Specialist Enterprise Servicing jobs at Paypal in Singapore, Singapore

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Provide administrative support to Sales Teams during the onboarding process.
• Drive merchant growth and retention, either independently or in collaboration with assigned sales partners and integration teams, through referrals or triggered engagements.
• Support an "Onboarding Lite" functionality, delivering reactive support for a large volume of merchants.
• Expand product penetration by recommending solutions tailored to a merchant's business model, industry, and unique circumstances, fostering loyalty and long-term relationships.
• Ensure high-quality merchant integration to maintain competitive parity, increase market share, and boost conversion rates.
• 7+ years relevant experience.
• Expertise in PayPal and Braintree products and processes is a plus.
• Strong solution-based engagement and relationship management skills is a must.
• Exceptional stakeholder management and project leadership capabilities.
• Results-oriented with a focus on meeting and exceeding financial and customer satisfaction goals.
• Excellent communication skills. This position supports enterprise clients based in markets across APAC, including Japan. Therefore, fluency in English and Japanese is essential.
• Ability to adapt in a fast-paced environment with competing priorities, adjusting focus as organizational needs evolve.
• Proven team player with a demonstrated ability to work across cross-functional teams.
• Ability to work independently in both queue-based and non-queue-based environments.
• Strong proficiency with PC and internet-based applications.
• Experience utilizing tools like Salesforce and LinkedIn to build effective customer contact strategies.
• Experience inPayments (Credit Card, Banking, Online, Offline) or eCommerce comprehensive knowledge is highly valued

Belonging at PayPal:

Any general requests for consideration of your skills, please

Job Description:

You will be responsible to make sure our top local partners are operating optimally and in turn our attached merchants are operating optimally. You will be helping to grow our merchant portfolio through our partners and making sure our partners are successful. You will be ensuring the partners are constantly engaged through campaigns and programs to drive revenue growth with our merchants through our partners.

Your day to day

• Be the main point of contact for all partners’ operational requirements to make sure partners continue to operate effectively.

• Work closely and build relationships with partners from Hong Kong, South Korea and Taiwan

• Be the Centre of Excellence for partner success in the managed countries.

• Understand the nuance and complexities with customers in the managed countries.

• Execute and track campaigns and programs with Partners to drive merchant attachment which is relevant in the managed countries.

• Track partners’ growth trajectory to make sure they are on track to meet annual targets

• Monitor and maintain partner health through the required metrics

• Work with risk and compliance to make sure partner operations continue smoothly

• Work with sales and marketing to create strategies and execute activities that will drive partner advocacy, merchant acquisition, and increase total merchant processing volume

• Be responsible for finding solutions to complex problems, working across functions and teams to find root causes and work with partners to resolve these issues in good time.

• Work closely with partners to explore potential new opportunities including product integrations, new business expansions, etc.

• Maintain all opportunities in Salesforce with updated information for tracking and reports

• Drive continued improvement of partner management and processes

• Make sure merchants under partners are managed well through the partners through processes and incentives.

What you need to bring

• Minimum 5 to 7 years’ relevant experience in Partner and Account Management, Business Development, and Operations, in the payments industry, working in dynamic, fast paced & resultsorientated organizations,especially in China, Hong Kong, South Korea and Taiwan.

• Bachelor’s Degree or equivalent work experience.

• Demonstrated success in managing commercial partner relationships across Hong Kong, South Korea and Taiwan.

• This role supports clients based in HK, South Korea and Taiwan therefore proficiency in English and Mandarin or Cantonese, Korean would be advantageous. Experience in North Asia markets and successfully managed partners in China, Hong Kong, South Korea and Taiwan would be beneficial.

• Successfully driven campaigns and activities with Partners

• Strong communication and interpersonal skills with the ability to navigate cross-cultural interactions effectively.

• Self-motivated, outcome-focused independent teammate

• Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results

• Excellent Customer Relationship skills with strategic thinking mindset

• Excellent data probing and readout skills

• Possess team spirit and think end-to-end beyond silos

• Possess strong knowledge on card scheme and payment processes

• Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Excel and PowerPoint)

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

across all markets in-scope

In your day-to-day role you will:

• Ensure the SMB Portfolio grows above benchmark levels of revenue growth.

• Ensure revenue protection of existing portfolios by monitoring andaction on merchantperformance metrics i.e. Chargeback Rate, Authorization Rate, Share of checkout etc.

• Outreach to Merchant across South-East Asia markets to build relationships and manage their account.

• Engage with Risk, Compliance and Product teams to facilitate merchant transactions

• Develop Portfolio strategies to grow high potential accounts in market using e.g. Pricing intervention’s, Product Upsell and X-sell, Risk Mitigation andother valueadds.

