You’ll work both remotely and in the field, with 25-40% travel to connect directly with dealerships, fleet operators, and other key automotive businesses.

• Build a balanced pipeline of prospects to consistently meet and exceed target revenue

• Prospect and qualify leads, communicating the eBay value proposition and getting contractual commitments

• Ability to travel 25-40% of the time

• Form relationships across dealership organizations via in person visits, telephone, webinar, and digital platforms.

• Build and maintain a deep understanding of the eBay value proposition relevant to the eBay Motors business vertical.

• Document all communication with sellers in an accurate and timely manner in established CRM systems - ensuring highlights are communicated and understood by internal partners.

• Set appropriate dealer expectations around the integration process and account management support, ensuring a smooth transition of new sellers to the account management team.

• 4+ years of full cycle business to business sales experience.

• Automotive industry experience a plus.

• Salesforce experience a plus

• Ability to clearly communicate in verbal and written English.

• Strong customer service and organizational skills.

• Proven track record of meeting and exceeding sales targets.

• Strong bias for action

• Bachelor’s degree or equivalent experience.

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Executive Assistant

You will Accomplish:

• Manage the Sr. Director’s calendar extensively, including coordinating internal and external meetings across multiple time zones & locations.
• Coordinate sophisticated domestic and international itineraries & travel including booking flights & hotels
• Strive to deeply understand the team's goals, and work with the Sr. Director to ensure that their time is organized accordingly.
• Manage financial administration, e.g. processing POs & invoices.
• Event planning and coordination of team off-sites/events.
• Work with the Salt Lake City Site Lead and Engagement team for onsite engagement committees to complete local priorities & events.
• Connect with internal & external parties, while exhibiting the highest degree of professionalism.
• Assist in the preparation of presentation or meeting materials.
• Coordinate agenda and record meeting minutes for team staff meetings
• Ensure email lists, org charts and other administrative systems are regularly maintained and current.
• Advise the Sr. Director of employee updates and achievements (reviews, anniversaries etc.).
• Be involved in special or other ad-hoc projects as required.
• Compile & edit briefing materials and synthesize this information into executive summaries with key business & communication insights.
• Exercise absolute discretion at all times

You will bring:

• Dedicated to eBay's Hybrid Model working 3days/week onsite at our Draper, Utah office.
• An experienced Executive Assistant with 5+ years’ experience as an EA in a technology organization supporting Directors and above.
• An individual who seeks information beyond what is plainly presented to you, with an aim to understanding the Sr. Director’s goals & actively finding ways to be helpful in implementing these goals.
• Enthusiastic and eager to help wherever you can, and do whatever it takes to ensure progress, while being friendly, collaborative and approachable.
• Outstanding organizational & analytical skills but have the ability to be creative in order to solve problems.
• Superb at communicating with great written and verbal communications skills with the ability of capturing sophisticated concepts & conveying them in simple, meaningful language.
• Able to compile clear and concise briefing materials.
• Able to perform well in highly dynamic, high pressure, constantly evolving environment.
• Able to interact with senior level executives and all levels of the organization.
• Aware of maintaining confidentiality & the use of discretion.
• Self-directed, take initiative & proactive with excellent project management skills.
• Laser focused when it comes to attention to detail and accuracy. You exhibit flexibility, prioritization & the ability to prioritize.
• Open to travel if required.

The base pay range for this position is expected in the range below:

The base pay range for this position is expected in the range below:

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.