Senior Audit Manager - Data Governance jobs at Citi Group in United States, Houston

Key Responsibilities:

• Collaborate closely with Execution Partners to facilitate the execution of high-priority initiatives – ensuring that sufficient coverage and support is provided across the end-to-end delivery

• Manage and execute smaller-scale projects independently, ensuring alignment with broader strategic goals

• Develop and maintain detailed project plans, track milestones, and manage delivery timelines for assigned initiatives

• Identify and escalate risks, issues, and dependencies, proposing mitigation strategies as needed

• Support the establishment and maintenance of initiative level governance processes, including preparing status reports and facilitating project meetings

• Coordinate cross-functional teams to ensure clarity of objectives, roles, and deliverables

• Support stakeholder communication by developing clear, concise updates and presentations for senior leadership.

• Contribute to continuous improvement efforts in execution standards, tools, and methodologies

• Maintain a strong understanding of regulatory requirements impacting the business and incorporate them into project planning and execution

Qualifications:

• 7+ years of experience in program management, project delivery, regulatory remediation, or a related field

• Proficient knowledge of Wholesale Credit Risk would be advantageous

• Advanced Microsoft Office (Word, Excel, and PowerPoint) skills

• Demonstrated ability to manage end-to-end project delivery across multiple stakeholders

• Familiarity with regulatory environments and compliance initiatives, preferably within financial services

• Strong organizational, analytical, and problem-solving skills

• Excellent written and verbal communication skills, with experience preparing materials for executive audiences

• Ability to work independently and collaboratively in a fast-paced, matrixed environment

• Relevant certifications (e.g., PMP, PRINCE2, Agile certifications) are a plus

Competencies:

• Project Planning and Execution

• Risk and Issue Identification and Management

• Stakeholder Collaboration and Communication

• Delivery-Focused Mindset

• Problem Solving and Adaptability

• Attention to Detail and Quality

• Proactive Ownership and Accountability

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Solution Architecture & Design:

• Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy.
• Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs.
• Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations.

Leadership & Stakeholder Management:

• Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects.
• Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment.
• Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy.

Platform Optimization & Best Practices:

• Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance.
• Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances.
• Oversee integration efforts between ServiceNow and other enterprise systems, ensuring seamless and efficient workflows.

Customization & Integration:

• Lead the design and development of custom applications, modules, and integrations on the ServiceNow platform to meet business-specific needs.
• Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance.

Problem-Solving & Troubleshooting:

• Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges.
• Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality.

Continuous Improvement & Innovation:

• Keep up-to-date with the latest ServiceNow features, releases, and best practices to ensure the platform is optimized for organizational needs.
• Recommend improvements, enhancements, and innovations that drive business process automation and operational efficiency.

Collaboration & Communication:

• Act as the primary technical liaison between business stakeholders, project managers, and development teams.
• Communicate complex technical concepts to non-technical stakeholders clearly and effectively.
• Collaborate with cross-functional teams to design and implement new ServiceNow capabilities.

Governance & Compliance:

• Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment.
• Develop and enforce security policies and procedures related to the ServiceNow platform.
• Qualifications:· Experience:
• 7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture.
• Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments.
• In-depth experience with ServiceNow ITSM, ITOM, ITAM, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM, SecOps, etc.).
• Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions.

Technical Skills:

• Expertise in ServiceNow platform architecture, custom development, and integration.
• Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API).
• Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow IntegrationHub.
• Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling.

Certifications (Preferred but not required):

• ServiceNow Certified Technical Architect (CTA).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundation or Advanced ITIL Certification.

Personal Attributes:

• Strong leadership, mentoring, and team-building skills.
• Ability to effectively communicate complex ideas and solutions to non-technical stakeholders.
• Exceptional problem-solving and troubleshooting skills.
• Detail-oriented with a focus on delivering high-quality, scalable solutions.
• Strong analytical skills and the ability to think strategically.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience).

