דרושים Assistant Vice President Instructional Designer ב-Citi Group ב-United States, Jacksonville

The VP Program Manager will work closely with the Head of Functions Recruitment & Program management, business leaders, HR Partners and other stakeholders, to develop and deliver best-in-class Analyst and Associate Program strategy and HR advisory services, such as headcount and budget management, performance management, curriculum development, coaching, program design and governance.

Responsibilities:

• Design and implement initiatives aimed at attracting, developing, and retaining junior talent
• Review and enhance the global program structure and strategy on an on-going basis
• Work directly with business sponsors and representatives to deliver a best-in-class program
• Actively engage with managers throughout the talent cycle to impart best practices for managing and developing junior talent
• Maintain and run data analytics to measure attrition, retention, diversity initiatives, best practices and performance management
• Guide team of Program Managers to execute programmatic process, strategy and initiatives, including placements, and onboarding
• Partner closely with Early Career Learning teams, and business partners to design and implement Full Time training programs and continuous learning opportunities at both the Analyst and Associate levels
• Partner with Program Management peers across geographies
• Oversee mobility with Analysts and Associates
• Oversee and manage global program data
• Manage Analyst and Associate year-end processes, including ratings calibrations, review conversations, and incentive compensation decisions
• Continuous involvement in ongoing headcount planning and forecasting
• Partner with HR Advisors and Delivery Partners, Employee Relations and Legal teams to evaluate and resolve employee relations issues
• Manage sensitive and confidential matters, and utilize in-depth specialty knowledge for resolution
• Partner closely with immigration team to ensure a smooth visa and/or mobility process
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• The ideal candidate will be a college graduate, preferably with 5+ years of relevant experience
• Demonstrated leadership skills, written and oral communication skills, strong work ethic and initiative
• Ability to liaise with stakeholders at various levels of management, including very senior interactions and expectations
• Desire to be in a service-oriented environment with enthusiasm and high level of interest in Human Resources, program design, and management
• Ability to prioritize as needed while handling multiple time-sensitive projects and maintaining a high level of attention to detail in a very fast-paced environment
• Strong technical skills, including significant experience using Word, Excel, and PowerPoint

Anticipated Posting Close Date:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

• Coordinate and manage all issues with key stakeholders.
• Drive issue quality reviews ensuring compliance with Issue Management Policy, Standards, and Procedures.
• Manage Business/Function Quality Control engagement over the complete lifecycle of high-impact issue remediations and primary remediation programs.
• Manages a comprehensive tracking and reporting issue inventory, including issue quality metrics for visibility on control gaps, Issues quality control processes, risk highlights, and escalating concerns.
• Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes.
• Leverage analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement.
• Proactively identify and analyze potential control gaps and operational risks across Citi, leveraging data analysis to assess impact and recommend proactive mitigation strategies.
• Collaborate with key stakeholders to develop comprehensive corrective action plans to address identified control gaps or failures
• Integrate lessons learned into the development of corrective action plans, promoting continuous improvement and timely closure of issues
• Ensure compliance with all relevant regulatory requirements and internal policies
• Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading Control related projects and programs • Ability to see the big pictures with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Comprehensive knowledge of Citi’s businesses and functions and their risk profiles.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendation for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Deep understanding of Citi’s Policies, Standards, and Procedures.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree, Master's degree preferred

Anticipated Posting Close Date:

This role is a subject matter expert of finance controls, including assessing, testing and development of procedures and has a thorough understanding of Finance functions, Internal Controls, MCA (Managers Control Assessment) Frameworks and processes.

Accountable for controls assessment and testing execution, results and exception management and remediation actions. The role necessitates a degree of responsibility over technical strategy.

Responsibilities:

• Supports the Control Testing utility through control design assessment, designing control testing tools, developing control testing procedures, exception dispositioning.
• Control Design Assessment (CDA), by executing CDA checklist/procedures for finance controls and recording of results in Citi Risk & Control (CRC).
• Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup.
• Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered Finance businesses and functions.
• Controls testing outlier disputes holding the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs.
• Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
• Supports team members on topics ranging from testing design & execution, control testing platforms and automation.
• Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and drives accountability of control testing outcomes and success with partners and stakeholders to achieve regulatory and business strategic objectives.
• Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience. 3+ years in Risk & Controls roles
• Experience in a finance function at a Global Bank or Financial institution preferred (e.g. Controllers, Treasury, FP&A, Tax, Regulatory Reporting).
• Understanding of Financial Products and Services.
• Subject matter expert of Controls design, execution and/or control testing.
• Excellent understanding Internal Controls and MCA (Managers Control Assessment) frameworks and processes.
• Advanced Microsoft Office skills, particularly strong in MS Word, MS Excel, MS PowerPoint, and MS SharePoint and MS Teams.
• Exposure to Testing tools / harnesses and ability to use Business Intelligence software will be a plus.
• Strong communication and diplomacy skills to guide and influence others in a matrixed environment.
• Strong people and relationship management skills ensuring collaboration with key partners and stakeholders.
• Independent thinker and able to perform a credible challenge ofbusinesses/functions.
• Ability to manage competing priorities in a complex environment.
• Ability to work effectively with team members, partners, and stakeholders virtually and across different geographies and time zones.

