דרושים Senior Software Escalation Engineer ב-Cisco ב-Australia, Sydney

CORE RESPONSIBILITIES

Strategic Planning:

• Lead the planning and execution of integrated marketing programs aimed at driving customer acquisition, expansion, and pipeline growth. Programs include Splunk-led events, regional sponsorships, executive engagements, C-level thought leadership, hands-on workshops, and webinars.
• Collaborate with APAC cross-functional marketing teams to align marketing strategies with regional priorities and deliver impactful outcomes for the ANZ market.
• Work closely with the Demand Generation (Digital Sales) team to optimise conversion of marketing leads to Marketing Converted Pipeline (MCP).

CROSS-FUNCTIONAL COLLABORATION AND COMMUNICATION:

• Partner with ANZ field partner marketing managers and channel leaders to ensure optimal allocation and utilisation of MDF funds.
• Foster strong collaboration with APAC regional, global corporate, and local teams to achieve impactful results through Splunk global or regional campaigns.

DATA-DRIVEN DECISION MAKING:

• Own all ANZ marketing metrics related to pipeline growth, executive engagement, lead generation, and brand awareness.
• Track, measure, and analyze marketing performance metrics to continuously refine and optimise marketing activities.
• Use data insights to enhance program effectiveness and ensure activities are delivered on time and within budget across ANZ.
• Regularly communicate marketing results and impact to key stakeholders within ANZ and APAC marketing.

TEAM DEVELOPMENT:

• Collaborate with other marketing resources in ANZ to co-create integrated marketing plans that include field events, partner marketing, digital marketing, campaigns, and customer advocacy initiatives.
• Foster a growth mindset within the team through coaching, mentorship, and promoting innovative marketing approaches.
• Encourage continuous improvement by experimenting with new marketing strategies, tools, and technologies to optimise outcomes.

DESIRED QUALITIES:

• Collaborative: Excellent teamwork skills, working well with APAC marketing teams, cross-functional stakeholders, and leadership.
• Resilient: Demonstrates a positive attitude towards challenges, adapting to changes, and persevering to achieve goals.
• Strategic: Ability to synthesize insights, prioritize investments, and drive measurable impact through marketing activities.
• Innovative: Continuously seeking new ways to improve marketing programs and adapt to changing market conditions.

REQUIREMENTS:

• Minimum of 8+ years of B2B field marketing experience in ANZ and 5+ yrs experience in people management
• Experience with B2B software marketing with demonstrable success as ANZ Marketing team lead is essential and advantageous.
• Proven ability to collaborate with cross-functional teams in APAC to achieve successful outcomes.
• Exceptional project management skills with a strong attention to detail.
• Excellent communication skills, both written and verbal.
• Positive, "can-do" attitude with a willingness to roll up your sleeves and get things done.
• Familiarity with Salesforce.com and Tableau is preferred.

Work Authorisation for Australia: Must be authorised to work in Australia without requiring sponsorship now or in the future

Your Impact

You will be focusing on the following foundational elements:

• Campus and remote networking solutions (wired and wireless);
• Internet and network performance tools to improve remote user experiences;
• Real-time collaboration tools, including smart workspace technologies and workflows;
• Smart network sensors and low voltage building solutions;
• Zero-trust security architectures

• Understand customer needs and clearly articulate how Cisco’ solutions address them
• Design and communicate a clear technical vision to transform customer workplace environments
• Demonstrate deep product and solution knowledge through product demonstrations, Proof of concept (POC) labs and technical workshops
• Build training content, demos and labs to support customer enablement initiatives.
• Collaborate with Product Management, Engineering, Sales and Services team to improve solutions
• Partner with Services Sales to define implementation strategies and services

• 5+ years technical pre-sales experience with one or more of the following:
• Campus networking products and solutions, such as Cisco switches, wireless networks, Cisco Spaces and software-defined networking
• Collaboration endpoints and real-time collaboration tools
• Zero-Trust Security Architectures
• Network visibility and analytics

• Proven experience in demonstrating technical solutions and delivering multi-architectural Proof-of-Concept (PoC) tests

• Formal certification in any/all of the above Cisco solutions would be an advantage.
• Experience with IoT technologies and building control/management systems is a plus
• Strong communication skills to present technical architectures, solutions and products to key decision-makers from Managers to Directors and above.
• Comfortable delivering presentations to both small and large audiences.

As a Site Reliability Engineer on our Site Reliability Engineering team, you will develop software and tools to empower Duo's product development teams to run and maintain their services in production. You will collaborate with a wide range of internal partners to engineer automated solutions in an effort to remove toil and enhance stability for a variety of infrastructure, with an emphasis on scalability. You will face challenges that require an engineering mindset and a desire to automate everything possible.

You have designed components in cloud based services including infrastructure

You can contribute to a meeting where an outcome is a technical decision made

You have a history of writing performant, maintainable, testable code

You are committed to quality and experienced with modern software testing practices

You care about contributing to an amazing work culture and environment

• 7+ years in Site Reliability Engineering (SRE) or a related IT field.
• Proficient with 6+ years of experience in Python.
• 4+ years of experience with AWS and SaaS solutions.
• Previous experience with automated configuration tools, specifically Terraform and Ansible.

• Experience with Container Orchestration including Kubernetes and Docker
• Design and own Technical Solutions for broad or complex requirements with insightful and strategic approaches
• Able to write Performant, Maintainable, Testable code
• Prior experience deploying Cloud Services, Monitoring, Alerting, and Handling Escalations
• Experience supporting a High-Availability SaaS environment
• Charting new DevOps practices without a well-defined roadmap