Anticipated Posting Close Date:

Responsibilities:

• Deliver multiple concurrent regulatory focused audits to specification, and ensure the delivery of audit reports are complete, insightful, timely, error free and concise
• Contribute to the delivery of reports outlining IA’s contributions, and oversee audit’s coverage and reporting on common high risk areas
• Provide independent assurance on the design and operating effectiveness of an area, at a global or regional level
• Ensure timely delivery of comprehensive regulatory and internal audit issue validation, including issues arising from other external parties
• Ensure IA meets/exceeds expectations, and support and drive the IA Transformation Program and IA’s and management’s efforts
• Improve the identification, measurement, management, reporting and controls in governance, risk and control environments
• Support and endorse the Quality Assurance (QA) function of IA, and resolve issues found by QA, improving audit processes and coverage
• Ensure the adoption of Citigroup and Citibank Audit Committee Charters and the IA Charter, and engage in internal/external negotiations
• Oversee various tasks to build the audit team, including recruiting staff, developing and training the team, and managing the budget
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  

Qualifications:

• 15+ years of experience in a related role
• Compliance risk management related experience
• Knowledge of key laws and prudential regulations such Flood Disaster Protection Act, Regulation O, Regulation BI and others
• Prefer related certifications such as CRCM, CPA, ACA, CFA, CIA, CISA or similar
• Demonstrated success in business, functional and people management
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Effective negotiation skills
  

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Anticipated Posting Close Date:

Responsibilities:

• Design and Lead development of complex data pipelines and analytical solutions.

• Contributes to data analytics standards around which others will operate.

• Applies in-depth understanding of how data analytics collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.

• Employs developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.

• Resolves occasionally complex and highly variable issues.

• Produces detailed analysis of issues where the best course of action is not evident from the information available, but actions must be recommended/ taken.

• Responsible for volume, quality, timeliness and delivery of data science projects along with short-term planning resource planning.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6+ years experience of complex software design and development.

• Expertise in Data Engineering. Hands-on experience in design and development of big data platform.

• Deep understanding of modern data processing technology stacks: Spark, HBase and other Hadoop ecosystem technologies. Development using Scala is a plus.

• Deep understanding of streaming data architectures and technologies for real-time and low-latency data processing

• Experience with agile development methods including: core values, guiding principles, and key agile practices

• Understanding of the theory and application of Continuous Integration/Delivery

• Experience with NoSQL technologies including column family, graph, document, and key-value data storage technologies is a plus.

• Passion for software craftsmanship. Experience in Financial Industry is a plus.

• Bachelor’s/Universitydegree or equivalent experience, potentially Masters degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date:

Citi’s Functions Technology is responsible for delivering Technology solutions to Citi's Functions organizations. Functions Technology mission is to optimize Citi's Technology environment by delivering world class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global functions such as Compliance, Controls and Risk, and introducing innovative technologies that provide new business capabilities, reduce the technology total cost of ownership, and create a competitive advantage for Citi.

Enterprise Risk Management Technology within Functions Technology supports global functions partners such as Enterprise Risk Management (ERM), Independent Compliance Risk Management (ICRM), Retail Credit Risk, Operational Risk and Model Risk.

Responsibilities:

• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.

• Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.

• Determines appropriateness, and guides revisions/refinement of presentation content and materials for Governance forums

• Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.

• Leads the identification and drive resolution of issues, including those outside established programs of work.

• Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones, and receive schedule status regularly.

• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.

• Grasp key priorities and complex issues quickly for the larger organization and create clear written presentations/communications

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Ensure adherence to O&T and Functions Technology standards on program delivery, compliance, process management, risk, and controls

Qualifications:

• 10+ years of relevant experiencein Risk Management, including regulatory remediation initiatives

• Possesses excellent written and verbal communications skills and the ability to work across business and functions.

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders

• Must demonstrate a commitment to quality and attention to detail

• Strong technical problem-solving skills and an ability to identify conflicts, discrepancies and other issues and bring together the right team to solution them

Education:

• Bachelor’s degree/University degree or equivalent experience

Anticipated Posting Close Date:

Responsibilities:

• Responsible for the daily execution of significant projects within a focus area and resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
• Actively drive partners in other parts of the organization to ensure end to end deliverables of the project are achieved
• Develop and build strong working partnerships and strategic relationships with key partners across businesses and technology to align implementation and operational strategies
• Help developing the project plan, overseeing the completion of all project artefacts and ensuring the collection of all evidence required to support project completion and internal audit validation
• Help teams on specific business analysis tasks including developing business flows, analyzing data, summarizing business requirements and preparing business artefacts
• Identify, prioritize and proactively manage dependencies, risk, exceptions and issues
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Identifies, documents, and understands project dependencies
• Identify key stakeholders who participate in project scope definition.

