Amazon Support Engineer II Workplace Back Office 

United States, Texas, Austin 

489137053

This role will provide ongoing systems analysis and support, including installation, customization, maintenance, and troubleshooting of hardware/software systems. You will provide support to address availability and reliability for issues on systems in our stores, offices and facilities. Operational responsibilities include remediation of daily incident tickets, system compliance responsibilities, system run enhancement testing and staging, policy/procedure enhancements and adherence, client contact coordination, and operational recommendations. You will also play a large role in disaster recovery procedures and direct recovery operations in the event of destruction of all or part of our infrastructure or other system components.Key job responsibilities- Address daily incident tickets and system compliance requirements
- Performs trouble-shooting, basic deployment, and remote repair on various technology systems.- Presents status reports and incident trends to leadership.- Provide Tier 2 support for our back office and sales floor technologies from infrastructure to devices used daily.
- Works as a technical subject matter expert on projects and technology deployments
- Participate in On Call rotation for 24x7 Support.A day in the life
This role works closely with multiple teams to manage the daily operations for support, while leveraging data and metrics to enhance operational effectiveness daily and help to identify trends in support gaps. You will also work closely with business partners on support escalations and provide feedback.
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- 4+ years of supporting and maintaining a corporate network environment experience

- 4+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
- Experience driving IT projects to completion with little supervision
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications