דרושים Customer Engagement Intern ב-Appsflyer ב-Argentina, Buenos Aires

What you’ll do:

• Provide support to customers on all levels with business and product needs
• Learn, understand & assess customer needs to identify upsell opportunities
• Teach clients how to get started with AppsFlyer's products
• Educate customers with marketing materials and product documentation
• Provide customers feedback to internal teams
• Introduce product new features

What you have:

• Business proficiency in Spanish - written and verbal
• Business proficiency in English - written and verbal
• Excellent multitasking skills, prioritization and time management skills
• Excellent communication and collaboration skills

Bonus Points

• Being recommended by an AppsFlyer team member!

Oren Kaniel, CEO

What You'll Do:

• Own program-wide customer satisfaction, retention, and expansion at AppsFlyer, operating collaboratively within a small team across $15-20M ARR of business accountability.
• Deliver value to customers through developing and executing on strategic one-to-many initiatives (such as evaluating/implementing new software tools, creating email campaigns, custom trainings, webinars, new collateral assets, or hosting customer office hours), while delivering one-to-one impact with strategic customers within the SMB segment
• ​​Create systems, test, learn, optimize on scale initiatives and measure results to present to your internal team and iterate/evolve based on customer outcomes.
• Collaborate cross-functionally with Customer Success, Marketing, Customer Success Operations, Data Analysis, and Revenue Operations teams to learn and disseminate knowledge and best practices.
• Analyze customer segments to gain a deep understanding of their business and report on trends, such as identifying risks or premium product need groups.
• Identify opportunities and pivot priorities and escalate in the moment based on customer needs using your discretion to schedule zoom, email, and phone calls for escalations for key customer moments e.g., project based work for deep link implementation for new retargeting strategy.
• Learn and communicate business and product knowledge from Scale customers to leadership within the broader Customer Success org to improve our overall service to all customers and their growth.
• Uncover opportunities to improve our team’s processes and efficiency, while maximizing customer value.

What You Have:

• Passion for customer success. Delivering value to customers puts a smile on your face.
• 2+ years experience in a customer success role.
• Creativity, resourcefulness, attention to detail, and organization skills.
• Agility, willingness to try new things, measure results, and iterate on approaches.
• Strong project management, cross-functional collaboration, executive communication skills, and the drive to build upon a program and evaluate results.
• Analytical / “thinking about data in aggregate” skills, with an ability to step back and evaluate with action in mind on how to achieve desired outcomes using the most efficient methods.
• Passion for data analysis tools (like Looker), email automation (like Groove), alerting and AI solutions, experimenting with workflows and finding treasure troves of insights.
• Ability to strategically drive customers toward best practices.
• You’re a driven and organized self-starter who enjoys maintaining high revenue accountability and leveraging data insights to determine priorities.

Bonus Points:

• Solid understanding of all applications of the AppsFlyer product (basic and premium features).
• Experience in ad technologies, data visualization, and email marketing platforms.
• Product management sense/familiarity

Oren Kaniel, CEO

What you’ll do:

• Provide support to customers on all levels; from onboarding, product adoption, and business aspects (renewals)
• Understand and assess customer needs to identify upsell opportunities
• Consistently grow and maintain revenue across existing clients
• Educate customers with marketing materials and product documentation
• Gather customer feedback and share it with relevant internal teams
• Introduce and train on new features

What you have:

• 2+ years of experience with digital marketing / Saas products / sales development
• Excellent multi-task management, prioritization, and time management skills
• Excellent communication and collaboration skills
• Fluent in written and spoken Spanish
• Fluent in written and spoken Portuguese
• Business proficiency in written and spoken English

Bonus Points:

• Preferred experience in servicing SaaS products
• Preferred experience with mobile advertising

Oren Kaniel, CEO