Cisco Content Experience Leader 

United States, Georgia, Atlanta 

869012167

The application window is expected to close on: 4/2/25.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

• Lead and develop a globally distributed team of documentation professionals such as knowledge managers, content managers, and technical writers.
• Hold weekly 1:1s and team meetings. Provide your team with radically candid, growth-oriented feedback on day-to-day work and assigned projects.
• Bring your experience to help craft relevant role expectations and an inspiring career ladder.
• Plan for and participate in onboarding new talent to the team.

• Adapt our documentation ecosystem to take advantage of AI and for content generation, accuracy, and enhancement.
• Overhaul the tooling and architecture of our documentation for content sharing and reuse, discoverability, and positioning for use in retrieval-augmented generation (RAG).
• Partner with Cisco’s various business units to ensure that our internal and external content is well-aligned and best positioned for success.
• Define and regularly review governance plans.
• Audit documentation programs and other engagements to provide feedback and validate desired business outcomes and success metrics.

• Report on documentation data and trends to assess the effectiveness of the program and identify areas for improvement.
• Analyze business metrics to identify documentation needs and opportunities.
• Participate in team and departmental Objective and Key Result (OKR) and Quarterly Business Review (QBR) cycles.

We encourage and value professional development. Plan and use up to 20% of your time to develop yourself, which could look like:

• Staying well-versed in the latest theory and standard methodologies in documentation and technical writing, use of AI and RAG to enhance documentation, acquiring industry certifications, attending meetups, webinars, and conferences.
• Developing knowledge of networking concepts and learning more about Cisco products.
• Finding the intersection between your personal development interests and our business needs to identify side initiatives.

• 10+ years of experience in building knowledge management systems and strategies.
• 5+ years of team leadership experience.
• Experience with AI and optimizing content for RAG
• Proficiency in search engine optimization (SEO) techniques.
• Bachelor’s degree in a directly related field, or equivalent practical experience.

• Bachelor’s or Master’s degree in Information Systems, Information Technology, Computer Science or other related disciplines.
• Participation, membership, or certification in relevant knowledge management communities such as KCS, APQC, or KMWorld.