דרושים Customer Delivery Architect ב-Cisco ב-United States, Cary

As a Solution Architect, you will develop scalable futuristic solutions and system architecture to address new business models and business challenges and help drive digital transformation. You will collaborate on multi-functional projects to identify areas for improvement. You will analyze internal processes, data, and problems and identify benefits from enabling new capabilities by using unique & emerging digital and cloud technologies.

• Develop and implement solutions for complex problems in collaboration with product managers, UI/UX specialists, software engineers, and global delivery teams to drive project releases and sprint goals.
• Collaborate cross-functionally with IT teams and business partners to design and deliver coordinated digital experiences and robust solution architectures for Commerce Configure, Price, Quote, and Ordering processes.
• Identify gaps and challenges in offer configuration, translate them into strategic transformation roadmaps, and orchestrate end-to-end solutions aligned with business needs.
• Act as a strategic consultant and partner to business and commerce teams, understanding their processes and enabling desired business outcomes through multiple strategic programs.
• Manage communication and coordination among partners, conduct solution reviews, user demos, functional testing, and support engineering teams in building and implementing capabilities.

• Over 15 years of IT experience with a degree in computer science or related field.
• Solutions architecture for large scale enterprise applications
• Skilled in requirements tracking, backlog grooming, prioritization, and agile project methodologies in a multi-partner environment.
• Solid understanding of SaaS and HaaS business models and experience working in Agile Scrum environments.
• Extensive Data analysis skills/expertise
• Familiarity with MongoDB and Oracle.

• Basic understanding of Commerce Platforms
• Familiarity with any CPQ platform
• Business analysis certifications is a plus
• Outstanding analytical thinking and problem-solving skills
• Self-starter who can work both independently and multi-functionally
• Experience is working in fast paced
• Proficient in writing detailed user stories, with good presentation, communication, and basic data analysis skills;

Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

• We connect everything - people, process, data, and things - and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns, and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
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As Senior Leader, Strategic Customer Engagement, you will lead Cisco’s most influential executive customer engagement programs. You’ll be responsible for enhancing and scaling both the Global Customer Advisory Board (GCAB) and the Executive Sponsorship Program—initiatives critical to Cisco’s CEO and Executive Leadership Team (ELT). The Executive Sponsorship Program, in particular, is positioned for significant growth as a key enabler of customer loyalty and relationship development, and you will manage it in tandem with the GCAB to increase impact. While establishing credibility with the CEO and ELT is essential, your primary collaboration will be with Sales, Product, Marketing, and Communications leaders. This is an ideal role for someone with a strong sales background who understands the Cisco sales organization, appreciates the challenges facing account teams, and can quickly grasp high-level technology and product roadmap concepts. You’ll manage a direct report for programmatic support, drive new strategies for customer engagement, and ensure Cisco remains the partner of choice for our most strategic customers.

• Manage and continuously improve both the Global Customer Advisory Board (GCAB) and the Executive Sponsorship Program, ensuring world-class engagement for Cisco’s top customers and executive sponsors.
• Scale and grow the Executive Sponsorship Program as a strategic driver of customer loyalty and relationship development, growing its reach and effectiveness across the business.
• Establish and maintain credibility with Cisco’s CEO and ELT through effective program leadership and by delivering clear business value.
• Collaborate intensively with Sales, Product, Marketing, and Communications leaders to align engagement strategies, share insights, and drive joint business outcomes.
• Lead the planning and flawless execution of the annual in-person GCAB event, developing an agenda that showcases Cisco’s strategy and innovations.
• Guide and mentor a programmatic support resource to ensure seamless delivery and continuous improvement across all initiatives.
• Develop and execute a unified strategy for strategic customer engagement, integrating and optimizing existing initiatives and identifying new opportunities for impact.

• 10+ years of experience in program management, executive relationship management, customer engagement, or sales roles.
• 5+ years of leadership experience coordinating global teams or high-impact programs.
• Proven track record managing executive sponsorship programs, customer advisory boards, or similar high-touch initiatives.
• Experience planning and driving high-profile executive events.
• Bachelor’s degree or equivalent experience in Business, Marketing, Communications, or a related field.

• Sales experience and a strong understanding of Cisco Sales processes and account team challenges.
• Ability to quickly grasp high-level technology and product roadmap concepts; knowledge of Cisco’s product portfolio preferred.
• Demonstrated ability to establish credibility and effectively engage with C-level executives and senior leadership teams.
• Experience influencing and collaborating with cross-functional teams, including Sales, Product, Marketing, and Communications leaders.
• Outstanding communication, facilitation, and executive presence.
• MBA or advanced degree preferred.

