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Cisco Product Content Designer Secure Access United States, Georgia, Atlanta 14361308
23.06.2025
Security Service Edge (SSE)is a cybersecurity approach that helps organizations improve the overall security posture of their hybrid work environment, while reducing complexity for end users and IT.
is our SSE solution, grounded in Zero Trust, that provides secure and seamless access to the internet, cloud services, and private applications, helping users securely access whatever they need to do their best work— from anywhere. As a Content Designer for Cisco Security, you will:
- Lead or co-lead product UX content strategy to maintain our position as a trusted advisor to customers
- Collaborate on, socialize, and maintain guidelines for UI copy
- Contribute to product features with complex user flows and informative text
- Drive adoption of existing Generative AI use cases and explore new use cases for user workflows and internal use
Minimum Qualifications for this Role:
- 7+ years of experience crafting content for enterprise companies and developing end to end content strategies
- Prior participation in design research, incorporation of Information Architecture (IA) principals and implementation of research outcomes to solve problems, improve usability and/or enhance user experience
- Experience using design heuristics to ensure content supports usability principles like clarity, error prevention, and consistency
- Experience maintaining content accessibility standards to create inclusive content for all users
- Ability to simultaneously support multiple teams/features/products while aligning to the broader product vision of the company
Preferred Qualifications & Experience:
- Specific experience with security and/or networking technologies
- Gathering user requirements, identifying customer needs, difficulties, and opportunity areas, and a proven track record of applying that information to content design
- Product UI content strategy, systematic thinking, and design thinking
- Application of user-centric methodologies and research in product UI content design for the customer’s end-to-end workflow.
- Interaction Design and User Experience expertise
- Knowledge of Generative AI concepts like prompt engineering, large language models, retrieval augmented generation, and conversation design
- Ability to conduct and/or participate in formative research and critiques
- Proficiency in scaling content for diverse user personas
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