דרושים Senior Site Reliability Engineer ב-Cyberark ב-ארהב

Key Responsibilities:

• Lead the regional Customer Success function, ensuring that every engagement—whether human-led or digitally delivered—is designed to drive clear and measurable customer outcomes.
• Build and maintain strong relationships with Key Customers ensuring their needs are met and expectations exceeded" so that applicants are aware it is a customer facing role.
• Continuously optimize our customer engagement strategies to align with lifecycle maturity and account segmentation, ensuring comprehensive coverage across our growing and diverse customer base.
• Collaborate cross-functionally with Sales, Product, Support, and Marketing to build a frictionless customer journey focused on value realization, retention, and expansion.
• Champion a data-informed approach to customer management by embedding predictive analytics and AI tools that enable early risk identification, personalized experiences, and scaled engagement models.
• Embed feedback mechanisms that ensure the voice of the customer is systematically captured, analyzed, and translated into actionable insight—driving improvements across the business.
• Develop and maintain dashboards and reporting mechanisms that track key metrics aligned with industry standards and internal goals, with visibility at all leadership levels.
• Cultivate an inclusive, future-ready team culture that embraces innovation, agility, and accountability. Invest in career development and capability building to support both current needs and future growth.

• 15+ years of experience in Customer Success, Onboarding, or Professional Services roles, with at least 8 years in a leadership capacity.
• Proven expertise in managing global SaaS onboarding programs, driving adoption, and accelerating time-to-value.
• Strong understanding of customer success methodologies, subscription models, and SaaS customer journeys.
• Experience with customer engagement strategies, data-driven decision-making, and process automation.
• Ability to lead cross-functional initiatives and influence senior stakeholders.
• Exceptional communication, relationship-building, and problem-solving skills.
• Comfortable working in a fast-paced, evolving environment, balancing strategic and hands-on execution.
• Willingness to travel as needed.

The salary range for this position is $173,000 – $240,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

You will use your expertise in data storytelling, SQL, and BI tools to not only build dashboards but also to influence and guide stakeholders. A deep understanding of subscription-based revenue models, key financial metrics (e.g., ARR), and stakeholder management is essential to excel in this role. By delivering meaningful recommendations and insights on forecasting, budgeting, cash flow, and broader SaaS metrics, you will have a direct impact on our growth and financial performance.

• Independently design and deliver compelling data stories for Finance leadership, articulating how specific findings connect to strategic decisions. Strong presentation and communication skills are critical
• Conduct ad-hoc analyses using Snowflake to provide real-time support for critical business questions
• Identify potential issues and opportunities before they become urgent, proposing smart solutions proactively
• Analyze large datasets to identify trends and anomalies, summarize findings, and provide clear, concise recommendations
• Collaborate with the different teams within the Finance organization to identify opportunities for process improvement and automation of legacy processes
• Drive adoption and usage of reporting and KPI metrics

• Bachelor’s degree in quantitative or related field
• 4+ years of experience in business intelligence, analytics, or related role, preferably supporting finance teams
• Hands-on experience with BI tools (e.g., Tableau, Power BI)
• High proficiency in SQL for querying and manipulating complex datasets
• Familiarity with Salesforce (for CRM and pipeline data) and ERP systems like NetSuite (for financial data management)
• Strong understanding of financial concepts
• Ability to prioritize multiple projects and work in a dynamic, fast-changing environment across distinct functions, countries, and levels of seniority.
• Excellent verbal and written communication skills
• Smart, bold, and humble attitude to work collaboratively with CyberArk colleagues

The salary range for this position is $87,000 – $121,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

We are excited about the
6-monthpaid Returnship Program - Customer Support Engineer! To qualify for the Returnship Program you must have taken a voluntary career break of 2+ years and are currently looking to re-enter the workforce.

During the Returnship, you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners, we’ll make sure you have access to networks and the support you need to feel empowered to re-enter the workforce with confidence. Upon successful completion of the program, there will be an opportunity to apply for full-time employment.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

• Candidates who have taken a voluntary career break of 2+ years.
• At least 3-5 years’ of previous experience in Technical Support or a position of similar nature in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Excellent time management, decision making, prioritization and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
• Nice to have CyberArk experience

The hourly pay range for this position is up to $35/hour.

Being driven and innovative is what we need. This role will allow you to grow professionally and build relationships that will last a lifetime.

