Cisco Senior Software Escalation Engineer 

Australia, New South Wales, Sydney 

209040586

Your Impact

In this role, you'll provide advanced technical support and troubleshooting for escalated issues related to UCS and Intersight platforms, including AI Enablement products and cloud-based offerings. Your focus will be on diagnosing and resolving product-level problems within our evolving Cloud and Compute portfolio. You'll collaborate with engineering, product management, and other cross-functional teams to ensure timely and high-quality resolutions, advocating for customers and enhancing the overall customer experience.

• Diagnose and resolve complex technical issues related to UCS and Intersight platforms.
• Collaborate with cross-functional teams to drive complete problem resolution.
• Design solutions and publish fixes for product-level problems.
• Advocate for customer needs and product quality within development teams.
• Engage with TAC, Sales, and internal teams to address systemic issues.

Minimum Qualifications:

• Bachelor's degree in a STEM field + 6 years of experience or equivalent.
• 5+ years of experience in a technical customer-facing role.
• 5+ years of experience with deployment, configuration, and troubleshooting.
• 5+ years of experience working with data centre technologies and cloud-based offerings.

Preferred Qualifications:

• In-depth knowledge of UCS and Intersight platforms, or equivalent datacentre and cloud technologies.
• Excellent problem-solving skills with the ability to analyse complex issues.
• Driven by the challenge of solving unique and difficult problems.
• Experience with product design and cloud operations.
• Willingness to work in small, self-organizing teams.
• Ability to read and review code