דרושים Senior Data Product Manager - Booking Ads ב-Booking ב-Netherlands, Amsterdam

When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.

• Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.

• Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.

• Learn forever. We are resilient, take time to reflect, and seek to learn – from colleagues, from the outside world and from our failures.

• Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.

• Do the right thing. We get the right results the right way. For each other, our communities and the world around us.

• Transform existing reporting and dashboard systems, streamlining and optimising them to deliver faster, clearer, and more actionable insights including supporting new experiments.
• Design, develop, and maintain comprehensive real-time dashboards and reports that track key Customer Service KPIs, ensuring data-driven decision-making at all levels.
• Apply advanced analytics techniques, including correlation and causation modeling, to accurately diagnose metric fluctuations and their impact on Customer Service operations.
• Support the CS operations and Service and Process design by unlocking trends, patterns, and root causes in operational data to proactively drive service improvements and efficiency gains.
• Deliver executive-level performance updates with actionable insights, influencing strategic decisions both within Customer Service and across the organisation.

• Design and implement VoC programs to capture feedback through multiple channels (surveys, social media, etc.) to identify pain points, and work with business leaders on opportunities for service enhancements.
• Analyse and present VoC insights to cross-functional teams and senior leadership, guiding improvements in CS operations and across the wider organisation
• Have extensive experience in Customer Insights tooling and technologies so that they can be integrated into the Customer Service environment

• Build the vision, set the strategy, and define the roadmap for data use and data engineering services within CS.
• Act as a strategic partner to senior leaders, providing data-driven insights and recommendations to support CS objectives.
• Work as part of cross-functional initiatives, workshops, and strategy sessions to translate insights into actionable strategies, focusing on customer-centric and operational improvements.

• Develop and execute a data strategy aligned with CS objectives, focusing on data quality, integrity, and security.
• Implement data governance policies within CS, standardizing data collection, storage, and usage while ensuring compliance with privacy and security standards.
• Innovate in leveraging data analytics to drive CS performance, efficiency, and growth, exploring advanced techniques (e.g., machine learning, NLP/NLG).

Machine learning/AI Partnership

• Partner closely with ML/AI and data science teams to define data requirements, validate model outputs, and integrate AI-driven insights into customer service strategies.
• Develop robust frameworks for measuring the performance, efficiency, and business impact of AI-powered solutions and automation within Customer Service.
• Identify and champion new opportunities for applying advanced analytical and machine learning/AI techniques to address customer service challenges and drive innovation.

• Lead and inspire a high-performing team of data analysts and data scientists through a period of significant transformation, redefining how data is leveraged to enhance the customer service experience.
• Shape and execute a visionary strategy for data and analytics in Customer Service, ensuring the team evolves in capabilities, tooling, and impact to drive long-term business outcomes.
• Attract, develop, and retain top-tier talent in data engineering and analytics, creating an environment that fosters innovation, excellence, and career growth within the analytics community.
• Establish best-in-class practices for analytics, modeling, and reporting, ensuring the team operates at the forefront of modern data science and engineering.
• Champion data-driven decision-making, embedding analytics deeper into customer experience strategy and influencing key business stakeholders at all levels.

• Communicate complex data insights in simple, actionable terms for stakeholders, advocating for data-driven decision-making.
• Influence and build relationships at all levels, from the Leadership Team to operational stakeholders within CS.

• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, Engineering, Economics, or a related field. MBA or other advanced degree is strongly preferred, especially with a major in a quantitative discipline
• Experience:Minimum of 10 years in data analytics, data science, or business intelligence, with substantial experience in senior leadership roles (at least 3-5 years). Background in large-scale customer service environments or similar operational domains is highly desirable.
• Proven ability to deliver data-empowered strategies, complex analytics programs, and impactful business change initiatives in global organizations. Experience in driving both transformational initiatives and business-as-usual (BAU) operational improvements, demonstrating agility to manage priorities in dynamic, high-volume settings.
• Technical Mastery:Deep expertise in advanced analytics, statistical modeling, and machine learning/AI concepts as applied to customer service and business optimizationProficiency with data analytic tools and programming languages (e.g., SQL, Python, R). Skilled in data visualization technologies such as Tableau and Power BI.Experience designing, implementing, or managing VoC (Voice of Customer) programs and integrating customer insight platforms (experience with Qualtrics or equivalent technologies considered a strong plus, but not mandatory).
• Data Strategy & Governance:Demonstrated ability to define, communicate, and execute robust data strategy and governance frameworks, including data quality, integrity, privacy, and compliance.Experience partnering with ML/AI teams to set data requirements, validate model outputs, and integrate AI insights into operational workflows at scale.
• Leadership & Team Development:Track record of inspiring, building, and developing high-performing teams of senior data analysts, scientists, and craft specialists. Proven ability to nurture environments that support innovation, continuous learning, and career growth.Experience in talent and performance management, collaborating with HR and craft leaders to embed career development frameworks, mentorship programmes, and effective review cycles.
• Customer Service Domain Knowledge:Extensive familiarity with customer service strategy, operations, and experience improvement through analytics and data-driven decision-making. Prior work in omni-channel, GenAI adoption, or AI-powered customer query routing is considered highly valuable.
• Stakeholder Management & Collaboration:Strong ability to partner with senior leadership, cross-functional partners, and external vendors. Proven effectiveness in influencing and inspiring teams at all organizational levels through clear, compelling data-driven narratives.Track record of managing 3rd party software/data relationships, negotiating with external partners, and ensuring that platforms/tools align to CS goals.
• Strategic Impact & Innovation:Exceptional analytical, problem-solving, and critical-thinking skills, with a record of leveraging data to deliver measurable business outcomes.
• Strategic mindset, staying ahead of industry trends in data analytics, customer service, and AI innovation, and translating these into competitive advantages for the CS organization.
• Craft Leadership & Community Impact:Demonstrated commitment to raising the analytics craft within and beyond Customer Service, through championing best practices, sharing knowledge, coaching/mentoring, and actively contributing to the evolution of analytics frameworks, methods, and tools.
• Communication & Influence:Strong communication and presentation skills, able to simplify complex technical insights for diverse audiences, deliver executive-level reporting, and foster an analytics-led decision culture.
• Agility & Change Management:Proven ability to adapt quickly, manage priorities in changing environments (both strategic and BAU focus), and drive continuous improvement through data

• Strategic Thinking & Analytical Rigor: Ability to define the roadmap for effective data use and provide impactful business insights for CS.
• Experience with Machine Learning/AI:Strong understanding of machine learning concepts and their application in real-world business problems, particularly in customer service contexts. Familiarity with ML model evaluation metrics (e.g., precision, recall, F1-score, accuracy) and their implications for business outcomes.
• Customer-Centricity & Service Focus: Commitment to enhancing customer service through data and insights.
• Leadership, Team Development & Craft Expertise: Drive a high-performance team culture while guiding the analytics craft within Customer Service.
• Communication & Influence: Ability to translate complex data insights into simple, actionable strategies for CS stakeholders.
• Collaboration & Partnership: Building connections across departments to ensure aligned, data-driven decision-making within CS.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Translate and communicate the vision of leadership to team members and build the Data Science and Analytics roadmaps for teams in your scope

• Manage the managers of a team of data scientists and a team of analysts

• Manage stakeholders in both product and technology teams

• Facilitate the prioritization of the workload of the teams and ensure high quality of output

• Drive implementation and deployment of complex projects across Trips Data, with a particular focus on BTL

• Align with centralised data science, Analytics and data quality efforts across

• Champion and deliver compliance within your remit working closely with Trips Data Governance

• Align with data infrastructure teams and analytics leaders across other business units to share knowledge and collaborate

• Coordinate metrics alignment within and beyond Trips, including Trips level aggregation and insights

• Ensure high quality experiments are being run, and strive for continuous rigor in experimentation

• Play an active role in the overall Data Leadership team

Qualifications & Skills:

• Proven experience as manager, plus experience managing managers and managing complex teams in a multidimensional environment

• Driven and results oriented personality

• Open to feedback and always looking for ways to improve own performance

• Exceptional analytical skills, with proven track record of applying analytics and data science skills to solving complex business problems

• Think strategically to identify areas where data science and analytics can make a significant impact on the business

• Able to understand details while keeping an eye on the bigger picture.