Qualifications:

• 6+ years of relevant experience preferably in Financial Services, with a minimum of 4 years of experience in managing complex transformation projects
• Project management certification (e.g. PMP, CSM)a plus
• Knowledge of Master Data Management and Data governance a plus
• Financial service acumen and/or experience to support portfolio creation
• Excellent relationship management, communication, and presentation skills
• Ability to accurately determine length and difficulty of tasks and projects
• Track record in business analysis and project management
• Strategic thinker; must be able to look towards a broad view of an issue or challenge; can think globally; and can discuss multiple aspects and impacts of issues and project them into the future
• Strong organizational skills with a demonstrated ability to partner on teams through direct and matrix reporting lines
• Strong analytical and problem-solving ability
• Ability to bring clarity to challenging problems and to help others engage in and embrace a solution
• Able to leverage strong business acumen to effectively interact with a broad variety of stakeholders
• Adaptable, flexible, and able to respond to changes in priorities
• Strong professional presence; confident in presenting a balanced view to key stakeholders

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

Anticipated Posting Close Date:

Responsibilities:

• This role is responsible for activities related to the development of data controls including data profiling, data analysis, logic tuning, and advanced SQL coding.

  · This role manages the end-to-end data quality control development lifecycle and will also scope data control code releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements.

  · Create and Implement data quality controls by performing audits and validations across various data sources. Conduct exploratory data analysis to uncover data trends, patterns and anomalies in large complex data sets.

• Develops plans, prioritizes, coordinates design and delivery of products or features to product release, and serves as product ambassador within user community
• Works in close co-ordination with Technology, Business Managers and other stakeholders to fulfill the delivery objectives
• Identifies solutions ranging across data analytics, reporting, CRM, Trade Workflows and trade processing
• Has responsibility to deliver direct business results and advice regarding product development that necessitates a degree of responsibility over technical strategy
• Partners with senior team members and leaders and a widely distributed global user community to define and implement solutions
• Creates clear and specific project plans, business and technical requirements documents for product execution
• Interacts with business managers, technology, and sales to understand their long term vision, discuss industry trends, and incorporate them into the product & solutions strategy
• Focuses on controls and governance, including performing Need-to-Know based security and access reviews, Access Approvals, controls testing and documentation
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience

  · Advanced SQL coding proficiency

  · Deep Business Analysis skill set including a strong understanding of various form of analysis such as: Descriptive Analysis, Diagnostic Analysis, Exploratory Analysis, Inferential Analysis, Causal Analysis

  · Efficient coding methodologies such as use of Common Table Expressions and window analytic functions to create elegant and efficient analytical packages in SQL

  · Very strong proficiency in data profiling and entity relationship discovery within a standard Enterprise Data Warehouse and extensive experience in use of business data marts

  · High competency in actual coding in SQL to interrogate the data system and obtain outputs necessary to answer business questions

  · A good general understanding of the development cycle of a software product (SDLC, Agile methodologies, etc.)

  ·Intermediate/advancedPython experience preferred

  · Experience with data management lifecycles and workflows

  · Banking/Lending experience preferred but not required

  · Intellectual curiosity, analytical and conceptual thinker

  · Proactively seeks and develops new opportunities

  · Attention to detail and process/analytic mindset

  · Ability to build networks and relationships internally and externally

  · Familiarity with product development methodologies

  · Direct experience in end-to-end project delivery, preferably in product development, and knowledge of various analytical tools including Qlikview, Tableau, Access

  · Comfortable with performing data investigations that require a high degree of accuracy with tight timescales

  · Ability to create business analysis, troubleshoot data quality issues, and conduct exploratory and descriptive analysis of business datasets

  · Ability to structure and break down problems, develop solutions, and to drive to results

  · Process Management knowledge with a propensity for detail and comprehensiveness of

  Content

  · Ability to collaborate and clearly communicate with team members of an organization

  · Project Management skills with experience leading large cross functional initiatives

  · Generation of reports and presentations for management

• Bachelor’s/Universitydegree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Anticipated Posting Close Date: