Senior Administrative Assistant jobs at Capital One in United States, Richmond

Responsibilities:

• Leads a team timekeeping professional to ensure accurate records of time entry and time off

• Oversees performance of daily tasks related to updating associates’ time entries and processing of time entries.

• Ensures the inspection of automated system output for errors and makes necessary corrections to time entries in the system.

• Assists the Tier I contact center managers and representatives in handling and following up on inquiries related to time entry:

• Consults with partners on information in areas where policy, procedure or requirements are unclear

• Handles escalated telephone calls and inquiries requiring detailed knowledge about the time & labor processes

• Ensures execution of a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.

• Ensures compliance with local, state and federal regulations related to time worked and time off.

• Assists other Capital One HR Partners as required, to resolve errors and maintain or update accurate information in the time tracking system.

• Partners with payroll system team to test and implement time and absence related system updates

• Actively manages his/her team members to monitor their performance, assists with conducting performance evaluations, identifies development needs and provides coaching as needed.

Basic Qualifications

• High School Diploma, GED, or equivalent certification

• At least 2 years of experience in operations management or experience in timecard management

• At least 2 years of experience in People Leadership

Preferred Qualifications

• Associates degree

• Process improvement experience

• 3+ years of payroll experience

• Professional certification such as FPC, CPP, or CPA

• Case management systems experience

• Demonstrated customer service skills, attention to detail, and decision making skills

• Excellent written and verbal communication skills

• Proficient in Google Suite

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

As a Capital One Solutions Architect, you’ll have the opportunity to be on the forefront of driving transformations within Capital One Software. In this role, you will provide technical leadership for designing and implementing Salesforce and Integrated application solutions which span across Capital One Software.

Primary Responsibilities:

Architecture & Design

• Own the end-to-end Salesforce architectural strategy across Sales, Service, Revenue Cloud, Marketing, and AI/Einstein use cases.

• Define data models, integration patterns, API frameworks, and governance standards to ensure a scalable, secure, and future-proof platform.

• Balance innovation with technical debt management, ensuring sustainable delivery.

Leadership & Collaboration

• Lead and mentor Salesforce developers and admins, instilling best practices in coding, design patterns, and DevOps.

• Partner with Product Management to translate business requirements into robust Salesforce solutions.

• Act as a bridge between RevTech, Platform, and System Integrators, ensuring architectural consistency.

Delivery & Governance

• Establish and enforce architectural guardrails across multiple Salesforce orgs and connected platforms (GitHub, OnePipeline, Data Lakes, MDM, AI/ML).

• Oversee CI/CD practices and automated testing strategies for Salesforce releases.

• Ensure compliance with security, data privacy, and audit requirements.

Innovation & Future Readiness

• Drive adoption of AI/Einstein, predictive analytics, and RevTech integrations (e.g., Gong, Crossbeam, HG Insights, ZoomInfo).

• Identify opportunities to enhance customer experiences and revenue outcomes through technology.

• Stay ahead of Salesforce ecosystem advancements and emerging technologies.

The successful candidate will:

• Effectively communicate and build relationships to interact, inform, influence and communicate with key stakeholders at all levels across the company

• Exhibit mastery of facilitation and influence across teams, departments and divisions

• Enjoy the camaraderie, debates, and learning that comes from working with a team of passionate technologists

• See the impact of near term and long term choices, and are great at explaining it

• Possess excellent organizational skills and ability to multitask, while quickly shifting context and priorities

• Have a proven track record for leading and enabling technology, architecture and software engineering activities at enterprise scale

• Be self-motivated and display an unwavering responsibility to deliver high quality results and commitments

• Possess a keen attention to detail and a passion for Architecture, Software Engineering, Technology and Customer Experience

• Have an intellectual curiosity and interest to maintain and acquire new business, technology and architecture skills

• Have a background in implementing AI/Einstein features and integrating third-party RevTech tools.

• Ability to balance strategic architecture vision with hands-on technical delivery.

• Possess strong communication skills with both technical and non-technical audiences.