• Able to spot opportunities to drive business growth from their craft.

• Analytical and curious mindset

• Strong interpersonal skills

• Expertise and experience on data analysis.

• Expertise in data management, data visualization and quality.

• Strong communication skills to work with senior business leaders

• Demonstrated ability to build strong relationships with customer and partner teams

• Proven ability to manage multiple competing priorities simultaneously

• Demonstrated ability to hire, manage, and develop a team

Desirable Skills:

• Lives and breathes data and analytics

• Has a proven track record of leading analytical and data science organizations in large businesses

• Is a servant leader, an experienced mentor and passionate about people

• Has experience measuring, managing and driving behavioural change through the use of data and analytics in order to support stronger decision making

• Has a strong working knowledge of end to end data lifecycles and strategy

• Works well with Senior Stakeholders to understand what the business is trying to achieve and use data metrics and insights to accelerate, shape and measure

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Manchester

• Free breakfast and lunch

• 25 days’ paid holiday plus bank holidays (rising to 28 days after 3 years of service)

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• Great discounts on accommodation, car rentals and other group benefits

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (UK): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work.

As a Technical Account Manager in the Metasearch Commercial team, you will be responsible for the technical management, integration, and optimization of our partnerships with leading metasearch platforms such as Google, Tripadvisor, and Trivago.

1. Pricing Product Management

• Own the management of Booking.com’s pricing products on metasearch platforms.

• Lead the technical setup, launch, and rollout of pricing solutions across metasearch partners.

• Collaborate with internal Pricing teams to define and evolve our pricing strategy.

• Monitor, measure, and optimize the performance of pricing products to ensure advertising success.

• Influence product roadmap by providing feedback from partners and performance data

2. API Technical Support & Integrations

• Act as the primary contact for Feed & API-related partner queries.

• Manage, troubleshoot, and optimize API integrations that deliver rates and availability to metasearch sites.

• Serve as the bridge between metasearch partners, the metasearch Commercial team, and Booking.com’s technical teams.

3. Metasearch User Journey Management

• Ensure seamless user journeys from metasearch to Booking.com, minimizing drop-off and maximizing conversion.

• Ensure price and landing page accuracy for users arriving from metasearch platforms.

• Collaborate with experimentation teams to test new flows and features, improving customer experience and ROI.

The ideal candidate is:

• Detail-oriented & structured: Able to manage multiple concurrent API integrations and product rollouts with precision. Demonstrates strong attention to detail, structured thinking, and a disciplined approach to project management and prioritization.

• Commercially savvy & results-driven: Deep understanding of performance marketing KPIs (CTR, ROI, CPC) and the broader digital marketing ecosystem. Capable of linking technical initiatives directly to business outcomes, identifying opportunities to improve efficiency, and proactively mitigating risks that could impact performance.

• Stakeholder manager & communicator: Proven track record of managing complex relationships with global stakeholders across tech, product, and commercial teams. Skilled in expectation management and negotiation, especially during escalations. Able to influence and flex communication style depending on the audience, simplifying complex technical concepts for non-technical stakeholders.

• Technically proficient: Hands-on experience with APIs, data feeds, and troubleshooting integrations. Familiar with monitoring tools and basic SQL for issue diagnosis and performance analysis. Comfortable collaborating closely with developers and engineering teams to resolve issues quickly.

• Strategic & proactive: Not only reactive in solving issues but forward-looking in identifying risks, anticipating partner needs, and shaping product and process improvements that enhance both partner satisfaction and business results.

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

This position requires a proven problem-solving mindset, comfort with fast-paced, complex change, and the ability to coach both technical and non-technical users. The organization values those who bring architecture discipline, hands-on expertise across all major planning domains, and a passion for enabling others.

