דרושים Content Designer ב-Cisco ב-United States, Atlanta

Accepting applications until September 11, 2025

In this role, you will develop and demonstrate deep domain knowledge, product expertise, and an understanding of complex customer use cases and deployment models. You’ll deeply understand the needs of our customers, set the vision for the product grounded in those needs, and partner with cross-functional teams to build it iteratively.

• Drive early discovery work, using findings to craft roadmaps, leading and designing with a team to bring it to life.
• Identify the right problems to solve, run and synthesize research, sketch and prototype solutions, make hi-fi visuals.
• Earn trust with cross-function partners by seeking out their points of view, collaborating regularly and inviting them into research and co-creation with the team and customers. Advocate for prioritization of design-centered product enhancements grounded in research and analysis.
• Present persuasively. Be able to tell the story of a project and build prototypes that precisely articulate design rationale.
• Provide direction to and mentor other designers; guide team to focus on the most important customer needs, difficulties and opportunities
• Think beyond your team's goals and consider how your work affects others and how you can influence other teams’ work.
• Influence the strategic vision and guide design of large, complex initiatives for a product, program or strategic effort of considerable size and scope.
• Translate what may start as ambiguous business needs into clear customer-focused solutions.
• Facilitate workshops, sketching and prototyping sessions; build documentation and templates that enable others to consume and contribute.

• 8+ years of professional experience designing and delivering products in cross-functional teams from strategy to delivery.
• A portfolio full of great case studies and even better prototypes, including case studies leveraging AI research and design tools.
• Expertise and experience designing for AI products and/or features.
• Knowledge of the networking domain or experience in a related product or field is a plus.
• Experience working on technically complex B2B enterprise products.
• Aligned teams around customer-centered design decisions, using UX methodologies and tools (double-diamond, personas, journey mapping, dual agile, lean ux, prototypes), and influenced adoption by those who aren’t familiar with strategic UX engagements.
• A proven track record of shipping large scale enterprise products.
• Ability to see the bigger picture, while zooming in to rationalize and perfect the nuanced details.
• Made complex problems and workflows feel simple and approachable.
• Balanced strategic research and discovery with shipping often.
• Persuasive storytelling and influence.
• Lead and mentored junior UX designers, fostering a collaborative and innovative design culture within the team.

Please apply directly here to be considered for the role:

The application window is expected to close on: 4/25/25.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

• Lead and develop a globally distributed team of documentation professionals such as knowledge managers, content managers, and technical writers.
• Hold weekly 1:1s and team meetings. Provide your team with radically candid, growth-oriented feedback on day-to-day work and assigned projects.
• Bring your experience to help craft relevant role expectations and an inspiring career ladder.
• Plan for and participate in onboarding new talent to the team.

• Adapt our documentation ecosystem to take advantage of AI and for content generation, accuracy, and enhancement.
• Overhaul the tooling and architecture of our documentation for content sharing and reuse, discoverability, and positioning for use in retrieval-augmented generation (RAG).
• Partner with Cisco’s various business units to ensure that our internal and external content is well-aligned and best positioned for success.
• Define and regularly review governance plans.
• Audit documentation programs and other engagements to provide feedback and validate desired business outcomes and success metrics.

• Report on documentation data and trends to assess the effectiveness of the program and identify areas for improvement.
• Analyze business metrics to identify documentation needs and opportunities.
• Participate in team and departmental Objective and Key Result (OKR) and Quarterly Business Review (QBR) cycles.

We encourage and value professional development. Plan and use up to 20% of your time to develop yourself, which could look like:

• Staying well-versed in the latest theory and standard methodologies in documentation and technical writing, use of AI and RAG to enhance documentation, acquiring industry certifications, attending meetups, webinars, and conferences.
• Developing knowledge of networking concepts and learning more about Cisco products.
• Finding the intersection between your personal development interests and our business needs to identify side initiatives.

• 10+ years of experience in building knowledge management systems and strategies.
• 5+ years of team leadership experience.
• Experience with AI and optimizing content for RAG
• Proficiency in search engine optimization (SEO) techniques.
• Bachelor’s degree in a directly related field, or equivalent practical experience.

• Bachelor’s or Master’s degree in Information Systems, Information Technology, Computer Science or other related disciplines.
• Participation, membership, or certification in relevant knowledge management communities such as KCS, APQC, or KMWorld.

You’ll design experiences to improve usability and ensure consistency and clarity. You’ll work closely with UX, research, and visual designers and collaborators across the organization to build productive, inclusive and accessible experiences for our workforce. You will:

• Design and influence user experiences to ensure accuracy, efficiency, and adherence to our established guidelines and standard methodologies.
• Work with SME's, product owners, and leaders to craft clear, effective content in user experiences that meet user needs business objectives.
• Collaborate closely with our UX, visual design, and research teams to build and test content, the way it’s organized, and how it’s presented in the product. This may include microcopy, taxonomies, navigational elements, information architecture, and other product content.
• Partner with our research team to conduct usability studies on existing interfaces and use the results to evaluate content impact and improve usability.
• Use systems-thinking to improve the user experience. This could include improving information architecture, contributions to the design system, and style guide documentation.

• Bachelor's degree or equivalent practical experience and a minimum of 4+ years' experience in communications or design.
• A portfolio with examples in website design, communication design, product design, or information design.

• 5+ years of experience as a content designer/copywriter, UX designer, UI writer, or related role and a passion for solving user-centered design problems with consistent language, voice, and tone, and a dedication to accessibility and inclusion in their work.
• Experience on a product team in an Agile environment, preferably in sophisticated, enterprise organizations, and a history of collaboration with remote teams.
• Experience using design tools such as Figma and bringing sophisticated products from conception to reality, through every stage of the UX process.
• Design skills displayed through utilization and development of design system documentation, mock-ups, prototypes, user journeys, and/or style guides.
• Strong verbal and written communication skills with ability to provide clear, concise direction and feedback, and work alongside, brainstorm with and promote ideas, concepts, and strategies to a broad range of partners, including executive leadership.