Job Description:
across all markets in-scope
In your day-to-day role you will:
Ensure the SMB Portfolio grows above benchmark levels of revenue growth.
Ensure revenue protection of existing portfolios by monitoring andaction on merchantperformance metrics i.e. Chargeback Rate, Authorization Rate, Share of checkout etc.
Outreach to Merchant across South-East Asia markets to build relationships and manage their account.
Engage with Risk, Compliance and Product teams to facilitate merchant transactions
Develop Portfolio strategies to grow high potential accounts in market using e.g. Pricing intervention’s, Product Upsell and X-sell, Risk Mitigation andother valueadds.
Keep abreast of market trends & developments, competition landscape and Payment Industry Trends across Southeast Asia markets.
What do you need to bring:
Bachelor's Degreewith min 3 years of relevant experiencein Merchant facing roles preferably in Portfolio Management or Account Management
This position support clients based in Southeast Asia with a focus in Vietnam market therefore proficiency in both English and Vietnamese languages will be advantageous to support Vietnamese speaking merchants/clients.
An excellent communicator, strong interpersonal and time-management skills.
Analytical strengths – Monitoring, collaborating to elevate drivers & impacts and ability to manage data using Excel or other data management tools.
Results-driven with Revenue growth as a KPI
Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs
Ability to learn on the fly, multitask and effectively use tools to identify and solve.
Ability to work collaboratively and effectively across silos to drive empowered experiences
Strong change agility and ability to respond and pivot quickly.
Detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.
Our Benefits:
Any general requests for consideration of your skills, please
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