Solution Architecture and Model Oversight

• Architect, build, and maintain advanced, multi-dimensional Anaplan models covering all key FP&A processes, including revenue planning, opex, workforce planning, business case modeling, and target setting

• Own end-to-end governance and design consistency, applying best practices for scalability, security, memory optimization, and model performance

• Deploy advanced Anaplan features—HyperModel, Polaris, PlanIQ, Optimizer, Workflow, Reporting XL—and lead adoption in alignment with Booking.com’s connected planning roadmap

• Directly manage complex integrations with platforms such as Snowflake, OneStream, and BI/reporting tools (Tableau, MicroStrategy), with a focus on automation and data integrity

Business Partnership & Leadership

• Act as a primary subject matter expert and advisor to Finance, Data, and FP&A Systems teams

• Engage directly with senior business stakeholders to translate complex business requirements into robust, scalable model architecture and solutions

• Lead requirements-gathering workshops, define and prioritize user stories and enhancement backlogs for cross-functional improvement

• Provide solution design reviews and champion model documentation, versioning, and explainability according to internal governance standards

Coaching, Enablement & Knowledge Transfer

• Mentor and coach less experienced model builders, FP&A analysts, and business users, building internal Anaplan capability across the organization

• Drive self-service enablement for super users and planners (~25+ super users, 130+ planners, 150+ business case users), ensuring adoption and continued skill growth

• Facilitate internal knowledge-sharing sessions and best practice forums within Booking.com and across Booking Holdings entities as relevant

Continuous Improvement & Innovation

• Stay ahead of new Anaplan releases, features, industry trends, and system innovations (including AI/ML enhancements and Anaplan Data Orchestrator integrations)

• Conduct system performance reviews, design assessments, and benchmarking; lead or participate in strategic initiatives such as model rebuilds and organization-wide planning transformations

• Champion architectural and process standardization and federated model ownership

• Bachelor’s degree in Computer Science, Information Technology, Business, Finance, or a related field
• Minimum 6+ years’ hands-on experience with Anaplan in increasingly senior/model architect roles, including direct responsibility for end-to-end build, deployment, and continuous improvement in production environments
• Anaplan Solution Architect certification, demonstrating advanced, officially recognized expertise in model design and governance
• Comprehensive experience across all key FP&A capability areas, including revenue planning, workforce planning, opex/capex planning, target setting, scenario/what-if analysis, and variance analysis
• Deep knowledge of multi-dimensional modeling, advanced calculation logic, data structures, workspace/memory management, security, and advanced integration design
• Proven expertise in automating/optimizing data flows between Anaplan and enterprise data/reporting sources (Snowflake, OneStream, Tableau, PowerBI, MicroStrategy, etc.)
• Experience leading requirements gathering, translating business needs to scalable technical specifications, and delivering executive-level stakeholder workshops
• Demonstrated strength in complex problem-solving, solution design, and the ability to deliver in high-velocity, dynamic business environments
• Strong communication skills, with a track record of providing clear documentation and training/enablement for non-technical users
• Significant experience coaching and mentoring model builders and/or business end users—leading enablement initiatives, onboarding, or internal training programs (desirable)
• Advanced degree (e.g., Master's) or additional professional certifications in relevant areas (Finance, Technology, Data Science, etc.) (desirable)
• Experience in TMT (Technology, Media, Telecom) sectors, global e-commerce, high-growth tech, or complex consultancy environments (desirable)
• Exposure to or responsibility for large-scale planning tool transformations, FP&A system migrations, or complex integration projects (desirable)
• Experience with artificial intelligence and machine learning in a planning context—especially hands-on with Anaplan PlanIQ for advanced forecasting, predictive analytics, or AI-driven model optimization—is a huge plus (desirable)
• Hands-on experience with OneStream (for consolidation, advanced planning, or solution integration) is a considerable plus (desirable)

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

You’ll work closely with colleagues across data, commercial, and finance—bringing together technical insight and commercial thinking in a fast-paced, collaborative environment. It’s an opportunity to apply your insurance background in a new context, with real influence and meaningful outcomes.

