דרושים Sales Revenue Operations Senior Manager ב-Armis ב-ארהב

Clearance Requirement:Active DoD TS/SCI Clearance - With CI or Lifestyle Poly

Armis is seeking a Senior Sales Engineer (SE) – Intelligence Community (IC)/DoD with an active Top Secret clearance and current CI or Lifestyle Polygraph. This customer-facing role requires 6-8+ years of IC-focused experience in networking and cybersecurity sales engineering experience. The position requires hands-on technical competency to support: installation, configuration, troubleshooting, and documentation of the pre-sales cycle. Candidates must be DC metro-based and comfortable with frequent travel.

What You'll Do

Work closely with Account Executives, prospects, and customers to:

• Deliver virtual and in-person technical demonstrations of Armis solutions
• Deploy, configure, and manage proof-of-value (POV) installations that showcase Armis capabilities that align to customer pain points and use cases
• Troubleshoot complex network environments, integrating APIs and third-party products, and ensure successful technical outcomes to the opportunity
• Lead technical training sessions on Armis solutions
• Design and deliver organized technical project plans that manage customer and Armis deliverables, requirements, and expectations for PoV engagements
• Support marketing initiatives, conferences, and speaking engagements as a technical subject matter expert
• Address prospect and customer needs with clear and effective verbal and written communication, including formal technical responses to queries and RFPs
• Travel frequently across the DC metro area and to federal sites as required (up to 40%)

Education & Clearance:

• BS in Computer Science, Engineering, Cybersecurity, or related discipline (or equivalent experience/certifications)
• Active TS/SCI Clearance Required (with ability to obtain Lifestyle polygraph)

Technical Skills:

• Proven experience selling and engineering cybersecurity solutions (SaaS and on-premises) into DoD and IC environments
• Strong understanding of networking fundamentals: routing, switching, VLANs, subnets, ports and protocols, and port configuration
• Hands-on expertise with RHEL and Linux administration, containers, bare-metal builds, and system integration
• Proficiency with REST APIs, scripting, and automation (Python preferred; Bash or PowerShell acceptable)
• Familiarity with ATO/IATT
• Working knowledge of cybersecurity frameworks such as: NIST 800-82, RMF, DISA STIGs, etc.
• OT/ICS experience considered a strong plus
• Familiarity with Application Security and CI/CD pipelines
• Familiarity with Security Operations Center activities to include Threat Hunting and adversary tactics techniques and procedures
• Vulnerability management expertise including ACAS, Tenable/Nessus, CVEs, patch management, and CISA KEV catalog

The salary range guidance for this position is: $160,000-$210,000

Hybrid ( 3 days per week)

• Lead and mentor a team of Customer Success Associates focused on tech touch and digital engagement.
  • Establish clear goals, metrics, and accountability for the team.
  • Foster a culture of customer-first engagement and continuous improvement.
  • Design and optimize digital-led customer journeys across lifecycle stages (onboarding, adoption, renewal).
  • Develop automated touchpoints, playbooks, and campaigns to increase product adoption and retention.
  • Partner with Marketing and Operations to deliver personalized at-scale programs (email campaigns, webinars, in-app guidance).
  • Monitor and analyze customer health scores, product usage, and adoption trends.
  • Use data to segment customers, prioritize engagement strategies, and refine playbooks.
  • Ensure escalations are handled efficiently, with clear processes and ownership.
  • Work closely with Sales, Product, and Support to align customer feedback with company initiatives.
  • Collaborate with Operations to improve tooling and reporting capabilities.
  • Provide insights to leadership on customer trends, risks, and opportunities.

• 5+ years in Customer Success, Account Management, or related role; 2+ years in a leadership or team lead capacity.
  • Experience with tech touch / digital-led success models in SaaS.
  • Strong knowledge of customer health scoring, segmentation, and lifecycle management.
  • Proficiency in CS platforms (e.g., Gainsight, Salesforce, HubSpot).
  • Excellent communication, coaching, and project management skills.
  • Executive presence and strong interpersonal skills
  • Data-driven mindset with proven ability to scale impact through automation.
  • Ability to thrive in ambiguity and prioritize in fast-paced environments.
  • Proven experience working in highly variable environments or across multiple business units.

• Experience with cybersecurity, technology risk, or information security.
• Generalized knowledge across technical security domains, including: Application Security, Vulnerability Management, Cloud Security, Security Monitoring/Detection, and Endpoint management.

• Improved Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) in tech touch segment.
  • Increased product adoption and usage across digital-led accounts.
  • Measurable efficiency gains in customer engagement at scale.
  • Strong employee engagement and development within the team.

As Team Lead, you’ll balancewith. You’ll manage your own portfolio of strategic accounts while guiding a talented CS team to deliver outstanding customer outcomes. From mentoring and coaching to solving complex technical challenges, you’ll be at the heart of driving adoption, satisfaction, and long-term success.

• Lead & Mentor : Coach, develop, and inspire a high-performing CS team.
• Technical Expertise : Provide escalation support, solve complex issues, and guide best practices for deploying and configuring the Armis platform.
• Customer Impact : Manage your own book of business, building strong relationships, driving adoption, and aligning Armis capabilities to customer goals.
• Collaboration : Partner across Product, Engineering, Sales, and Support to represent customer needs and deliver value.
• Operational Excellence : Monitor team performance, streamline processes, and ensure smooth day-to-day execution.
• Strategic Insight : Report on customer health, risks, and opportunities to leadership—helping shape both team and company success.