• Experience managing relationships with system integrators and platform teams.

• Have a proven track record of influencing product roadmaps and aligning technology with business outcomes.

Basic Qualifications:

• At least 8 years experience with Salesforce (Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud)

• At least 3 years of experience in an architectural leadership role

• At least 4 years of experience designing multi-cloud data models and scalable integrations (REST, SOAP, Mulesoft, Kafka, Snowflake, Databricks, etc.).

• At least 3 years of experience with CI/CD pipelines (GitHub, OnePipeline, Copado/Flosum)

• ADM 201- Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant certification

Preferred Qualifications:

• 5+ years experience in enterprise data architecture, API management, and identity/security (SSO, OAuth, etc.).

• Strong knowledge of APEX, Lightning Web Components, Flows, and SOQL

• At least one additional Salesforce certification: Salesforce Certified Technical Architect (CTA) , Salesforce Application Architect / System Architect, or Salesforce Revenue Cloud Specialist

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

You will be responsible for leading ongoing system requirements management, regression testing, and business process changes, as well as projects related to Workday, Salesforce, ADP GlobalView, and other systems that impact payroll processing. This role will also be responsible for data analysis, driving process improvements, analyzing system configurations, and supporting our payroll, absence and time tracking production teams.

In this role, you will gain skills including technical knowledge of systems (Workday, Salesforce, ADP GlobalView, etc.), product management (prioritizing work and translating requirements between business and tech), data analysis (Excel, Google Sheets, Google Looker, etc.), and project management (JIRA, Google Slides).

Responsibilities:

• Testing and release lead for Workday releases that impact the payroll, absence, and time tracking (including weekly Workday service releases and semi-annual Workday feature releases)

• Partner within HR Technology (HRIS) and HR Product Management Teams to request changes and regression test system configurations

• Proactively recommend process improvements to rethink existing configurations and creatively find solutions to unique problems - including finding ways to automate manual work

• Analyze incident data to identify impacts to our team and make recommendations on resolution and root cause analysis

• Create and/or validate processes associated with organizational needs

• Build and/or maintain tools create outside system such as Microsoft Excel Macros and Google Workspace Apps Script

• Solve or proactively improve configuration issues either from both bug fixes and enhancements, including testing and documentation of changes

• Point of contact for production support for operation team in issue resolution and troubleshooting

• Actively participate in daily huddles / stand-ups

• Maintain open communication with cross-functional and partner teams

• Special projects and/or other responsibilities as assigned

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 year of experience in information technology or data analytics

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Accounting, Statistics, Business Administration, Economics, Finance, or Human Resources

• 2+ years of experience in Systems Analysis, Information Technology, Data Analytics, Compensation, or Finance

• 2+ years of experience with Workday and/or Salesforce configuration or system administration

• 2+ years of experience working with Microsoft Excel and/or Google Workspace (Docs, Sheets, Slides, Looker, etc.)

• 2+ years of experience with Visual Basic for Applications (VBA) or Google Apps Script

• 2+ years of experience with SaaS configuration

• 2+ years of experience with Agile methodology or Business Process Management (BPM)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

What You’ll Do:

• Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies

• Work with a team of developers with deep experience in machine learning, distributed microservices, and full stack systems

• Utilize programming languages like Java, Scala, Python and Open Source RDBMS and NoSQL databases and Cloud based data warehousing services such as Redshift and Snowflake

• Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community

• Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment

• Perform unit tests and conduct reviews with other team members to make sure your code is rigorously designed, elegantly coded, and effectively tuned for performance

Qualifications:

• Bachelor’s Degree

• At least 3 years of experience in application development (Internship experience does not apply)

• At least 1 year of experience in big data technologies

Qualifications:

• 5+ years of experience in application development including Python, SQL, Scala, or Java

• 2+ years of experience with a public cloud (AWS, Microsoft Azure, Google Cloud)

• 3+ years experience with Distributed data/computing tools (MapReduce, Hadoop, Hive, EMR, Kafka, Spark, Gurobi, or MySQL)

