דרושים Team Leader ב-Bank Of America ב-India, Gandhinagar

Process Overview

The Process Management CoE GBS team functions as a Center of Excellence to provide strategic and innovative advantage to Bank of America through Process Design, Data Insights and Process Excellence, Process Automation Work-streams.

Responsibilities

• Conducting data analysis, validation, and mapping of OpEx ideas in GRM
• Creating a detailed report of data analysis, validation, and mapping of GRM Initiatives/tech strategy
• Making abstract data easily understandable.
• Evaluating and enhancing existing systems.
• Collaborating with multiple teams to enable seamless integration with new systems.
• Creating database queries to assess the effects of different systems.
• Maintaining complex Tableau reports for scalability, extensibility, improved performance, manageability, and reuse.
• Providing insights about improving or automating processes and adding value to the team.

Requirements

Graduate (Preferably BCom Graduate)

Experience Range

2-6 Years

Foundational skills*

• In-depth knowledge of Microsoft Excel, including pivot tables and macros.
• Strong MS Power Point Skills
• Experience in developing, managing, and maintaining Tableau-based dashboards.
• Working knowledge of SQL, normalization, and rational databases.
• Experience with using query and reporting analysis tools.
• Understanding of advanced statistical functions and calculations.
• Ability to interpret dashboard structure.
• Strong communication and collaboration skills.
• Project management skills.
• Strong Written and Oral Communication
• Ability to follow up with issues and summarize discussions.
• Ability to communicate clearly, effectively, and work well with people at all levels.
• Ability to manage multiple projects and direct the effort of others.

Desired skills

• Speaking / presentation skills in a professional setting
• Ability to communicate clearly and effectively, and influence others.
• Ability to produce high quality technical documentation.

Work Timings

11:30 am - 08:30 pm IST

GGM / GIFT

Process Overview*

Wholesale Lockbox involves Supplemental /Check Keying which is data entry of information from images of checks and associated documents. Process receives images of invoices, corresponding checks & other account receivables documents from wholesale client remitters. This data is extracted and scanned in 7 wholesale lockbox sites and the data made available to GBS is restricted to those accounts that have been coded "remote-eligible". GBS Associates access dedicated VICOR workstations to key this information according to Standard Operating Procedure OR client special instructions

Job Description*

• Process transactions as per SOP & Customer Instructions
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure to meet the metrics laid down by the process
• Identify potential areas for process improvements & highlight the same to the TL/AM
• Ensure adherence to established attendance schedules

Responsibilities*

• Process transactions as per SOP & Customer Instructions
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure to meet the metrics laid down by the process
• Identify potential areas for process improvements & highlight the same to the TL/AM
• Ensure adherence to established attendance schedules

Requirements*

• Education* Graduation of any stream

Experience Range* :-0-3 Years

Typing skills with 40 wpm with 95% accuracy

Work Timings*

Rotational Shifts & Rotational Weekly offs

Job Description*

• Responsible for the review and update the client’s information in the client’s profile on brokerage accounts.
• Update “Trusted Contact Person” information requested by the client.
• Responsible to interact with LOB and Branch Offices via email.
• Provide a high level of quality service, support, and responsiveness to clients of Merrill Lynch, internal clients, and communicate effectively with branch & LOB.
• Prepare Deceased Customer reports for different stakeholder

Responsibilities*

• Responsible to meet SLA and take ownership to complete the task.
• Interact with LOB and Branch Offices via email.
• Keep focus on accuracy and deliver error free work

Requirements*

• Change orientated – can identify workflow/systems inefficiencies and come up with new ideas for improvement
• Creative and analytical approach to problem solving
• Strong communication and interpersonal skills and ability to change communication style based on the audience
• Strong knowledge in MS Office products including MS Excel, PowerPoint
• Attention to details and drive for accuracy
• Ability to work well under pressure
• Basic knowledge of six sigma and MIS
• Strong operational know how and understanding of end to end process delivery
• Strong on customer centricity and approach to improve processes and better customer experience.
• Flexible in shift timings as we follow evening shifts only

Minimum Graduate, commerce stream preferred

Experience Range*

2-4 Years

Foundational skills*

• Good communication, verbal/written both and listening skills. Basic understanding about Wealth Management and Investment Products, Banking operations & finance, strong analytical skills with great attention to details to perform the document review and reconciliations, Organized and able to multi-task in a fast-paced environment

Desired skills*

• Highly motivated able to work independently, Excellent interpersonal skills, positive attitude, team-player, Willingness to learn and adapt to changes.

Work Timings*

Shifts:
11:30 to 20:30 (subject to change as per business requirement)

Fixed Saturday and Sunday Off

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interactingwith onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query
• MIS Reporting & Data Analysis using Microsoft Office tools
• Knowledge management and training delivery as per business requirement
• Manage client escalations
• Provide subject matter expertise on process & operational queries driven by multiple years of experience

*

U.S. Registration and Licensing Securities Onboarding team is responsible for facilitating the onboarding / registration process for U.S. associates through FINRA. A U4 application is the form used by FINRA to register individuals with self-regulatory organizations (SROs) and jurisdictions.

*

• Review Registration request via R and L request site and systematically assign to R and L
• Review data collection and review for missing or expired processes
• Send manual emails to disclosure team

*

• Responsible to meet SLA and take ownership to complete the task.
• Interact with LOB and Branch Offices via email.
• Keep focus on accuracy and deliver error free work

*

• Education * Any Graduate
• Certifications If Any NA
• Experience Range* 18 to 48 Months
• Foundational skills * 1. Experienced individual with good logical reasoning skills
  2.Strong written & analytical skills with great attention to details
  3.Communication skills - verbal
  4. Email interpretation
  5. Excellent interpersonal skills, positive attitude, team-player
  6.Willingness to learn and adapt to changes.
• 7. Knowledge of Wealth Management and Investment Products, Work under pressure

*NA

*
11:30 to 22:30 Window (subject to change as per business requirement)

Fixed Saturday and Sunday Off

*

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interactingwith onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query

Education

• Any Commerce / Finance Graduate

Professional Experience

• 0-1 Year

Foundational skills*

• Fundamental understanding of Treasury Services
• Strong Analytical and Problem-solving skills
• Have strong communications skills – both verbal and written
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Have strong organization skills –ability to switch between tasks and to prioritize work effectively
• Willingness to learn and adapt to business needs
• Must have an eye for detail

Desired skills*

• Must be collaborative / curious / driven / continuous learner
• Ability to multitask and adapt to change
• Self-motivated and results orientated
• To be flexible to work in rotational shifts

Work Timings*

• 8.30 PM to 5.30 AM IST (Changes as per US day light saving requirement)

Job Location*

• GIFT City