דרושים Analyst Gbs Hcp Reporting ב-Boston Scientific ב-El Salvador, Lourdes

• Define and communicate a clear product vision and roadmap for Salesforce and related CRM solutions
• Align product goals with business strategy, sales enablement objectives, and customer engagement initiatives
• Serve as the primary liaison between business teams and Salesforce technical teams
• Collaborate with cross-functional partners to ensure seamless connectivity across all digital tools used by sales representatives

• Own and prioritize the Salesforce product backlog based on business value and impact
• Write detailed user stories and acceptance criteria to ensure clarity and alignment
• Partner with the Digital Product Manager, Salesforce developers, admins, and architects to refine and groom backlog items

• Engage with sales, marketing, service, and operations teams to gather and analyze requirements
• Manage stakeholder expectations and provide transparency on product priorities, timelines, and releases
• Participate in Agile ceremonies including sprint planning, backlog grooming, and review sessions

• Work with technical teams to ensure timely delivery of new features, integrations, and enhancements
• Oversee testing, deployment, and post-launch validation of Salesforce releases
• Ensure proper documentation, training, and change management for end users

• Maintain a strong understanding of Salesforce platform capabilities, data models, and best practices
• Ensure adherence to governance, security, and compliance standards
• Monitor performance metrics and user feedback to identify areas for improvement

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field
• Minimum of 3 years' experience as a Product Owner, Business Analyst, or similar role, ideally with Salesforce as a primary platform
• Proven track record leading cross-functional teams in an Agile/Scrum environment
• Strong understanding of CRM processes and the Salesforce ecosystem
• Excellent communication, stakeholder management, and prioritization skills
• Analytical and data-driven mindset

• 5 or more years' experience in a Salesforce-focused role
• Hands-on experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud
• Salesforce Administrator or Salesforce Platform App Builder certification
• Certified Scrum Product Owner (CSPO) or equivalent Agile certification
• Experience building agentic solutions within Salesforce or other platforms
• Comfortable balancing short-term deliverables with long-term platform vision

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Hybrid Roles:

You're Responsibilities include:

• Prepare reports and analysis of quarterly HCP expenditures for each Business Unit, including trending analysis and commentary to accompany the data.
• Monthly/ Quarterly analysis and reporting (where applicable) of HCP expenditures to meet certain external reporting requirements. This is includes analysis of data to ensure accuracy and completeness and assisting the team to prepare annual external submissions.
• Prepare reports and analyses to support external reporting requirements for US Federal Sunshine and applicable State Reports.
• Quarterly analysis of HCP T&E expenditures provided to Global Compliance organization Receive and research internal and external HCP inquiries – working with various key stakeholders to respond to HCP.
• Responsible for following monthly reporting calendar and ensuring assigned activities are completed timely and accurately, in line with HCP Service Level Agreements.
• Perform periodic audits of HCP expenditure data and remediate spend as needed.
• Work on process improvements, automation and enhancements.
• Preparation of reports and analyses for adhoc requests.

What We’re Looking For:

• Bachelor's degree in Finance, Accounting, Business Administration.
• English Level desired: B2+
• Experience: 1-2 years data analysis.
• Or an equivalent combination of education and experience.
• Desired knowledge: Data analysis, data visualization tools, intermediate to advanced Excel.

Hybrid Roles:

You're Responsibilities include:

• Responsible for ensuring timely and accurate processing of vendor invoices.
• Fulfill with the system of internal controls in the financial area, as well as adequate compliance with international SOX requirements.
• Creation and maintenance of DTPs/SOPs.
• Involvement in several projects simultaneously, including processes improvements, processes migrations, cross-training, systems testing.
• Any other department-related activity (low-medium complexity).
• Collaborate with global, cross-functional internal stakeholders such as Clinical, IT to resolve multiple issues which can be complex in nature.
• Other duties / ad hoc requests as assigned.

What We’re Looking For:

• Bachelor’s degree (Accounting, Business Administration, Economics or related field).
• English level: 80% or above.
• 1 year of relevant experience.
• SAP experience a plus.
• Strong communication skills.
• Other languages a plus.
• Experience in processing migrations is a plus.
• Ability to work independently.
• Must have customer relationship skills with strong service orientation.
• Experience working in a shared service environment is a plus.
• Holds self-accountability to performance metric culture building performance excellence.
• Strong integrity.
• Respect for others.
• Excellent organizational skills and ability to manage multiple tasks efficiently.
• Active interest in opportunities to improve the efficiency of work.
• Analytic thinking, high attention to details, teamwork
• Microsoft Office proficient knowledge: Excel (intermediate - advanced), Word, Power Point, Outlook, etc.

Costa Rica-Heredia

Your responsibilities include:

• Evaluates present programs through research, surveys, and analysis of trends and/or vendor management to evaluate competitive position as it relates to the company's strategy.
• Influence CoEs with process improvements and triaging of HR escalations.
• Advise, educate and coach Human Resources and management on HR Processes and and systems.
• Represent HR Operations and/or serve as project manager on specified initiatives.
• Review existing and proposed requirements for HR Processes and recommend appropriate course of action.
• Responds to and resolves a variety of escalated HR Operations issues.
• May be responsible for various HR administration and support.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• For those individuals that supervise others, the following statements are applicable:
• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

What we are Looking For:

• Bachelor's degree or above in Administration of Human Resources or related field
• 6-8 years of experience
• Desire Experience in the Medical Device Industry
• C1+ English Level
• Networking/ Relationship Building: in the role you will work with several stakeholders in different HR areas and will be critical to move towards solving problems.
• Analysis/Problem Solving: evaluate solutions through analysis of information available will be crucial to timely make decisions.
• Experience with HR Information Systems (HRIS) , preferably SAP SuccessFactors.
• Demonstrated experience leveraging an ATS , such as Eightfold, to optimize the hiring process and improve time-to-hire.
• Demonstrated ability to identify and automate manual HR tasks to improve efficiency.
• Please submit Resume English
• Abilty to prioritize.
• Experience in process documentation.

Costa Rica-Heredia

Your responsibilities include:

• Evaluates present programs through research, surveys, and analysis of trends and/or vendor management to evaluate competitive position as it relates to the company's strategy.
• Influence CoEs with process improvements and triaging of HR escalations.
• Advise, educate and coach Human Resources and management on HR Processes and and systems.
• Represent HR Operations and/or serve as project manager on specified initiatives.
• Review existing and proposed requirements for HR Processes and recommend appropriate course of action.
• Responds to and resolves a variety of escalated HR Operations issues.
• May be responsible for various HR administration and support.
• In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• For those individuals that supervise others, the following statements are applicable:
• Assures that appropriate resources (personnel, tools, etc.) are maintained in order to assure Quality System compliance and adherence to the BSC Quality Policy.
• Establishes and promotes a work environment that supports the Quality Policy and Quality System.

What we are Looking For:

• Bachelor's degree or above in Administration of Human Resources or related field
• 6-8 years of experience
• Desire Experience in the Medical Device Industry
• C1+ English Level
• Networking/ Relationship Building: in the role you will work with several stakeholders in different HR areas and will be critical to move towards solving problems.
• Analysis/Problem Solving: evaluate solutions through analysis of information available will be crucial to timely make decisions.
• Experience with HR Information Systems (HRIS) , preferably SAP SuccessFactors.
• Demonstrated experience leveraging an ATS , such as Eightfold, to optimize the hiring process and improve time-to-hire.
• Demonstrated ability to identify and automate manual HR tasks to improve efficiency.
• Please submit Resume English
• Abilty to prioritize.
• Experience in process documentation.

Costa Rica-Coyol

Hybrid Roles:

Your responsibilities include:

• May execute the following resposibilities:Identify Manufacturing process defects (scrap, nonconforming material, customer complaints) by dispositioning non-conforming material, assisting in identification of primary root causes and understanding corrective and preventative actions. May be responsible for working with process owner to bound product stops and document release criteria.
• Understanding of product quality plans, documents and systems by reviewing product specifications, quality specifications, and working with quality systems. May be responsible for learning risk analyses and FMEAs.
• Monitoring Systems by becoming familiar with systems applications and critical process steps; and through familiarization with methods used to reduce process variation.
• Becomes familiar with Product/Process improvement efforts by understanding current quality metric data and learning the various analysis methods used to enhance sustaining product design and new product development
• Learns Quality Tools & Training Materials by gaining knowledge of prevalent tools used and by reviewing & utilizing available training materials.
• Checks and provides support in the execution and investigation of CAPAs, NCEP, Failure Mode Investigations, etc.
• Evaluates new equipment and processes and participates in the transfer of new products.
• Get involve in various stages of equipment and processes validations: Run and / or review and / or approve reports I.Q 's, O.Q' s and P.Q 's as well as any other document relating to validation.
• Read and interpret technical drawings, procedures, and protocols
• Assure that all laboratory equipment is in compliance to perform the analysis activities (calibration, safety, cleanness).
• Document investigation findings in analysis report on GCS2
• Become a trainer for the Software related with complaints handling process (GCS2), as required.
• Work with Research and Development to efficiently qualify new components; assist suppliers in creating of statistical sampling plans, inspection methodology and quality procedures for new components
• Responsible for reviewing and developing process validation protocols and reports. Support other functional areas during the validation activities
• Provide supervision, leadership, and overall direction to the Quality Release team to ensure they are identifying issues, quarantining defective product, and efficiently moving product through the release process. Clarify priorities and remove roadblocks to maintain a high level of quality in accordance with ISO standards, cGMP's, Corporate and site level SOP's.

Minimum Required Qualifications

• Bachelor's degree in Chemical, Industrial, Electronic, Biotechnology, Electromechanical Engineering or Related Field
• 2+ years of experience as Quality Engineer
• English Level B2 (advanced)

Your responsibilities will include:

• Develop collection strategies for an account portfolio of high complexity assigned based on experience and ability of individual.
• Monitor collections and independently carry out assignments without direction. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items, and take the initiative to solve problems.
• Ensure all outstanding items within the assigned portfolio have been addressed, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while enhancing customer relationships.
• Support the Customer to Cash Management team by conducting deep dive analysis on portfolio, driving to resolution, and escalating potential risks and/or areas of concern.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status.
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Train & support less experienced peers and make recommendations that will aide them in cash collection processes.
• Participate in discussions and presentations to support internal department objectives.
• Achieve established KPI targets.

Required qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years of relevant experience in Collections.
• Intermediate or Advanced experience in MS Excel.
• Strong written and verbal communication skills.
• Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution.
• Drive and seek opportunities for continuous improvement and lead small projects.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics.

Preferred qualifications:

• Collections experience in the healthcare or medical device industries with knowledge of hospital systems.
• SAP, Service Cloud, BillTrust, or GetPaid experience.
• Experience working with Global organizations.
• Intermediate analytical skills and ability to identify root cause
• Process Improvement experience.
• Mentorship and/or training experience.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.