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Apple Technical Support Advisor - Spanish Language United States, California, Elk Grove 338196325
21.04.2025
- Able to read, write, and speak fluently in Spanish and English
- Aptitude for building technical problem solving skills with an eagerness to learn and take on new challenges
- Able to quickly search for, consume, and apply information, ensuring a high level of attention to detail and accuracy
- Successful completion of all trainings, testings, and certifications required for this role
- Flexible to work between the hours of 7:00 a.m. and 10:30 p.m. Central time, including weekends and holidays, with the possibility to flex up or down in hours depending on business needs
- Passion for customer service and ownership of the customer experience
- Experience supporting customers in person or via phone, email, or chat
- Maintains a positive attitude and growth mindset by displaying resiliency and expertly navigating difficulties or obstacles
- Ability to create mutual understanding while navigating challenging situations
- Able to effectively adjust guidance to the needs of diverse individuals, treating everyone with respect
- Able to communicate clearly and effectively with customers while both written and verbally with customers while accurately documenting notes
- Able to self-manage, effectively manage time, multitask, organize, and prioritize while working independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is valued
- Minimum of 2 years professional technical troubleshooting expertise and customer service, or contact center sales/support, or training, or equivalent experience
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $29.40/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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