• Keep abreast of market trends & developments, competition landscape and Payment Industry Trends across Southeast Asia markets.

What do you need to bring:

• Bachelor's Degreewith min 3 years of relevant experiencein Merchant facing roles preferably in Portfolio Management or Account Management

• This position support clients based in Southeast Asia with a focus in Vietnam market therefore proficiency in both English and Vietnamese languages will be advantageous to support Vietnamese speaking merchants/clients.

• An excellent communicator, strong interpersonal and time-management skills.

• Analytical strengths – Monitoring, collaborating to elevate drivers & impacts and ability to manage data using Excel or other data management tools.

• Results-driven with Revenue growth as a KPI

• Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs

• Ability to learn on the fly, multitask and effectively use tools to identify and solve.

• Ability to work collaboratively and effectively across silos to drive empowered experiences

• Strong change agility and ability to respond and pivot quickly.

• Detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products

• Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.

Our Benefits:

Any general requests for consideration of your skills, please

In your day-to-day you will:

• Deliver merchant education and product demonstrations, ensuring success in managing users, reporting, settlement processes, Resolution Center, Fraud Filters, and general transaction reviews.

• Provide administrative support to Sales Teams during the onboarding process.

• Drive merchant growth and retention, either independently or in collaboration with assigned sales partners and integration teams, through referrals or triggered engagements.

• Manage a revolving portfolio of up to 25 merchants on a rolling 90-day basis.

• Support an "Onboarding Lite" functionality, delivering reactive support for a large volume of merchants.

• Expand product penetration by recommending solutions tailored to a merchant's business model, industry, and unique circumstances, fostering loyalty and long-term relationships.

• Ensure high-quality merchant integration to maintain competitive parity, increase market share, and boost conversion rates.

• Stay informed on PayPal’s vision and strategy, while leveraging knowledge of the eCommerce landscape, industry players, and competitors to win business.

• Understand the PayPal vision and strategy and leverage knowledge of ecommerce market, industry players and key competitors to win business

What do you need to bring:

• Expertise in PayPal and Braintree products and processes.

• Strong solution-based engagement and relationship management skills.

• Exceptional stakeholder management and project leadership capabilities.

• Results-oriented with a focus on meeting and exceeding financial and customer satisfaction goals.

• Excellent communication skills. This position supports enterprise clients based in APAC markets therefore apart from fluency in English and Mandarin, an additional language in Korean or Japanese, both written and verbal, with the ability to deliver presentations linking solutions to business value would be advantageous.

• Ability to adapt in a fast-paced environment with competing priorities, adjusting focus as organizational needs evolve.

• Proven team player with a demonstrated ability to work across cross-functional teams.

• Ability to work independently in both queue-based and non-queue-based environments.

• Strong proficiency with PC and internet-based applications.

• Experience utilizing tools like Salesforce and LinkedIn to build effective customer contact strategies.

Our Benefits:

Any general requests for consideration of your skills, please

In your day-to-day role you will:

• Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service

• Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs,

• Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction

• Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)

• Resolve merchantdisputes/adjudications,including process documentation and communication

• Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents

• Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.

• Manage case reviews, provide account support and configuration, handle compliance and risk documentation

What do you need to bring:

• Minimum 2-3 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Management role

• Full working proficiency and fluency in English and Japanese language

• Experience delivering client-focused solutions that meet customer needs

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

• Experience in Looker, Tableau, other data visualization tool would be preferable

• Prior payments industry experience preferred

• Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions

• Experience successfully navigating matrixed, cross-functional team environments

• Ability to work at pace and tenaciously pursue resolution of complex issues

• Bias towards action and desire for continues learning and development

• Bachelor’s degree or equivalent experience

Our Benefits:

Any general requests for consideration of your skills, please

Our Benefits:

Any general requests for consideration of your skills, please

Job Description:

This role is responsiblein Korea and Taiwan,

In your day-to-day role you will

• Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service

• Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs,

• Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction

• Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)

• Resolve merchantdisputes/adjudications,including process documentation and communication

• Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents

• Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.

• Manage case reviews, provide account support and configuration, handle compliance and risk documentation

What do you need to bring:

• Minimum 2-3 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Management role

• Full working proficiency and fluency in Korean, Mandarin and English languages

• Experience delivering client-focused solutions that meet customer needs

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

• Experience in Looker, Tableau, other data visualization tool would be preferable

• Prior payments industry experience preferred

• Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions

• Experience successfully navigating matrixed, cross-functional team environments

• Ability to work at pace and tenaciously pursue resolution of complex issues

• Bias towards action and desire for continues learning and development

• Bachelor’s degree or equivalent experience

Our Benefits:

Any general requests for consideration of your skills, please