About the role
The Senior Business Operations Associate acts as a support for all the quarterly & yearly planning activities, as well as the execution of the planned activities after budget submission, especially tracking the progress between departments following the annual “handshakes”.
You must be able to thrive and succeed in a highly dynamic entrepreneurial environment. This means working with high-level programs and initiatives, but to also roll up your sleeves, dig in and help lead change on a day-to-day basis.
Key Responsibilities and DutiesCreate value by ensuring clients objectives and roadmaps are aligned with FinTech BU’s objectives and roadmaps
Collaborate within the FinTech department and beyond to translate client feedback and needs into recommendations towards GPMs for our product roadmap to optimize our payment solution
Leverage payment industry knowledge and expertise to expand the clients utilization of innovation around payments
Proactively upselling FinTech BU’s value proposition to clients so that they can maximize their business potential
Perform and report on Client performance analyses to track feature adoption and recommend strategies to improve adoption/metrics when needed.
Demonstrate advanced insights and understanding of clients/FinTech business and challenge appropriately the way a client views both their business and processes (in relation to FinTech
Experienced professional with 5-8 years in similar positions managing clients in a Payments/FinTech organization
You are an opportunity magnet that can identify up-selling opportunities for additional payment services.You are willing to obtain feedback from clients regarding potential product enhancements and new service opportunities
You demonstrate an interest in in-depth research of your client, and identify key aspects of their business
You have the ability to understand clients business opportunities and ability to upsell them the payment product capability to unlock those opportunities
You’re fluent in persuasion and always strive to achieve and surpass set objectives
You have experience of working with different kinds of stakeholders like product, tech, legal, compliance, finance etc
You have strong organizational skills and experience in tracking and reporting the progress of key projects with stakeholders and leadership of the organization
Strong verbal and written communication with crisp and business-oriented language; ability to tailor the language to a variety of audiences
Service excellence and customer driven mindset
Excellent problem solving, interpersonal skills
Effective presentations delivery
Experience working with Jira and related plugins
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
