דרושים Principal Tpm - Es2 Problem Mgmt Enhanced Support Services ב-אמזון ב-United States, Austin

As a Principal Partner Innovation Lead, you will drive transformative partnerships that position AWS at the forefront of the generative AI revolution. You will architect and execute a comprehensive partner innovation strategy, focusing on deep data partnerships with growing GenAI companies, model providers, and emerging technology leaders and next-generation AI startups.This role requires you to think beyond traditional consulting engagements and build the future of AI-powered enterprise solutions. You will be creating headline-worthy partnerships that fundamentally change how enterprises leverage their data with AWS services.Key job responsibilities
- Research & Development Leadership: Drive applied research initiatives that identify emerging AI trends, evaluate new model architectures, and develop forward-looking solutions that position AWS 2-3 years ahead of market demands- Market Intelligence & Trend Analysis: Continuously monitor the GenAI landscape for consolidation trends, emerging technologies, and partnership opportunities, particularly as the market evolves toward potential duopoly scenarios
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

- 10+ years of leading complex, large-scale, IT, technical or engineering programs experience
- 10+ years of building profitable partner ecosystems experience
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
- Experience with training and deploying machine learning systems to solve large-scale optimizations, or experience with data infrastructures: relational analytic DBMS, Elastic-Search, and Big Data EMR/EC2/Glue/Lambda
- Experience in venture capital, startup ecosystem, or technology scouting roles

- Deep understanding of enterprise data architectures and how GenAI solutions integrate with existing data infrastructure
- Experience with forward deployment engineering or embedded technical partnership models

This role will provide ongoing systems analysis and support, including installation, customization, maintenance, and troubleshooting of hardware/software systems. You will provide support to address availability and reliability for issues on systems in our stores, offices and facilities. Operational responsibilities include remediation of daily incident tickets, system compliance responsibilities, system run enhancement testing and staging, policy/procedure enhancements and adherence, client contact coordination, and operational recommendations. You will also play a large role in disaster recovery procedures and direct recovery operations in the event of destruction of all or part of our infrastructure or other system components.Key job responsibilities- Address daily incident tickets and system compliance requirements
- Performs trouble-shooting, basic deployment, and remote repair on various technology systems.- Presents status reports and incident trends to leadership.- Provide Tier 2 support for our back office and sales floor technologies from infrastructure to devices used daily.
- Works as a technical subject matter expert on projects and technology deployments
- Participate in On Call rotation for 24x7 Support.A day in the life
This role works closely with multiple teams to manage the daily operations for support, while leveraging data and metrics to enhance operational effectiveness daily and help to identify trends in support gaps. You will also work closely with business partners on support escalations and provide feedback.
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- 4+ years of supporting and maintaining a corporate network environment experience

- 4+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
- Experience driving IT projects to completion with little supervision
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Key job responsibilities
- Track all work performed using modern work tracking methodologies, including vendor ticket systems, Jira, etc.
- Order new and replacement device via the Tangoe Platform web portal.
- Re-align non-standard requests with WWGS leadership.
- Escalate order approvals with WWGS leadership as needed.- Review expense management reports provided by VAR and its agents to find inactive lines and unused devices.
- Undertake required actions to suspend or cancel services as appropriate.
- Leverage Early Termination Fee (ETF) Waivers to facilitate cancellation of contractually obligated lines.
- Coordinate collection and transfer of unsupported devices to authorized buy-back electronics recyclers.- Coordinate Mobile Device Management activities to ensure corporate-owned devices are properly locked or wiped before disconnecting phone lines.
- Monitor status of line disconnects, reconnects, and cellular plan adjustments as needed via Carrier portals.
- Update knowledge articles and other documentation on ordering devices and updated support articles.
- Ensure that support issues and escalations are routed to the proper channels.

