דרושים Technical Program Lead ב-אפל ב-United States, Elk Grove

You should:. Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled,...

Maintain accuracy and follow guidance.

You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.

You can:
Demonstrate knowledge of Apple products and services.
Show a track record of producing top-performing sales and customer experience results.
Personalize solutions based on customer needs, and effectively communicate them.
Solve customer concerns using care, learning, and presentation skills.
Work in a fast-paced environment, often supporting multiple customers at the same time.
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
Support and educate the broader team by sharing knowledge, experiences, and insights.

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07.06.2025

Apple Lead Site Reliability Engineer - RAD BI United States, California, Elk Grove

שיתוף

Proficiency with modern web technologies like HTML5, CSS, Javascript and familiarity with the complete web stack, including protocols and web performance optimization techniques. 7+ Years experience with at least one...

You will:•Build the foundational pieces of the next generation of our Apple Manufacturing Platforms•Collaborate with product management and UX teams to define experiences for our users•Design and implement performant architecture, scalable web components and libraries

Proficiency with modern web technologies like HTML5, CSS, Javascript and familiarity with the complete web stack, including protocols and web performance optimization techniques.
7+ Years experience with at least one popular JavaScript framework such as Angular, React, Backbone, Ember, Vue, Svelte.
7+ years experience with one or more object oriented programing language such as Java, Python, C++ etc.
Deep Knowledge of backend technologies like Node.js and Express, Python and Flask, Java and Spring Boot, etc.
Experience building REST APIs and custom middleware to handle authentication, routing, error handling, and application-level functionality.
Demonstrated excellence in written and verbal communication.
Ability to lead and influence technical decisions in a fast-paced and challenging work environment.
Bachelor's degree in Computer Science or equivalent is required; Master's degree preferred.

Experience working in cloud based environment.
Understanding of testing strategies and methodologies, exposure to test harnesses like Karma or Jest is a plus.
Familiarity with Data Analytics is a plus.
Strong industry experience in designing building scalable and highly performant web applications.
Demonstrated excellence of analytical and problem solving skills.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

משרות נוספות שיכולות לעניין אותך

04.05.2025

Apple AppleCare Product Program Manager United States, California, Elk Grove

שיתוף

BA/BS or 10 years of industry experience. 10 years of experience with product configuration management. Able to work independently and with large cross-functional teams with little formal guidance. Capable of...

As part of the AppleCare Worldwide organization, you will be responsible for the end-to-end oversight and coordination of large-scale, complex programs that support AppleCare Products business strategies, systems requirements, and implementation. Additionally, you will lead NPI readiness, GEO expansions, new channel offerings, and changes to sustaining product configuration and documentation requirements.

- Project manage NPI project plans, track open issues, communicate project updates, and manage project deadlines independently- Coordinate partner engagement upstream and downstream to ensure Project schedule and deliverables are met- Investigate and resolve complex product setup and support issues.- Key participant in project UATs and systems integration- Manages multiple complex projects simultaneously- Analyzes and resolves issues, including large data sets, to determine root causes and recommends solutions- Commit to identifying and communicating innovative ideas to improve processes and performance- Daily work in SAP, AGILE, GCRM and EXCEL- Participate in continuous process improvements focused on systems architecture, reporting, and data analysis efficiencies

BA/BS or 10 years of industry experience
10 years of experience with product configuration management
Able to work independently and with large cross-functional teams with little formal guidance
Capable of handling multiple projects simultaneously with the ability to set priorities
Takes the initiative to investigate and resolve complex setup and systems logic issues
System Experience in SAP and Agile (PLM Systems)
Project management skills, including the ability to establish project plans, track open issues, communicate project updates, and manage project deadlines
Technical skills to adept handle a multi-system landscape

Ability to assess and initiate cross-functional efforts to build and support a complex system landscape.
Skillful at taking the initiative to investigate and resolve complex setup and systems logic issues
Able to thrive in a high-pressure and sometimes ambiguous environment
Outstanding ability to collaborate and build strong partnerships
Proven analytical and problem-solving skills; must be able to analyze large data sets and systems logic to identify root causes and recommend solutions
Excellent self-starter who possesses extraordinary time management skills and has great attention to detail
Commitment to identifying and communicating innovative ideas to improve processes and performance
Ability to stay current with the latest processes, procedures, and technology
Database and/or scripting experience and proficient Excel and/or Numbers skills
Project Manage Geo Expansions, NPI, New Channel offerings and schedules
Translate business requirements into technical system solutions and offering

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

משרות נוספות שיכולות לעניין אותך

20.04.2025

Apple Technical Support Advisor - Spanish Language United States, California, Elk Grove

שיתוף

Able to read, write, and speak fluently in Spanish and English. Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges. Able to...

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $29.40/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Able to read, write, and speak fluently in Spanish and English
Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges
Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
Successful completion of all trainings, testings, and certifications required for this role
Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. Central time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs

Passion for customer service and ownership of the customer experience
Experience supporting customers in person or via phone, email, or chat
Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
Ability to create mutual understanding while navigating challenging situations
Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
Able to communicate clearly and effectively with customers while both written and verbally with customers while accurately documenting notes
Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared and feedback is valued
Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience

משרות נוספות שיכולות לעניין אותך

13.04.2025

Apple Program Manager - Planning & Operations Employee Experience ... United States, California, Elk Grove

שיתוף

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

4+ years related finance/accounting experience.
4+ years experience Collaborating with Finance and global partners on budgets, forecast, and resource optimization.
4+ years experience with accounting, financial statement analysis, and financial forecast evaluation.

