EY Secure Access Service Owner 

India, Karnataka, Bengaluru 

35058689

Your key responsibilities

The IAM Secure Access Service Owner partners closely across the Secure Access portfolio to support and manage products including, but not limited to, Azure Federation, Okta Auth0, PlainID Policy Based Access Control (PBAC), Ping Federation, Azure Multifactor Authentication (MFA), PingID Multifactor Authentication (MFA), and other supporting technologies.

• Advocate for our internal customers and addresses business challenges
• Educate stakeholders on the key capabilities available through internal products and services meeting specific security controls
• Ensure service introduction, transition, and readiness activities are being delivered for new Secure Access products, and work to incorporate into the Service Catalogue
• Drive early adoption of the products and build relationships to retain engagement throughout the life of the service offering
• Monitor usage and manage metric reporting demonstrating product effectiveness and value proposition
• Gather product feedback from stakeholders and vendors for collaboration with Service Owners, Architects, and Engineers on roadmaps
• Serve as the point of escalation (notification) for major incidents
• Drive service review discussions providing measurements on usage, performance, and effectiveness of service offerings
• Lead service improvement and product compliance initiatives for the Secure Access portfolio
• Own and manage other BAU activities for Secure Access portfolio, such as audit support, documentation, license management, contract reviews, and miscellaneous "mini" projects that arise

Skills and attributes for success

• Conceptual knowledge of Secure Access portfolio applications and technologies, as well as operating system platforms including Cloud technologies, to support proper recognition and potential impact of new product or service introductions
• Experience with developing management reporting and process improvement actions
• Analytical acumen and solution orientation to provide recommendations to teams and leaders in support of avoiding financial, operational, and security risks to EY and our customers
• Build and maintain strong relationships across all levels of a matrixed, geographically and culturally dispersed organization
• Effective communication and analysis skills to break down complex issues, formulate solutions, and influence partners at various levels of the organization, including senior management.
• Possess knowledge of the Information Technology Infrastructure Library (ITIL) to drive compliance in Incident, Problem, and Change processes and drive as necessary
• Possess knowledge of IT Service Management (ITSM)
• Good understanding of project management principles and practices

To qualify for the role you must have

• Degree in Computer Science or related discipline, or equivalent work experience
• 5 - 7 years working within Information Technology in a global firm
• Experience in project management, service introduction, and service readiness processes

Ideally, you’ll also have

• Understanding of Secure Access and Modern Authentication products and services
• ITIL v3 or v4 Foundation Certification

As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We will provide the tools and flexibility, so you can make a significant impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.