• 6+ years in Customer Success, Solutions Engineering, or a similar technical post-sales role.
• 2+ years leading or mentoring technical teams.
• Strong background in networking, systems integration, or cybersecurity.
• Excellent communicator who can simplify complex technical concepts.
• Proven ability to drive adoption, solve problems, and manage stakeholders at all levels.
• Fluent in English (additional European languages a plus).
• Willingness to travel regionally (up to 25%).
• Must be fluent in English

Bonus Points For:

• Hands-on deployment or professional services experience.
• Industry certifications (CISSP, Security+, CEH).
• Knowledge of IoT, OT, or healthcare environments.
• Familiarity with Linux, SIEM, SOAR, or endpoint security.

Hybrid ( 3 days per week)

• Lead and mentor a team of Customer Success Associates focused on tech touch and digital engagement.
  • Establish clear goals, metrics, and accountability for the team.
  • Foster a culture of customer-first engagement and continuous improvement.
  • Design and optimize digital-led customer journeys across lifecycle stages (onboarding, adoption, renewal).
  • Develop automated touchpoints, playbooks, and campaigns to increase product adoption and retention.
  • Partner with Marketing and Operations to deliver personalized at-scale programs (email campaigns, webinars, in-app guidance).
  • Monitor and analyze customer health scores, product usage, and adoption trends.
  • Use data to segment customers, prioritize engagement strategies, and refine playbooks.
  • Ensure escalations are handled efficiently, with clear processes and ownership.
  • Work closely with Sales, Product, and Support to align customer feedback with company initiatives.
  • Collaborate with Operations to improve tooling and reporting capabilities.
  • Provide insights to leadership on customer trends, risks, and opportunities.

• 5+ years in Customer Success, Account Management, or related role; 2+ years in a leadership or team lead capacity.
  • Experience with tech touch / digital-led success models in SaaS.
  • Strong knowledge of customer health scoring, segmentation, and lifecycle management.
  • Proficiency in CS platforms (e.g., Gainsight, Salesforce, HubSpot).
  • Excellent communication, coaching, and project management skills.
  • Executive presence and strong interpersonal skills
  • Data-driven mindset with proven ability to scale impact through automation.
  • Ability to thrive in ambiguity and prioritize in fast-paced environments.
  • Proven experience working in highly variable environments or across multiple business units.

• Experience with cybersecurity, technology risk, or information security.
• Generalized knowledge across technical security domains, including: Application Security, Vulnerability Management, Cloud Security, Security Monitoring/Detection, and Endpoint management.

• Improved Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) in tech touch segment.
  • Increased product adoption and usage across digital-led accounts.
  • Measurable efficiency gains in customer engagement at scale.
  • Strong employee engagement and development within the team.

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.

• Understand customer use cases and provide recommendations to improve security posture and platform utilization.

• Build and maintain trusted relationships with technical stakeholders and decision-makers.

• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.

• Ensure deployment and configuration align with key business use cases and are delivered on schedule.

• Stay current on third-party integrations and how they interact with Armis within customer environments.

• Serve as a subject matter expert in your area of technical proficiency.

• Partner with Product, Engineering, Support, and Sales teams to drive account success.

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).

• 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.

• 5+ years experience in network engineering, architecture, support, or design.

• 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.

• Strong communication and presentation skills across technical and executive audiences.

• 3+ years experience in IT, security, healthcare tech, or similar environments.

• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Knowledge of healthcare/ICT devices, manufacturers, or applications.

• Experience securing IT, IoT, or healthcare systems.

• Familiarity with scripting languages (Python preferred).

• Ability to travel up to 20–25% per quarter.

Salary range guidance for this position is: $139,000 - $188,000

l status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the United States.

What you'll do...

Work closely with our prospects to:

• Provide virtual and in-person technical demonstrations
• Deploy proof-of-value installations
• Lead technical training sessions based on POV findings
• Support marketing activities, conferences, speaking engagements
• Consistently and cogently address our prospects needs through astute verbal and written communication skills
• Thrive in a team-oriented culture through delivering a significant individual contribution while collaborating with and strengthening teammates
• Think critically, spanning the sales process through customer support, troubleshooting, and developing new use cases for internal and external consumption.
• Develop prospect facing documentation
• Expected to travel up to 40% of the time on average (can vary by region)

What we expect…

• BS degrees in computer science, MIS, or equivalent experience required
• 5+ years experience in technical positions required (SE, Pre-Sales Engineer, Solutions Architect) ideally for a Cyber Security vendor
• 5+ years experience in U.S. Federal pre-sales
• 5+ years of experience in customer-facing or customer support positions
• Solid understanding of networking concepts and technologies
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• Experience closing complex cyber security SaaS solutions with Enterprise Customers and supporting Sales AE's / RSM's.
• Knowledge in one or more of the following:
  • IoT, OT, IoMT
  • Wireless technologies (WLCs, Meraki, Aruba, etc.)
  • Linux Operating Systems
  • Virtualized environments
  • Network knowledge
  • Utility Scripting (Python preferred)