• Perform legal contract due diligence and handle contract execution. Including quality assurance, cycle time, signature authority, and creative document retention.
• Owns and manages SLED contract operations requirements that include preparing all required standard and approved non-standard documents ensuring that all approvals are brought together.
• Act as subject matter expert on and/or lead SLED contract RFPs for state and national SLED contracts.
• Owns any E-Rate operations for each E-Rate calendar year.
• Partners with SLED sales to assist with contract usage, and answer partner questions on contract usage and SLED engagement.
• Works with SLED partners for required state contract documentation, registration, insurance, and other partner compliance.
• Partner with SLED business and market development to operationalize key strategic and tactical programs to drive SLED business.
• Ensures commercial approval processes related to SLED operations are followed in line with applicable company policy and standards.
• Makes changes, as needed, to SLED operational processes for managing specific SLED programs and operations from start-to-finish.
• Contribute to SLED projects as-needed to operationalize new SLED initiatives, improve SLED processes, or other identified projects.
• Maintains, follows, updates, and reports status on SLED operations and compliance activities and special projects.
• Build and handle transactions in the lease/loan financing system. Input, update and maintain information accuracy and integrity.
• Own, train on, and operates SLED bid tools for State & Local Government and Education including periodic training of Sales on those programs.
• Address customer questions within the requested deadline.
• Overseas and manages existing SLED contracts, both with individual states and national contracts, for on-time payment, compliance reporting, contract extensions, amendments, and related operational functions and issues.
• Maintains, updates, and adds to SLED contract usage guides, self-help resources, partner resources, other related documentation.
• Aid in partner funding forecasting activities.
• Handle compliance request and provide support during internal review or external audit.
• Achieve ongoing personal/professional development goals.

• BS degree and a minimum of 4 years of related experience in the SLED/FED finance operations field
• Leasing operations knowledge and experience, or experience in a SLED lending environment (additional FED lending environment preferred)
• Able to present, organize, and convey complex problems or issues within and across other functions and with client groups; partners with client groups in a team setting to provide business solutions

• Understands Cisco's business objectives and its impact on the client group's processes and deliverables
• Helps informally structure teams and tasks; may provide technical mentorship across other functions and to client groups
• Exercises discernment within generally defined practices and policies in selecting methods and techniques of obtaining solutions: making decisions using broad guidelines

Key responsibilities include:

• Leading complex programs with multiple projects, managing dependencies, and ensuring they deliver value to the customer.
• Providing vision, strategy, and governance while aligning with business objectives.
• Tracking program metrics, managing financials, and ensuring profitability.
• Ensuring timely, budget-compliant, and high-quality program delivery.
• Conducting program-level planning, resource management, and customer engagement, while overseeing interdependent projects.
• Serving as a mentor and point of contact for clients, addressing technical delivery issues.
• Identifying additional business opportunities and contributing to presales evaluations, requirements gathering, and renewals.
• Developing risk response strategies and managing program-level risks.
• Leading contract change management processes.
• Managing delivery and commercial aspects with partners and subcontractors.
• Sharing lessons learned and best practices with the program manager community.
• Continuous technical learning of Cisco’s products and services.

• BS in Business or technical field with 5+ years of project management and/or service delivery experience in complex projects or portfolio management.
• Proficiency in Agile project management methodologies and experience with JIRA.
• Strong verbal and written communication skills.
• Team orientation - working through sophisticated leadership structures to successfully apply Project Management discipline to accomplish the work.
• PMP (Project Management Professional) certification.

• Experience as senior leader with customer and executive partner skills in issue management and resolution.
• Exposure and/or curiosity about workflow automation and AI for program efficiencies.
• PMI-ACP (PMI Agile Certified Practitioner) certification.
• Skilled at alignment of service activities to customer technical and business priorities and outcomes.
• Solid baseline understanding of Cisco’s products and technologies, CCNA certification preferred.

• Learn the Meraki platform and product line to guide customers toward positive business outcomes
• Collaborate with internal teams to find solutions to complex customer problems and manage the path to resolution
• Partner with Sales to develop tight customer relationships and identify opportunities for expansion
• Maintain strategic alignment with customers through consultation, success planning, and conducting QBRs
• Act as the voice of the customer within Meraki, staying on the pulse of customers’ needs and providing valuable feedback internally
• Participate in the continued growth of Customer Success at Meraki by contributing ideas and energy to various projects as assigned

• 5 year experience in a Customer Success Management role
• Ability to break down and communicate complex ideas concisely (experience with technical communication a plus)
• Exceptional written and verbal English and well-refined presentation skills to C-level executives
• Proficient with Salesforce, Tableau, Snowflake, SQL & Microsoft Suite including Excel and Sharepoint along with strong data analytics knowledge
• Willingness to travel up to ~10% (dependent upon customer needs and current safety considerations)

• Positive attitude
• Empathetic
• Tech curious and always learning
• Takes initiative and ownership
• Organized, efficient, accurate
• Highly professional
• Committed to quality
• Goes the extra mile