• 2+ year experience working on real-time data and streaming applications

• 2+ years of experience with NoSQL implementation (Mongo, Cassandra)

• 2+ years of data warehousing experience (Redshift or Snowflake)

• 3+ years of experience with UNIX/Linux including basic commands and shell scripting

• 2+ years of experience with Agile engineering practices

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

You will be responsible for leading ongoing system requirements management, regression testing, and business process changes, as well as projects related to Workday, Salesforce, ADP GlobalView, and other systems that impact payroll processing. This role will also be responsible for data analysis, driving process improvements, analyzing system configurations, and supporting our payroll, absence and time tracking production teams.

In this role, you will gain skills including technical knowledge of systems (Workday, Salesforce, ADP GlobalView, etc.), product management (prioritizing work and translating requirements between business and tech), data analysis (Excel, Google Sheets, Google Looker, etc.), and project management (JIRA, Google Slides).

Responsibilities:

• Testing and release lead for Workday releases that impact the payroll, absence, and time tracking (including weekly Workday service releases and semi-annual Workday feature releases)

• Partner within HR Technology (HRIS) and HR Product Management Teams to request changes and regression test system configurations

• Proactively recommend process improvements to rethink existing configurations and creatively find solutions to unique problems - including finding ways to automate manual work

• Analyze incident data to identify impacts to our team and make recommendations on resolution and root cause analysis

• Create and/or validate processes associated with organizational needs

• Build and/or maintain tools create outside system such as Microsoft Excel Macros and Google Workspace Apps Script

• Solve or proactively improve configuration issues either from both bug fixes and enhancements, including testing and documentation of changes

• Point of contact for production support for operation team in issue resolution and troubleshooting

• Actively participate in daily huddles / stand-ups

• Maintain open communication with cross-functional and partner teams

• Special projects and/or other responsibilities as assigned

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 year of experience in information technology or data analytics

Preferred Qualifications:

• Bachelor’s Degree in Information Technology, Data Analytics, Business Analysis, Accounting, Statistics, Business Administration, Economics, Finance, or Human Resources

• 2+ years of experience in Systems Analysis, Information Technology, Data Analytics, Compensation, or Finance

• 2+ years of experience with Workday and/or Salesforce configuration or system administration

• 2+ years of experience working with Microsoft Excel and/or Google Workspace (Docs, Sheets, Slides, Looker, etc.)

• 2+ years of experience with Visual Basic for Applications (VBA) or Google Apps Script

• 2+ years of experience with SaaS configuration

• 2+ years of experience with Agile methodology or Business Process Management (BPM)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Senior Coordinator (Entry level)

Locations:Richmond, VA, or Plano, TX

Type:Work from Home - Refer to Work from Home Living and Technology requirements below.

M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST

General Responsibilities:

• Create positive memorable experiences with clients through day to day interactions

• Diagnoses and understands client issues in real-time and offers solutions

• Fulfills various requests related to customer accounts

• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance

• Inputs data changes on a wide variety of accounts

• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements

• May make effective independent decisions, when necessary

• Works with management to identify process improvements

• Contributes in project settings in a limited capacity

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.
  

Basic qualifications:

• High School Diploma, GED, or equivalent certification

• At least 2 years experience in call center operations

Preferred Qualifications:

• Bachelor's Degree

• At least 3 years experience in call center operations

• At least 1 years experience in process management

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

The Sr. Manager will lead the Enterprise Supplier Management (ESM) Product Team in collaborating with various Enterprise stakeholders. This role involves understanding how technology can generate insights and facilitate critical business decisions regarding Third Parties. Key responsibilities include direct accountability for a user-facing application that integrates data from across the Capital One ecosystem to provide a comprehensive, data-driven perspective on Third Parties and their portfolios. Additionally, this position will contribute to reimagining the Enterprise's data requirements and consumption of data related to Third Parties.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused -Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven -Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership -

Basic Qualifications:

• At least 5 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.