- 3+ years of software development, or 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience dealing with wireless carriers and interacting with their different service plans
- Experience managing financials and reviewing service offerings to improve frugality
- Experience with delivering a high degree of customer service and dealing with urgent customer service issues

- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis

You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience.We’re looking for Data Scientists capable of using GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems.Key job responsibilities
As a Data Scientist, you will
• Collaborate with AI/ML scientists and architects to research, design, develop, and evaluate generative AI solutions to address real-world challenges
• Interact with customers directly to understand their business problems, aid them in implementation of generative AI solutions, brief customers and guide them on adoption patterns and paths to production
• Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder
• Provide customer and market feedback to product and engineering teams to help define product directionAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree and 8 years of experience or Master's degree and 4 years of experience
- 2+ years of hands-on experience with generative AI technology
- 5+ years of experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing, neural deep learning methods and/or machine learning
- 5+ years of hands on experience with Python to build, train, and evaluate models
- 4+ years of technical client engagement experience

- Masters or PhD degree in computer science, engineering, mathematics, operations research, or in a highly quantitative field
- Experience building generative AI applications on AWS using services such as Amazon Bedrock and Amazon SageMaker
- Experience with design, deployment, and evaluation of Large Language Model (LLM)-powered agents and tools and orchestration approaches
- Experience with design, development, and optimization of high-quality prompts and templates that guide the behavior and responses of LLMs
- Experience with open source frameworks for building applications powered by LLMs like LangChain, LlamaIndex, and/ or similar tools
- Hands on experience building cloud applications

Key job responsibilities
Strategic customer engagement:Adoption program development:Track and analyze adoption metrics to measure effectiveness and identify areas for continuous improvement.Product feedback loop:Collect and communicate customer feedback, insights, and requirements directly to AWS Go-To-Market and product teams.
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in Computer Science, Engineering, Math, or a related field or 5 years of product management or go-to-market, or sales experience.
- 5+ years of Contact Center Solutions.
- 10+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Experience engaging and influencing senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Fluency in English and two other languages.

Key job responsibilities
Strategic customer engagement:Adoption program development:Track and analyze adoption metrics to measure effectiveness and identify areas for continuous improvement.Product feedback loop:Collect and communicate customer feedback, insights, and requirements directly to AWS Go-To-Market and product teams.
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in Computer Science, Engineering, Math, or a related field or 5 years of product management or go-to-market, or sales experience.
- 5+ years of Contact Center Solutions.
- 10+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Experience engaging and influencing senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Fluency in English and two other languages.

Key job responsibilities
• Designs, installs, tests, tunes, and maintains systems, utility programs, monitoring tools, and other system components / infrastructure.
• Recommends and implements modifications to the environment, including troubleshooting of faulty systems, hardware, and software.
• Provides technical and functional support for team and system users.
• Responsible for system administration and configuration.
• Addresses system and technical problems of considerable complexity, difficulty, and importance.
• Leads root cause evaluation and determination.
• Leads major incident communication, ensuring messages are clear and appropriate for the consuming audience.
• Follows up with business partners before and after incidents to gather feedback and improve communication going forward.
• Creates automated application maintenance and deployment processes.
• Leads and manages vendor interface for system support issues and escalations.
• Works with technical and non-technical clients to resolve design and implementation issues.
• Identifies documentation and / or training gaps, recommending solutions as required.
• Writes, creates, and enforces controls.
• Exhibits strong problem-solving, communication, and collaboration skillsA day in the life
As a Support Engineer, you'll dive into a world of technological problem-solving where no two days are the same. You'll collaborate with cross-functional teams, diagnose intricate system issues, and implement innovative solutions that keep our grocery technology infrastructure running at peak performance. Your work will directly impact the efficiency of our global grocery operations.

- Experience troubleshooting and debugging technical systems
- 4+ years of technical support experience
- Comprehensive understanding of IT system management processes and tools

- Knowledge of web services, distributed systems, and web application development
- Experience scripting in modern programming languages
- In-depth technical understanding of AWS, Operating Systems, Networking, or Database technologies