Education:

• Bachelor's/Universitydegree in Finance, Master's degree preferred.
• CA, CPA, ACA or CIA preferred

Anticipated Posting Close Date:

will report to the Issue Quality and Triage Director and will lead workstreams to support the enhancement and maintenance of Citi’s Enterprise Issue Management program. They will support initiatives to carry out and improve the ongoing operation of the program which includes policies, standards and execution related to issue and root cause analysis and evaluation, remediation, closure, monitoring, reporting, and escalation to promote comprehensive, consistent, and accurate issue resolution. The role will require the individual to develop relationships with counterparts within the team and across Business and Functional units, amongst others.

Key Responsibilities:

• Leads projects related to end-to-end issue management, including robust issue and root cause analysis, remediation, and management reporting of identified issues in the control infrastructure and existing business processes.
• Completes projects in compliance with relevant policies that support consistent execution of issue and root cause analyses using best practice techniques.
• Executes reporting processes that present progress updates and measurable results of program efficacy over time.
• Support and facilitate governance frameworks with relevant stakeholders and manage and escalate any risks, challenges and issues to relevant management committees.
• Oversees the development of concise presentations for review by senior members of the team.
• Evaluates business processes for efficiency and proper and effective controls with the assistance of the Director.
• Develops high-quality relationships with key stakeholders across the organization.
• Anticipates next steps and challenges, where possible, to avoid delays or other pitfalls.
• Applies critical thought in evaluating business problems, articulates problem statement concisely and guides the development of logical, pragmatic control recommendations and solutions.

Qualifications:

• A minimum of ten years of financial services experience.
• Demonstrated experience in leading / directing deliverables, providing recommendations and taking initiative on projects or team tasks.
• Ability to multi-task and be dynamic across a number of priorities.
• Highly organized with an ability to lead team members within individual workstreams or reviews.
• Track record of success in completing assigned tasks in a timely, high-quality manner.
• Capable of driving outcomes independently, solving problems independently and escalating issues as encountered.
• Excellent communication skills and the ability to interact with colleagues across disparate businesses, regions and cultures.
• Experience in development of control frameworks, risk frameworks, controls development across business process or technology, possibly in a consulting or strategy role.
• Proficient with Microsoft Office suite, amongst other business applications.
• Demonstrated ability to work collaboratively within and across project teams, functional and business units.

Anticipated Posting Close Date:

Anticipated Posting Close Date:

This position will report to the Operations MCA Architecture lead and will help mature and manage the MCA Architecture methodology and execution for Operations.

Responsibilities:

• Support a best in class Manager's Control Assessment (MCA) for Operations Businesses through enforcement of MCA Policy, Standard and Procedural requirements.
• Work with the Operations reporting team to identify trends and issues in MCA for Operations Businesses including creation of senior management reporting narratives and oversight of path to green.
• Run various processes on behalf of the businesses in MCA (e.g. Assessment Unit modification, sign offs, access requests, ad hoc issue resolution, etc.).
• Partner with MCA Quality Assurance teams to review business inputs and ensure they meet or exceed required standards.
• Develop and maintain relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the MCA requirements.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members on matters of MCA structure, process and procedure.
• Support MCA Transformation deliverables including oversight of control uplift, creation of updated inherent risk assessments.
• Participate in MCA UAT as required.

Qualifications:

• 2 + years of MCA practitioner experience.
• 5+ years experience navigating and networking across an enterprise utilizing internal and external resources Third Party Oversight/Vendor Oversight experience preferred.

• Bachelor’s/Universitydegree, Master’s degree preferred
• Relevant certification preferred (e.g., Institute of Internal Auditors, PRIMEA< ACFE or ACAMS).
• Knowledge of Committee of Sponsoring Organizations of the Treadway Commission (COSO) risk framework preferred,

Anticipated Posting Close Date:

Responsibilities:

reports to the Head of Business Execution and is responsible for the overall business management activities within Enterprise Excellence.
• Drive administrative, operational, reporting and quality improvements through partnership with internal teams.
• Conduct analyses to drive further insights and promote continuous process improvement to best practices for the team
• Provide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracy.
• Liaise with Finance, Technology, Risk and Control, PMO, Vendor Management and other Business Office teams to build and maintain the appropriate supporting infrastructure for business management.
• Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters.
• Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing.
• Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed.
• Work with Technology leadership to support the Business People strategy as well as the Communication strategy for the Business Function.
• Enhance and monitor business management routines and disciplines for your team’s compliance with corporate policies
• Work with Business Managers to ensure clear and timely reporting of new and emerging business management issues to senior management.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Other administrative duties and ad hoc projects, as necessary

Qualifications:

• 10+ years experience in global and complex settings with multiple stake holders
• Prior work experience in area related to analytics and/or strategy consulting
• Ability to work in a team of diverse skill

Education:

• Bachelor’s/University degree, Master’s degree preferred

Anticipated Posting Close Date: