Responsibilities:
Leads a team timekeeping professional to ensure accurate records of time entry and time off
Oversees performance of daily tasks related to updating associates’ time entries and processing of time entries.
Ensures the inspection of automated system output for errors and makes necessary corrections to time entries in the system.
Assists the Tier I contact center managers and representatives in handling and following up on inquiries related to time entry:
Consults with partners on information in areas where policy, procedure or requirements are unclear
Handles escalated telephone calls and inquiries requiring detailed knowledge about the time & labor processes
Ensures execution of a variety of regularly scheduled and ad-hoc audits of the time data to maintain compliance with established standards.
Ensures compliance with local, state and federal regulations related to time worked and time off.
Assists other Capital One HR Partners as required, to resolve errors and maintain or update accurate information in the time tracking system.
Partners with payroll system team to test and implement time and absence related system updates
Actively manages his/her team members to monitor their performance, assists with conducting performance evaluations, identifies development needs and provides coaching as needed.
Basic Qualifications
High School Diploma, GED, or equivalent certification
At least 2 years of experience in operations management or experience in timecard management
At least 2 years of experience in People Leadership
Preferred Qualifications
Associates degree
Process improvement experience
3+ years of payroll experience
Professional certification such as FPC, CPP, or CPA
Case management systems experience
Demonstrated customer service skills, attention to detail, and decision making skills
Excellent written and verbal communication skills
Proficient in Google Suite
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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