Role Description:

We're looking for an experienced Insurance Actuarial Risk Manager who will lead the design and oversight of risk costing, monitoring, stress testing, and risk transfer for all protection products globally. To act as the accountable owner for core loss-ratio KPIs and the interface with senior stakeholders, brokers, and governance forums

Key Job Responsibilities and Duties:

Risk Costing & Modelling

• Lead development of risk costing methods for protection products (e.g. CFAR, Property Damage, etc)

• Own assumptions, costing logic, and governance for limits and adjustments

• Validate ML (machine learning) outputs with interpretable frequency × severity frameworks

• Supervise associate model validation and documentation

Monitoring & Stress Testing

• Define and oversee monitoring suite (loss triangles, CAT exposure dashboards)

• Own stress test design and escalation thresholds

• Lead reporting to risk governance forums

• Present findings with recommendations

Reinsurance & Capital Strategy

• Design retention strategy, advises on stop-loss/captive needs

• Lead engagement with brokers, reinsurers, and finance

• Write risk transfer committee papers and capital implications justifications

Governance & Process

• Drive model governance, assumptions documentation, version control

• Lead internal audit prep and methodology reviews

• Co-chair exposure/financial risk governance meetings

Stakeholder Engagement

• Partner with Commercial, Finance, and Data Science to align on cost and exposure

• Represent risk in cross-functional forums and leadership updates

• Translate technical findings into actionable product guidance

Leadership & Development

• Designs and leads a small, high-impact risk function focused on protection products

• Manage, mentor, and develop junior team members, setting clear goals and delivering structured feedback

• Shape team operating model, ways of working, and hiring profiles to support growth and scalability

• Champion a proactive, scalable risk culture across cross-functional stakeholders

Qualifications & Skills:

Technical Skills

• Strong command of GLMs, credibility theory, and scenario modelling

• Comfortable interrogating black-box ML outputs and combining with actuarial logic

• Solid SQL and Excel skills; experience translating models into frameworks

Risk Transfer Exposure

• Experience in reinsurance or captive structuring

• Able to lead broker/partner negotiations and evaluate cost-benefit trade-offs

Process & Governance

• Passion for documentation, transparency and auditability

• Owns model version control, governance process, and risk audit readiness

Cross-Market Exposure

• Experience operating across jurisdictions and adapting to different market practices

• Confident navigating multi-stakeholder settings

Communication & Influence

• Able to explain technical assumptions and outcomes to executive and non-technical stakeholders

• Proven track record working cross-functionally in commercial settings

Ownership & Impact

• Operates independently, sets strategic direction, accountable for outcomes

• Confident in building and defending business cases

Mindset & Behaviours

• Self-starter, entrepreneurial and proactive

• Risk minded with strong business judgement and commercial understanding

• Thrives in fast-paced, ambiguous environments

Education & Knowledge

• Bachelor's degree

• Fully qualified actuary (FIA, ASA/ACAS, or equivalent)

• CFA/FRM with strong quantitative focus also considered

• 10-15+ years in insurance pricing, reserving or portfolio analytics

• Exposure to travel, P&C, warranty or affinity lines

Booking.com’s total rewards philosophy is not only about compensation but also about benefits. Our rewards are aimed at making it easier for you to experience all that life has to offer — all the messy, beautiful, and joyful bits — on your terms. So you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• A great, brand new office to in the heart of Amsterdam

• 29 days’ paid holiday plus bank holidays

• On-site meals, coffee, and snacks, including healthy and vegan options

• Health & well-being benefits such as mental health support, access to health insurance, etc.

• Employer contribution pension

• Industry-leading parental leave and adoption leave

• From day one of your employment with us, we offer 22 weeks’ fully paid leave for all new parents, regardless of gender or the way you become a parent

• Great discounts on accommodation, car rentals and other group benefits

• Carer’s leave. 10 days’ fully paid leave per year for colleagues who are caring for ill family members.

