Customer Product Marketing Manager jobs at Team8 in United Kingdom

• Technical Lead & AMP: Architect assigned to all customers.
• Work closely with clients to operationalize their solutions frictionlessly from Proof of Concept to “Steady State”.
• Work with customers to plan, design, build and deploy Claroty’s solution to meet the client’s objectives and requirements, while enabling value.
• Act as the point of contact for the Customers for all their technical requirements.
• Identify areas of improvement in products and services based on customer feedback, industry direction, and moment.
• Develop artifacts, documentation, etc. to optimize services, increase product value and create value for customers.

• Drive revenue growth for the Channels in the defined Regions
• Define and implement partner strategies for fast revenue growth.
• Meet the Partners Country Managers/Key Account Managers and joint visits as needed.
• Align with the Claroty Regional Sales Directors to deliver on their plans
• Strong Rolodex of local partners/contacts
• Provide accurate monthly and quarterly forecast for the partners.
• Managing and motivating the Partners Sales and Technical team to meet the company objectives.
• Experience of working and driving local Distribution with the Partners

Key Responsibilities

• Own the customer happiness and retention
• Customer relationship management – Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives.
• Orchestrating customer journey towards desired business outcomes:
• Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
• Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product .
• Cross-Functional Collaboration & Orchestration
• Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience.

As a Product Support Engineer, Your impact will be:

• Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
• Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
• Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
• Analyze and resolve complex high-end customer problems
• Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
• Escalate support cases and priority issues to management as needed
• Identify and independently take on additional tasks
• Provide visibility of customer status through regular reporting and cadence calls

As a Customer Product Marketing Manager you will:

• Develop messaging and positioning that aligns with key personas and needs within Claroty’s global customer base across industrial, healthcare, and other critical infrastructure sectors
• Along with relevant stakeholders, drive cross-sell and upsell efforts from pipeline creation to opportunity close.
• Generate product-oriented content, including data sheets, solution briefs, white papers, demo videos, and blog posts, as well as sales enablement tools, including demo scripts, product presentations, among other types of content
• Contribute to competitive intelligence efforts with the creation of analysis, battlecards, and other competitive materials to enable Claroty personnel to compete within the market.
• Interface as a key point of contact with select strategic and technical partners to drive joint go-to-market initiatives, including Product Management, Sales & Solution Engineering, Customer Success, Enablement, and more.

As a Product Support Engineer, Your impact will be:

• Work independently to investigate issues reported by enterprise customers, reproduce customer problems, and involve others on the team as necessary
• Demonstrate critical thinking, strong communication skills, and the ability to develop strategic ongoing customer relationships
• Maintain excellent relationships with Claroty Enterprise Support customers, Technical Account Managers, Product Management, and local account teams
• Analyze and resolve complex high-end customer problems
• Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns and clearing any concerns or technical roadblocks
• Escalate support cases and priority issues to management as needed
• Identify and independently take on additional tasks
• Provide visibility of customer status through regular reporting and cadence calls

Key Responsibilities

• Own the customer happiness and retention
• Customer relationship management – Serve as the primary point of contact for customers, building and nurturing relationships across all levels, including C-suite executives.
• Orchestrating customer journey towards desired business outcomes:
• Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
• Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product .
• Cross-Functional Collaboration & Orchestration
• Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience.