Business Operations Manager jobs at Paypal in Singapore, Singapore

Essential Responsibilities:

• Collaborate internally to influence the quality and effectiveness of processes and programs.
• Work outside defined processes to determine appropriate actions for strategic initiatives.
• Oversee team performance and prioritize work to meet strategic objectives.
• Analyze data and provide insights to support strategic decision-making.
• Develop and implement best practices to enhance operational efficiency.

Expected Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

What We Are Looking For:

• Strategy & Thought Leadership: Strong strategic thinking, and a demonstrated ability to align payment strategies with broader business objectives and drive long-term growth.

• Commercial Acumen: Proven history of driving commercial outcomes and delivering tangible results across geographies, engaging with internal and external partners and a results-driven approach.
• Influence : Proven ability to influence and galvanize across functions in a highly matrixed organization.
• CBT Payment Expertise: Understanding of payments industry and the cross-border landscape, including regulatory requirements, payment networks, and emerging trends.

Deliver Commercial Outcomes for CBT

• Is responsible to grow the cross-border payment operations, ensuring financial performance is aligned with company objectives.

• Orchestrate end-to-end execution of global CBT initiatives, from ideation through to program management and measurable commercial impact, ensuring alignment with broader business goals.

• Establish global tracking and reporting frameworks to monitor the performance of CBT initiatives and provide visibility into commercial outcomes for key stakeholders

• Support cross-border operations, ensuring financial performance is aligned with company objectives

• Establish PMO frameworks and governance structures to ensure project alignment with business objectives

• Coordinate cross-functional timelines and dependencies across multiple workstreams

• Implement standardized reporting mechanisms and performance tracking systems

Lead Market Development:

• Partner with internal product and technology teams to enhance existing solutions and develop new products that cater to cross-border needs.

• Drive the adoption of PayPal’s cross-border capabilities by working closely with business development and sales teams to attract and support key merchants.

• Coordinate launch activities across marketing, sales, and product teams for new market entries

• Design and implement pilot programs to test market viability and optimize product-market fit

• Establish feedback loops with early adopters and key stakeholders to drive continuous improvement

Drive Cross-Functional Engagement

• Be an internal advocate for CBT, fostering a shared vision and driving collaboration across the organization.

• Build strong alignment across market leadership teams, global product teams, and regional business units to ensure cohesive definition and execution of CBT strategies.

• Build and manage relationships with key external stakeholders as needed, including processors, international financial institutions, industry partners.

Our Benefits:

Any general requests for consideration of your skills, please

Key Responsibilities:

• Advise on potential commercial offerings (products), commercial deals, transactions, international expansion, corporate structuring, etc.
• Support and execute APAC related aspects of M&A tax strategy and integration plans for APAC acquisitions and new business ventures
• Lead tax planning and strategy projects
• Support tax controversy cases, incentive requests, and negotiations with tax authorities
• Review business contracts for income tax implications
• Review models assessing tax risks and corresponding financial impacts
• Establish strong relationships, demonstrate organizational and interpersonal skills to build a collaborative environment and foster open communication
• Collaborate cross-functionally with regional teams to assess tax ramifications of global initiatives
• Communicate local tax outcomes and legislative changes to the U.S. tax consolidation team
• Manage relationships with external advisors and contractors

Job Requirements:

• Minimum 12 years of relevant corporate tax and tax planning experience, preferably with a large multinational
• Strong technical expertise with respect to international tax law (APAC) with experience evaluating and advising on complex tax positions, including proven experience in acquisition and integration tax planning
• Deep knowledge of OECD BEPS initiatives and their APAC implementation
• Excellent communication, interpersonal, and collaboration skills, with an ability to effectively relate tax issues to non-tax personnel and skilled at communicating with upper management on a range of broad business plans
• Strong critical thinking ability for fast-paced, multi-regional work environments with excellent prioritization and organizational skills
• Basic knowledge of U.S. International tax law a plus
• Proficient in MS Office, especially PowerPoint and Excel
• Bachelor of Laws (LLB) required, Juris Doctor (JD) or JD equivalent and/or Master of Laws (LLM) in taxation strongly preferred
• Self-motivated with strong project management skills

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex data engineering projects, ensuring they meet business objectives and deliver actionable insights.
• Develop advanced data architectures and pipelines to analyze large datasets and solve complex business problems.
• Collaborate with senior leadership to identify data-driven opportunities for business growth and efficiency.
• Implement best practices for data management, analysis, and visualization.
• Ensure data governance and compliance with relevant regulations and standards.
• Provide mentorship and technical guidance to the data engineering team.

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Preferred Qualification:

• Bachelor/Master’s degree in Compter Science/Engineering or equivalent
• 10+ years experience in bigdata technology with hands on experience on Hadoop/Spark/Airflow /Hive/HBase related and good understanding on ETL, scheduling and data modeling
• Rich experience with data warehousing architecture, data modeling best practices, data quality mechanism and data governance process
• Excellent communication skills, proficient in written and oral English
• Strong leadership with 5+ years of data engineering team management experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead the development and optimization of advanced machine learning models.
• Oversee the preprocessing and analysis of large datasets.
• Deploy and maintain ML solutions in production environments.
• Collaborate with cross-functional teams to integrate ML models into products and services.
• Monitor and evaluate the performance of deployed models, making necessary adjustments.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex projects and problem resolution efforts related to risk management.
• Collaborate with teams to identify and analyze risks that may impact operations and assets.
• Develop and implement strategies for risk mitigation and compliance.
• Assess current business trends to inform risk management practices and improvements.
• Drive global process improvements through effective project management and stakeholder engagement.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• 12+ years in risk, regulatory and AML/CFT compliance, operational risk, or legal
• Proven accountability in managing compliance within business processes
• Deep understanding of cross-border payments infrastructure and landscape, including market/regulatory trends
• Strong grasp of MAS regulations, especially the Payment Services Act, AML, and data privacy
• Experience liaising with regulators and regulated entities
• Skilled in stakeholder management, influence, negotiation, and conflict resolution
• Background in global companies with multi-disciplinary teams
• Ability to thrives in dynamic, high-change settingsacross the compliance risk program and other stakeholders including advisory, monitoring, reporting, and governance
• Strong analytical, problem-solving, and creative thinking abilities
• Excellent communication and presentation skills with experience presenting to senior leadership
• Willingness to travel (less than10%) may be required
• Relevant Risk & Compliance professional qualifications are a plus

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify pricing issues and recommend best practices to optimize pricing strategies.
• Lead functional projects that require collaboration with various departments to enhance pricing effectiveness.
• Conduct market research and data analysis to inform pricing decisions.
• -Develop pricing proposals and present them to senior management for approval.
• Monitor and evaluate the impact of pricing changes on business performance.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and implement customer-focused, omnichannel campaigns to drive traffic, capture demand, and generate revenue
• Leverage data and technology to optimize marketing strategies and campaign performance
• Collaborate with cross-functional teams to align marketing initiatives with organizational goals
• Identify growth opportunities by analyzing and synthesizing data from multiple sources
• Track, measure, and report program performance, optimizing for efficiency and scalability
• Lead A/B testing and iterative optimization of campaigns and marketing programs
• Optimize team structure and processes to foster a culture of high performance and innovation

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

• Develop and implement content strategy to drive awareness, demand, and conversion across channels, focusing on customer stories, video, and SEO/AIO-driven copy.
• Refine a messaging framework that positions PayPal as a payments thought leader, tailored to verticals like travel, gaming, and cross-border business.
• Build and manage a content calendar prioritizing storytelling formats and targeted content throughout the buyer journey.

• Create high-quality content across formats (blogs, white papers, infographics, videos) with emphasis on storytelling and customer narratives.
• Produce sales materials including case studies, product sheets, and presentations to support commercial teams.
• Ensure all content is clear, compelling, and on-brand while simplifying complex product and regulatory concepts.
• Manage agencies and contributors to scale content production efficiently.

• Develop content for brand awareness, product launches, and events across APAC.
• Prepare integrated campaign assets that drive comprehension, engagement, and lead generation.
• Partner with marketing and product teams to ensure consistent messaging across paid and owned channels.

• Lead content for websites, landing pages, and discoverability surfaces across APAC, with focus on payments and financial services.
• Define and execute regional SEO strategies to grow organic visibility and quality traffic.
• Optimize existing and net-new content using keyword insights, user intent, and market trends.
• Pilot AI-driven content workflows (AIO) to improve efficiency and relevance while safeguarding brand quality.

• Conduct competitor research to identify gaps and opportunities, ensuring differentiated thought leadership.
• Leverage customer and market insights to keep messaging relevant.
• Develop content platforms highlighting cross-border payment solutions and global expansion opportunities.
• Expand thought leadership through multimedia formats (videos, podcasts, webinars).

• Collaborate with commercial, product marketing, integrated marketing, regulatory, and analytics teams to ensure alignment across the customer journey.
• Champion customer voice and field insights to inform strategy.
• Own KPIs for content performance, pipeline contribution, and campaign engagement.
• Analyze results and refine strategies for continuous improvement.

• Bachelor’s degree in Marketing, Communications, Business, or a related field; Master’s degree is a plus.
• 8+ years of experience in B2B content marketing with an emphasis on storytelling and content creation.
• Proven experience leading content strategy and development for high-growth companies, with working knowledge of SEO best practices.
• Proven experience managing content for multiple APAC markets, with sensitivity to local culture and language
• Expertise in developing customer success stories and video content, with an ability to translate customer outcomes into compelling narratives that drive engagement.
• Experience managing cross-functional teams and working with external creative agencies.
• Strong understanding of the global payments landscape, including trends, challenges, and competitor strategies.
• Strong comfort with analytics and using data to guide decisions, measure content ROI, and drive continuous improvements
• Exceptional project management skills, with the ability to lead multiple initiatives simultaneously in a matrixed and fast-paced environment

• Experience exploring or testing AI-assisted content workflows
• Familiarity with generative AI tools and an understanding of where they can enhance (or risk) brand storytelling
• Experience briefing and managing external content agencies or freelancers
• Exposure to influencer content campaigns or ecosystem-led content strategies

Our Benefits:

Any general requests for consideration of your skills, please