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דרושים Concierge Representative - Contractor ב-Aligntech ב-United States, Raleigh
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Concierge Representative - Contractor ב-United States, Raleigh והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Aligntech. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
United States
אזור
Raleigh
נמצאו 7 משרות
13.07.2025
AT
AlignTech CPO Project Analyst - Contractor United States, North Carolina, Raleigh
תיאור:Skills, Knowledge & Expertise
As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries.
- Employment Type
- Full Time
- Workplace type
- Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
- Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
- Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
- Be alert to trends in requests and issues reported by customers
- Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
- Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
- Document information in the company’s database(s) about each contact you handle following defined parameters
- Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance
- 1-3 years' work experience in a customer-based environment
- Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
- Native level French and Arabic skills and good English language skills
- Willingness to learn
- Good team player, dynamic, optimistic, accurate, result oriented
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Expand
משרות נוספות שיכולות לעניין אותך
29.06.2025
AT
AlignTech HR Service Center Representative United States, North Carolina, Raleigh
תיאור:What we're looking forPay Transparency
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
The HR Service Center is the initial point of contact for all employee and manager inquiries across the US and Canada. This team is responsible for the communication and administration of programs, procedures and policies related to all functional areas of Human Resources including staffing, benefits, training, compensation, management reporting, employee transactions, data base and systems management. The role requires a proactive approach in anticipating Human Resources-related needs and a solutions oriented mindset to resolving issues. The HR Service Center Representative is a critical role, as it is the face to the customer and will leave the first impression on the capabilities of the Human Resources organization.
- Human Resources
- Employment Type
- Full Time
- US-North Carolina-Raleigh
- Workplace type
- Reporting To
- Support, train, coach managers on Align processes, policies and procedures and HR tools
- Support and coach employees on HR processes and guidelines including benefits administration, leaves of absence, payroll inquiries/coordination, and employee paperwork
- Manage aspects of HR administration such as personnel data, documentation, and ensuring data is always maintained at highest level of confidentiality
- Performs administrative and recordkeeping tasks related to staffing changes, which may include resignations, terminations and extended leaves of absence
- Partner with HR Business Partners on employment relation matters, including but not limited to, Leaves of Absences and Reasonable Accommodations
- Facilitate new hire benefits orientation for US and Canada
- Assist with the administration of employee benefits, which may include collecting and submitting employee information and notice of change in status to health, dental, life, disability, and other insurance carriers or insurance brokers
- Maintain data accuracy as related to employee files and records including accurate and timely entry of all HR information into Workday HRIS system
- Responsible for managing, tracking, closing and reporting progress on employee and manager inquires issue resolution using the HR case tracking tool, ServiceNow
- Prepare special/ad-hoc reports as necessary, analyze data, and identify trending.
- Conducts or assists with record audits and mandatory reports, which may include I-9 audits, payroll audits, and other compliance reviews.
Additional responsibilities
- Other HR coordination and administrative duties as assigned including participation on special committees/projects as needed
- Minimum of 2 years’ experience in HR with experience in responsibility included and not limited to Benefits, Employee Relations, Leave of Absences, HR Operations
- Commitment to customer service. Can put him/herself in the shoes of the manager and/or employee and displays a commitment to bring resolution
- Prior experience in providing client-facing consultation
- Communicates effectively at all levels, including written and oral communications
- Strong knowledge of HR case management system, in particular ServiceNow, and Workday HRIS
- Process oriented and the ability to manage detailed work within constant deadlines/time constraints/SLA environment and prioritize work based on demand with a sense of urgency
- Maintains the highest level of confidentiality and have proven record of maintaining sensitive information
- Ability to work independently and be part of a dispersed team environment
- Ability to apply judgment and make decisions on escalations
- Proficient in Excel
- Be resourceful and creative in finding solutions to challenges
- Anticipates potential issues before they come up and diagnosis root issues through listening and inquiry
- Bachelor’s degree or 4 years’ experience equivalent
WORK SCHEDULE / HOURS
- Regular business hours
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Expand
29.06.2025
AT
AlignTech Concierge Representative - Contractor United States, North Carolina, Raleigh
תיאור:Para esta função, você precisará de…
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
Junte-se a uma equipe que está transformando milhões de vidas.Na Align Technology, acreditamos que um grande sorriso pode transformar a vida de uma pessoa, por isso criamos tecnologias que dão às pessoas a confiança para enfrentar o que vier pela frente. Revolucionamos a indústria ortodôntica com a introdução do sistema Invisalign e nunca perdemos esse espírito de inovação. Nossas equipes diversas e colaborativas estão constantemente ultrapassando os limites do que é possível.
- Employment Type
- Full Time
- LATAM-Brazil-Sao Paulo
- Workplace type
- Reporting To
- Rafael Nepomuceno Oliveira
- Manter e aprimorar relatórios e dashboards existentes para apoiar a geração de insights e a tomada de decisões.
- Oferecer suporte às equipes de vendas e demais áreas na compreensão e utilização de ferramentas analíticas e relatórios.
- Monitorar e contribuir para a melhoria dos processos e fluxos comerciais atuais, garantindo eficiência e consistência.
- Auxiliar nas operações de eficácia da força de vendas (SFE), incluindo a implementação e consolidação de processos.
- Colaborar com equipes comerciais e departamentos multifuncionais para coletar feedback, alinhar necessidades e fornecer suporte com dados acionáveis.
- Apoiar a manutenção e atualização de bancos de dados, especialmente no Salesforce, ajudando a acompanhar e gerenciar alterações diárias de dados.
- Contribuir para a qualidade dos dados, identificando inconsistências e promovendo boas práticas de governança.
- Ajudar a acompanhar métricas de desempenho comercial e destacar oportunidades de melhoria por meio da análise de dados.
- Graduação em Administração, Engenharia, Ciência de Dados, Estatística, Economia ou áreas relacionadas.
- De 2 a 4 anos de experiência em Operações Comerciais, Análise de Negócios ou Suporte à Vendas.
- Bons conhecimentos em Microsoft Excel; conhecimento em Power BI e Salesforce é um diferencial importante.
- Perfil analítico e atenção aos detalhes, com capacidade de trabalhar com grandes volumes de dados.
- Boas habilidades organizacionais e de comunicação para interagir com equipes de vendas e parceiros internos.
- Disposição para aprender e se adaptar em um ambiente dinâmico e multifuncional.
At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Expand
18.05.2025
AT
AlignTech Consumer Care Representative United States, North Carolina, Raleigh
תיאור:What we're looking for
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
This position is based in Sweden and is mainly responsible for clinical communication and clinical support to external and internal stakeholders. The process includes interaction and communication with orthodontists and dentists primarily in Sweden & Nordic region related to clinical support, case evaluation, case specific issues, ClinCheck treatment plan quality and troubleshooting. In addition, other duties will include supporting university and research programs, event management, relationships with KOLs, supporting with presentation materials for sales and clinical education materials. The role also requires being comfortable when speaking in public and delivering presentations during internal and external training events.
Travel requirements:
- Employment Type
- Full Time
- Workplace type
- Fully remote
- Reporting To
- Provide clinical support to dentist and orthodontists in the areas of case evaluation, ClinCheck treatment plan support as well as clinical troubleshooting, mid-course correction and case refinement, primarily for Swedish doctors and also for doctors in other regions of Nordics
- Liaison with ClinCheck technicians with regards to ClinCheck treatment plan quality issues
- Investigation and Analysis of Clinical-related doctor inquiries, complaints and adverse events.
- Assist with review of power point presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
- Ensure timely resolution to doctors clinical issues.
- Be alert to trends in requests and issues reported by doctors. Research information to answer inquiries from doctors and share learning’s with departmental peers and management.
- Participate in any other clinical or sales meeting, as needed.
- Provides technical assistance to doctors
- BS or MS in dentistry or a dental-related field. Specialization in orthodontics is a plus.
- Language skills: very fluent English and Swedish
- Strong interpersonal, listening and persuasive communication skills.
- Dynamic, optimistic, accurate, diligent, fast learner, hard-working, creative, process and results-oriented.
- Ability to work without constant supervision.
- Dependable and attention to detail.
- A strong, customer-focused attitude.
- Willingness to learn.
- Good team player.
- Good knowledge of basic computer operations and Microsoft Office tools.
- Able to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity).
At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Expand
28.04.2025
AT
AlignTech Concierge Representative - Contractor United States, North Carolina, Raleigh
תיאור:What we're looking for
- Employment Type
- Full Time
- US-North Carolina-Raleigh
- Workplace type
- Reporting To
- Assist in outbound and inbound call campaigns to connect doctors and patients.
- Convert prospects into valid consumers through effective communication.
- Capture and respond to consumer inquiries regarding products and services.
- Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
- Identify and suggest improvements to enhance customer support processes.
- Work with team members to develop and implement initiatives that drive success.
- Consistently meet or exceed set quality and productivity metrics.
- Observe trends and share insights with relevant teams, such as Consumer and Product Marketing.
- Adapt to evolving departmental processes and responsibilities.
- Comply with all safety policies, practices, and procedures.
- Perform other duties as assigned.
- Education: Bachelor’s degree or equivalent experience preferred.
- Experience:
- Minimum 5 years of call center customer service experience required.
- Minimum 2 years of experience in the healthcare industry required.
- Minimum 2 years of telesales/telemarketing experience preferred.
- Skills:
- Excellent telephone manner with clear, concise, and professional communication.
- Strong proficiency with error-free data entry and attention to detail
- Strong judgment skills and creative problem-solving abilities.
- High efficiency and accuracy in data entry.
- Proficiency in MS Office (Outlook, Word, Excel).
- Experience with Salesforce Service Cloud preferred.
- Communication: Ability to effectively interact with internal and external stakeholders.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
- Languages: Highly proficient in spoken and written English with the ability to adjust tone and language as needed.
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Expand
27.04.2025
AT
AlignTech Concierge Representative French - Contractor United States, North Carolina, Raleigh
תיאור:What we're looking for
- Employment Type
- Full Time
- US-North Carolina-Raleigh
- Workplace type
- Reporting To
- Assist in outbound and inbound call campaigns to connect doctors and patients.
- Convert prospects into valid consumers through effective communication.
- Capture and respond to consumer inquiries regarding products and services.
- Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
- Identify and suggest improvements to enhance customer support processes.
- Work with team members to develop and implement initiatives that drive success.
- Consistently meet or exceed set quality and productivity metrics.
- Observe trends and share insights with relevant teams, such as Consumer and Product Marketing.
- Adapt to evolving departmental processes and responsibilities.
- Comply with all safety policies, practices, and procedures.
- Perform other duties as assigned.
- Education: Bachelor’s degree or equivalent experience preferred
- Minimum 5 years of call center customer service experience required.
- Minimum 2 years of experience in the healthcare industry required.
- Minimum 2 years of telesales/telemarketing experience preferred.
- Excellent telephone manner with clear, concise, and professional communication.
- Strong judgment skills and creative problem-solving abilities.
- High efficiency and accuracy in data entry.
- Proficiency in MS Office (Outlook, Word, Excel).
- Experience with Salesforce Service Cloud preferred.
- Communication: Ability to effectively interact with internal and external stakeholders.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.
- Languages: Highly proficient in spoken and written English and French, with the ability to adjust tone and language as needed.
- Strong organizational and time-management skills.
- Adaptability to a rapidly changing work environment.
- Proactive approach in seeking information and applying learned processes.
- Hours may vary based on consumer inquiries and complaints.
- Some weekend or evening work may be required.
- Potential domestic and/or international travel for training.
- Ability to work in a moderate-noise office environment with extensive computer use.
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Expand
28.03.2025
AT
AlignTech iTero Inside Sales Representative United States, North Carolina, Raleigh
תיאור:What we're looking forComplementary skills
- Employment Type
- Full Time
- US-North Carolina-Raleigh
- Workplace type
- Reporting To
- Support the Territory Managers, Regional Managers, & Area Sales Director in annual iTero Targets working with business partners to develop strategies and initiatives designed efficiently and effectively hit sales targets.
- Conduct phone calls, emails, & other forms of outreach to support doctors in learning more about iTero’s transformative clinical solutions and patient education tools.
- Conduct virtual product overviews and demonstrations to help customer understand value proposition, capabilities, and buying opportunities
- Develop sales opportunities for iTero Scanners and Services within new and existing accounts via outbound calling and email communications.
- Identify, research, and analyze accounts; build rapport and understand Customer goals.
- Understand account needs to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to go digital.
- Effective attainment of assigned quota, business objectives, and assigned deadlines.
- Resolve customer inquiries promptly and effectively in fast-paced, team environment.
- Education: BS or BA in relevant field preferred and/or equivalent experience
- Experience: 2+ years of Inside Sales experience, or other relevant experience required
- Skills: Oral & written communication; problem solving & multi-tasking; learning agility
- Communication: Excellent presentation and communication skills
- Teamwork: Ability to work both independently and collaboratively
- Microsoft Office Suite (Word, PowerPoint, Excel, Teams, etc.)
- Salesforce CRM Navigation
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee discounts on Invisalign products.
- Learning opportunities though online learning resources and support for your individual development plans.
- Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Expand
תיאור:Skills, Knowledge & Expertise
As a Customer Success Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries.
- Employment Type
- Full Time
- Workplace type
- Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
- Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
- Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
- Be alert to trends in requests and issues reported by customers
- Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution
- Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
- Document information in the company’s database(s) about each contact you handle following defined parameters
- Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance
- 1-3 years' work experience in a customer-based environment
- Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
- Native level French and Arabic skills and good English language skills
- Willingness to learn
- Good team player, dynamic, optimistic, accurate, result oriented
Your growth and well-being:
- Health and well-being programs to keep you thriving in both body and mind.
- Employee-exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Expand
משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Concierge Representative - Contractor בחברת Aligntech ב-United States, Raleigh. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.