• Support CyberArk’s AWS infrastructure and software
• Measure and manage the reliability and performance of SaaS environments as well as work on building automation to prevent problem reoccurrence
• Use cloud configuration management, deployment and compliance tools such as CloudFormation, Helm, Kubernetes, Terraform, Salt and Ansible across both Windows and Linux environments
• Ensure cloud-based architectures meet availability and recoverability requirements
• Implement AWS best practices, cloud-based monitoring, alerting, and observability - PagerDuty, CloudWatch, Grafana, Datadog and OpenSearch
• Support and guide tooling initiatives that enhance team output and reliability
• Develop and continuously improve automation of manual processes
• Work with engineering and product teams to identify areas of improvement
• Respond to production incidents and participate in on-call rotations

• B.S. in Computer Science or equivalent experience
• Minimum 5 years of experience managing AWS infrastructure
• Minimum of 3 years in a senior, architect or a technical lead role of site reliability
• Advanced knowledge in Ansible automation, Kubernetes, CI/CD
• Advanced knowledge of Infrastructure as a Code (Terraform), CloudFormation
• Solid understanding/experience of web services, databases and related infrastructure/ architectures
• Proven track record of managing reliability and performance for large-scale, enterprise-level SaaS environments
• Strong level of scripting and automation expertise, using Python or an equivalent language
• Strong analytical and problem-solving abilities, with a proactive approach to identify and mitigate issues.
• Previous experience with FedRAMP or DOD compliance requirements and audits
• Previous experience using or managing CyberArk SaaS products is a plus
• A deep understanding of Site Reliability, infrastructure, and Cloud Platforms
• Experienced in supporting an enterprise-level SaaS environment

We are unable to sponsor or take over sponsorship of employment Visa at this time. The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

What you will do:

• Develop and ship production code that delivers customer value.
• Work in a small agile team composed of engineers, product managers and UX designers for sprint-by-sprint delivery of features.
• Participate in backlog grooming, story-pointing, and other agile processes.
• Collaborate across the organization including customer success, sales engineering, product management, etc.

• 5+ Years of experience in Software Engineering
• Strong development experience with projects that demonstrate depth. Our development stack is MEAN, but we value strong software fundamentals over specific technologies.
• Strong understanding of a modern SaaS stack, including RESTful API principles, cloud deployment technologies, service observability and more.
• Ability to optimize between the shortest path to shipping features into production and the long-term stability of the platform.
• Bias towards curiosity, ownership and getting stuff done - we understand that we don’t have all the answers and can only get them by asking the right questions.
• Excitement about career and growth opportunities at a fast-growing security startup.
• Bachelor’s degree in computer science or a related field
• Strong written, verbal and collaboration skills
• Ability to work a hybrid schedule in the Newton, MA area.
• Team Lead experience a Plus

The salary range for this position is $119,000 – $165,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

Responsibilities

• Practice the software development life cycle in an agile oriented environment.
• Analyze, design, and develop new features for web applications and backend systems.
• Explore new technologies and tools to keep us using cutting edge solutions.
• Help guide and contribute to feature design and implementation to bring the product to the next level.
• Participate in continuous and iterative engineering cycles with emphasis on code quality, supportability, scalability, and performance.
• Participate in the on-call process. We have a paid on-call rotation to ensure the systems are always up and running for our users.

• Have a degree in Computer Science or Engineering related field / technology
• Possess 8+ years of experience building highly-scalable, interactive backend applications using Java / Go and interacting with React web applications using GraphQL / REST
• Have experience with microservice architecture, Kubernetes and AWS
• Have experience leading the design, development and delivery of features in SaaS applications
• Have a desire to use new technologies and understand them in depth
• Be passionate about code design, high-quality code, and code reviews, optimizing and challenging the status quo
• Be proactive by nature and have an internal drive for excellence and improvement
• Must be able to work in a hybrid capacity from our Salt Lake City, Utah or Santa Clara, CA office. Relocation is not available.

How you will stand out from the crowd:

• Experienced with micro service/event-oriented design and development
• Strong UX/UI orientation to create intuitive APIs and user interfaces
• Front-end development experience with React, CSS, HTML, and JavaScript
• Experienced with modern CI/CD tools

The salary range for this position is $141,000 – $200,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

We are excited about the 6-month paid Returnship Program - Customer Support Engineer! The Returnship Program was created for professionals who have taken a voluntary career break of 2+ years and are looking to re-enter the workforce.

During the Returnship, you will refresh your existing skills and receive specialized learning and development and mentorship from our client services teams on our Customer Support team. As part of a peer group of fellow returners, we’ll make sure you have access to networks and the support you need to feel empowered to re-enter the workforce with confidence. Upon successful completion of the program, there will be an opportunity to apply for full-time employment.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.

• Candidates who have taken a voluntary career break of 2+ years.
• At least 3-5 years’ of previous experience in Technical Support or a position of similar nature in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
• Capable of understanding the technical aspects of a complex system.
• Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
• Must have excellent communication skills and a passion for providing world-class service.
• Experience of directly supporting enterprise-level customers.
• Ability and desire to learn products and technologies.
• Must be able to work independently as well as with others, as part of a domestic and international team.
• Excellent time management, decision making, prioritization and organization skills.
• Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server
• Nice to have CyberArk experience

The hourly pay range for this position is up to $35/hour.