Highly motivated self-starter, with proven track record to think strategically and motivate change across a global organization.
Focused attention to detail with the ability to toggle between macro and micro views.
Validated knowledge of Excel and Keynote.
Ability to deal with ambiguity.
Excellent attention to detail and strong strategic approach.
Excellent process management, planning, and organizational skills.
Excellent oral and written communication, interpersonal and presentation skills.
Demonstrate project management experience in a software development/technology business or equivalent experience leading large cross functional project teams; Strong organizational skills and detail orientation.
Experience handling multi year budgets.
Experience with Tableau.
Previous experience with operational and capital planning.
Project management.
Bachelors in Accounting, Finance, or related field of study is preferred.

משרות נוספות שיכולות לעניין אותך

13.04.2025

Apple Technical Project Manager - Programs & Solutions Infrastruct... United States, California, Elk Grove

שיתוף

2+ year experience in Project Management in infrastructure services or related domain. BS or equivalent experience. Excellent analytical skills. Excellent written & verbal communication skills, along with polished presentation skills....

ResponsibilitiesWork closely with various partners to identify operational risks associated with data center infrastructure. This includes engineers, project managers, and other key personnel who are directly involved in maintaining and enhancing our infrastructure. Develop, monitor and track mitigation plans for critical risks. This includes regular reviews and adjustments as necessary to address any emerging risks or changes in the operational environment. Sustain momentum to maintain compliance across the organization outside audit cycles and diligently follow every detail through to its completion Effectively communicate status updates and critical risks to partners and leadership. Adjust interpersonal approach to individuals and situations as needed to effectively work with others Issue Resolution by identifying quickly to resolve conflicts and dependencies.

2+ year experience in Project Management in infrastructure services or related domain
BS or equivalent experience

Excellent analytical skills
Excellent written & verbal communication skills, along with polished presentation skills
Self-motivated and proactive with proven creative & critical thinking capabilities
Expertise in coordination & participation in requirements gathering and design brainstorming sessions
Experience on negotiation skills and ability to influence partners without direct authority
Proven record in defining processes, developing metrics and executing on them while driving program maturity and process optimization
Proficient and comfortable with various project management methodologies
Experience managing highly-complex, cross functional projects
Ability to create and implement plans in ambiguous settings

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

משרות נוספות שיכולות לעניין אותך

03.04.2025

Apple AppleCare Strategic Quality Process Improvement Program Mana... United States, California, Elk Grove

שיתוף

Minimum 5+ years of process improvement/continuous improvement experience. Ability to deliver large scale DMAIC/A3 projects on-time with consistently successful measurable results, while working across departments and time zones. Experience designing...

This role has dual responsibilities. You will be responsible for running and assisting with quality improvement projects alongside managing the sustainability of select strategic quality programs. Projects will include project chartering, current state analysis, root cause analysis, testing/piloting/proof of concept, engaging Change Management and leading high-visibility partner readouts. Program management would include partnering on select strategic quality programs. It is critical that you develop a strong working relationship with each of your partners. You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment. You will work cross-functionally with a variety of internal groups to improve the quality of our services and efficiency and scalability of our quality operations. As a whole, you will:

Minimum 5+ years of process improvement/continuous improvement experience
Ability to deliver large scale DMAIC/A3 projects on-time with consistently successful measurable results, while working across departments and time zones
Experience designing balanced program scorecards and target KPIs
Experience leading Failure Modes and Effects Analyses
Extensive program & project management experience working with quality monitoring programs within a customer service organization or outsourcing partner
Collaborative, flexible and open working style, with an ability to establish and maintain close working relationships with key partners
Ability to influence and manage multiple organizational partners and balance the needs of our customers and business
Communicate priorities, wins and challenges back to organizational partners
Experience assisting organizations in establishing key risk indicators that enable effective monitoring of risks and early identification of potential issues
Has synthesized results of quantitative and qualitative analyses into key trends, implications, and recommendations for the program
Provided mentorship, oversight and support to the evolution of quality programs and results throughout the customer experience lifecycle
Partner closely, and cultivate trust with the senior team members and SMEs to partner on, and implement, initiatives
Role requires 5-10% travel

Lean Six Sigma Black Belt (CLSSBB), Project Management Institute Project Management Professional (PMP), COPC, Customer Experience (CX) certifications preferred
Understanding of call center quality management processes; calibration, joint-contact-monitoring, quality standards, quality metrics
Graduate degree in business or engineering

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

AppleTechnical Program Lead

משרות נוספות שיכולות לעניין אותך

1 2

United States, California, Elk Grove

791883881

07.07.2025

שיתוף

You should:. Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled,...

תיאור:

Maintain accuracy and follow guidance.

You should:
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
Have experience in retail or sales, or related work experience.

You can:
Demonstrate knowledge of Apple products and services.
Show a track record of producing top-performing sales and customer experience results.
Personalize solutions based on customer needs, and effectively communicate them.
Solve customer concerns using care, learning, and presentation skills.
Work in a fast-paced environment, often supporting multiple customers at the same time.
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
Support and educate the broader team by sharing knowledge, experiences, and insights.

משרות נוספות שיכולות לעניין אותך

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