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Capital One Senior Associate Time Tracking Lead 
United States, Virginia, Richmond 
899339294

Yesterday
Senior Associate, Time Tracking Lead


Responsibilities:

  • Leads a team timekeeping professional to ensure accurate records of time entry and time off

  • Oversees performance of daily tasks related to updating associates’ time entries and processing of time entries.

  • Ensures the inspection of automated system output for errors and makes necessary corrections to time entries in the system.

  • Assists the Tier I contact center managers and representatives in handling and following up on inquiries related to time entry:

  • Consults with partners on information in areas where policy, procedure or requirements are unclear

  • Handles escalated telephone calls and inquiries requiring detailed knowledge about the time & labor processes

  • Ensures execution of a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.

  • Ensures compliance with local, state and federal regulations related to time worked and time off.

  • Assists other Capital One HR Partners as required, to resolve errors and maintain or update accurate information in the time tracking system.

  • Partners with payroll system team to test and implement time and absence related system updates

  • Actively manages his/her team members to monitor their performance, assists with conducting performance evaluations, identifies development needs and provides coaching as needed.

Basic Qualifications

  • High School Diploma, GED, or equivalent certification

  • At least 2 years of experience in operations management or experience in timecard management

  • At least 2 years of experience in People Leadership

Preferred Qualifications

  • Associates degree

  • Process improvement experience

  • 3+ years of payroll experience

  • Professional certification such as FPC, CPP, or CPA

  • Case management systems experience

  • Demonstrated customer service skills, attention to detail, and decision making skills

  • Excellent written and verbal communication skills

  • Proficient in Google Suite

Richmond, VA: $78,400 - $89,500 for Sr. HR AssociateThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.