Amazon Support Engineer II Workplace Back Office Technology 

United States, Texas, Austin 

894783077

Key job responsibilities
- Address daily incident tickets and system compliance requirements
- Develop and maintain operational policies and procedures- Monitor and optimize system performance in standalone and multi-tiered environments
- Implement and maintain system security protocols through vulnerability management- Audit tickets to ensure compliance to operational standards
- Provide regular operational readouts with operational enhancement suggestions to managers on a regular basisA day in the life

- 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 3+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

- 3+ years of supporting a windows server environment experience
- Experience driving IT projects to completion with little supervision
- Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)