• Hybrid Working (NL): We believe in office attendance at least 40% of your time whilst empowering you with the flexibility to plan where to do your best work

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

The Booking Holdings’ Global Internal Audit function reports directly to the chair of the Audit Committee. The main goal of the team is to provide independent insights, advice and assurance on business risks and controls to senior management, and to drive change with regards to Governance, Risk Management and Internal Controls. The following key companies are part of Booking Holdings:

• Booking.com - the world’s leading brand for booking online accommodation reservations, based on room nights booked.

• KAYAK - a leading online meta-search service allowing consumers to easily search and compare travel itineraries and prices, including airline tickets, accommodation and rental car reservation information, from hundreds of travel websites at once.

• Priceline - a leading hotel, rental car, airline ticket and vacation package online reservation service in North America.

• Agoda - a leading online accommodation reservation service catering primarily to consumers in the Asia-Pacific region.

• OpenTable - a leading online provider of restaurant reservation and information services to consumers and restaurant reservation management and customer acquisition services to restaurants.

Therole is part of

Responsibilities:

• Lead the delivery and ensure quality of internal audits and reviews through the entire process - prepare, scope, plan, manage and execute - at Booking.com and other Booking Holdings companies.

• Manage relationships and drive alignment with key stakeholders including senior management, Risk & Compliance and external advisors.

• Preparing formal written reports and presentations for senior management and the Audit Committee.

• Contribute to the annual audit plan and the Global Internal Audit Strategy and operating procedures.

• Directly manage a team of audit professionals, incl.recruitment, coaching and performance management.

• Identify and champion opportunities for data analytics, automation and AI usage to enhance audit results and drive execution efficiency.

• Act as an ambassador for the Global Internal Audit (GIA) function and key contact person for business areas.

• Add value by identifying and driving opportunities to improve and drive positive change in governance, risk management and internal controls.

• Deliver continuous improvement of audit methodology and practices through the adherence of documented procedures and standards ensuring consistency of working practice and quality of audit team.

• Maximum of 20% travel requirement globally based on the audit plan and engagement requirements.

• Career paths for this role include growth into leadership roles within Internal Audit, or attractive lateral opportunities across the company in areas such as Technology, Risk Management, Data and AI, etc.

• Professional development opportunities offered through certifications, memberships in industry organisations (ISACA, IIA, ISC2), attendance at relevant conferences, and other continuing education.

Experience and Qualifications:

• Excellent knowledge of auditing IT systems and controls, including Cloud, in large scale, fast-moving environments

• 10+ years of relevant experience working in a Big 4 and / or Internal Audit function at a listed company, preferably technology or e-commerce.

• A minimum of Bachelor’s (post-secondary degree) preferably in Technology or Computer Science.

• CISA/CIA/CISSP/CRISC or equivalent designation highly desirable.

• Good understanding of IT Control and Security Frameworks, such as COBIT; ISO 27001 and NIST CSF / SP 800-53.

• Experience on data privacy/data protection as well as GDPR requirements and how to audit them is a plus.

• Thorough understanding of the standards of the Institute of Internal Auditors (IIA) and ability to fully comply with these standards.

• Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.

• Excellent audit report writing and oral communication skills (proficiency in English).

• Experience with data analytics and audit automation is a plus.

Skills, Knowledge and Abilities:

• Culture fit - The company is energetic, fast-paced and always evolving. This person brings the same energy and enthusiasm to work and has a hands-on, let's get the job done attitude.

• Self-starter – Manage the activities and come up with new ideas with minimum guidance. Able to work independently and own the end to end audit process.

• Commercial Awareness - Eagerness to understand the business.

• Results Oriented – Meets deadlines on assignments, juggles multiple projects.

• Data driven – Is able to make decisions and identify risks through the analysis of data.

• Stakeholder Management – Is able to work with all levels of individuals up to and including executive management.

• Building relationships - Able to establish a relationship of trust and collaboration with colleagues while presenting a sense of shared mission.

• Able to think strategically, but also able to deliver/execute.

• Able to motivate, develop and effectively manage a team.

• Hands on, result oriented team player with strong analytical skills.

• Ethical, fair and objective, showing the highest level of professionalism and confidentiality.

Our contribution to the bigger picture

We’re here to provide assurance through objective analysis, insights and advice on the key risks that you and the company face. Being at the forefront of an industry and constantly reinventing yourself requires taking a certain amount of risk. We’re here to make sure you can move at full speed, being reassured that safety nets are in place.

Partner for success

We are not only here to identify risks and to point out what could go wrong. We invest in our understanding of the business and in our relationship with you. We partner with you to help you and the company become more successful. To achieve our goals, we require full transparency. In return, we offer exactly the same. That means that when working with us, you will know what to expect during every step of the way. Also, we’re objective by design. So, no agendas to push other than achieving the company’s longer term goals in a sustainable manner.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Leadership:

• Think strategically and identify areas where data science can make a significant impact on the supporting department (scope)

• Build a strong team within your area, by coaching and developing Team Leaders and Individual Contributors;

• Be able to prioritize work depending on business needs and keeping stakeholders aligned at all times

• Translate data science insights vision and strategy into execution keeping in mind the needs and specificities of the team and the scope

Commercial Awareness:

• Play an instrumental role in evolving and designing new applications of data science to business problems

• Take ownership and understand goals and objectives of supporting business partners, translating them into DSI requirements/framework

Craft:

• Bring vision and strategy to improve efficiency in the way data science teams work

• Drive implementation and deployment of complex projects within the scope. Work closely with the other managers to ensure teams are always working towards what's most important for the customers and to help the department achieve its goals.

• Work closely with team members to ensure data quality, provide technical and tactical support, remove roadblocks and provide active support

• Have expertise in data visualization and storytelling, be capable of driving actions from stakeholders

• Data management (engineering, flows...) Responsible for technical implementation and maintenance of data processing services and storage systems in line with the Data Governance Framework; Responsible for data management related Data Governance processes as defined in the Data Governance Framework (E.g. monitoring of data quality, management of data lineage, and maintenance of logical data model).

Communication:

• Capable of articulating complex concepts in simple terms to senior stakeholders

• Advocate of data science with their main stakeholder(s)

• Work closely with other internal entities to ensure their teams are always working towards what's most important for customers and to achieve high business impact

• Ensure clear and effective communication to their stakeholders: proactively keeps all stakeholders informed of what's happening, upcoming changes, projects, issues, etc.

Communication Stakeholder

• Team members

• Business Area stakeholders

• Manager Analytics / Manager DSI

• Sr/Principal Data Scientists

• Track/Business Area product or tech

Qualifications & Skills:

• Master degree, PhD or equivalent experience in a quantitative field (e.g., Statistics, Mathematics, Econometrics, Computer Science, Physics, Engineering, Bioinformatics, or similar)

• 6+ years of equivalent experience (with Master Degree) or 3+ years (with PhD)

• 1+ year management or equivalent experience (desired)

• Expert in solving real problems using data mining techniques and with statistical rigor

• Ability to coach and mentor team members on the best tools and techniques to tackle their challenges, or guide them to experts in the area

• Ability to build a strong team within their area, designing and iterating team processes, and maintaining a healthy, collaborative and open culture

• Expert in stakeholder management (senior stakeholders)

• Expert technical skills regarding data analysis, statistics, machine learning and programming. Strong working knowledge of Hadoop, Spark, SQL, Python and/or R.

• Strong experimentation skills including:

  • Experimental designs

  • Casual inference

  • Randomization techniques

• Excellent communication skills

• Expert in translating business problems into data problems

• Expert data visualization skills

• Expert in storytelling with data

• Expert in statistics and experimentation

• Strong knowledge of data management (engineering, data pipelines, workflows)

• Expert knowledge of the possibilities and limitations of different types of data analysis and/or data science modelling

Benefits & Perks:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Application and CV Review

• Recruitment Phone Screen

• Business Interview 1

• Business Interview 2

• FIT Interview

• Hiring Decision

Let’s go places together:

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.