Sr Product Marketing Manager jobs at Gong in United States, San Francisco

• Sales Strategy & Revenue Growth
  • Own the full sales cycle for professional services opportunities globally - discovery, solution scoping, proposal development, and closing.
  • Partner with account executives, customer success managers, and delivery leaders to identify, position, and sell implementation and post–go-live service offerings.
  • Achieve and exceed services bookings targets revenue, margin, and attach rate targets.
  • Maintain an active pipeline of opportunities and accurate forecasting in SFDC.
• Consultative Solution Selling
  • Lead client discovery sessions to understand business objectives, technical environments, and desired outcomes.
  • Collaborate with Solution Architects and delivery leaders to scope services, develop Statements of Work (SOWs), and create value-based proposals.
  • Educate customers on the value of post–go-live optimization services, managed services, and adoption programs.
• Team Leadership & Enablement
  • Lead a team of pre-sales Solution Architects globally and hire as growth demands.
  • Mentor and enable account executives and customer success teams to identify and position professional services opportunities early in the sales cycle.
  • Develop and evolve tools, playbooks, and case studies that help internal teams articulate the business value of services.
• Cross-Functional Collaboration
  • Work closely with product, marketing, and delivery teams to ensure alignment on service offerings, pricing, and delivery capacity.
  • Provide feedback to service delivery leadership on market demand, competitive trends, and customer needs to shape future offerings.
• Offering Development
  • Lead development of new services offerings, to include new SOWs and estimating model(s)
• Customer Advocacy
  • Build trusted advisor relationships with senior customer stakeholders.
  • Serve as the primary services sales contact for strategic accounts, ensuring a smooth handoff to delivery teams post–sale.

• 8+ years of experience in professional services sales, preferably in a SaaS or enterprise software environment.
• 5+ years of people management experience, leading senior technical ICs.
• Proven background with hands-on field delivery within enterprise software
• Proven track record of meeting or exceeding services bookings and margin targets.
• Deep understanding of enterprise software implementation lifecycles and post–go-live value services (adoption, optimization, managed services).
• Experience creating and negotiating complex SOWs for large enterprise clients.
• Exceptional consultative selling, presentation, writing, and communication skills.
• Strong business acumen with the ability to connect service offerings to customer business outcomes.
• Proficiency in CRM systems (Salesforce preferred) and sales forecasting.
• Understanding and experience in sales strategy.
• Bachelor’s degree required; MBA or equivalent a plus.
• Willingness to travel

• Services bookings & margin attainment.
• Attach rate of services to new software sales.
• Customer adoption and expansion metrics linked to services sold.
• Model accuracy
• Proposal win rate.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

As a manager on our Sales Engineering team, you will be instrumental in building and leading a team of Sales Engineers who support our Commercial, Mid-Market, and Enterprise segments. You will work closely with cross-functional stakeholders and guide the team in solution-based selling of our industry-leading Revenue AI platform.

• Build & lead a customer-focused, high-performing team that effectively communicates the business outcomes and value customers can achieve using our Gong platform.
• Recruit, mentor, and empower Sales Engineers to maximize their potential and contribute effectively to team and company goals.
• Play an active role in training team members on new features, processes, and collateral, fostering continuous learning and development.
• Foster a culture of collaboration within the Sales Engineering team and establish strong partnerships with Sales counterparts to drive revenue growth.
• Develop and implement streamlined processes and create impactful collateral to support the team and enhance stakeholder engagement.
• Optimize existing workflows and eliminate bottlenecks by collaborating cross-functionally with Sales, Customer Success, Support, and Product teams, ensuring smooth deal execution.
• Build and maintain strong relationships with Product Marketing, Sales Enablement, Sales Operations, and Product/Engineering teams, leveraging sound judgment to meet and exceed business objectives.
• Be a steward of our company culture and actively enforce our Operating Principles by embodying them in daily practices and team interactions.

• Must have 6-10 years of relevant sales engineering experience, and a proven track record of building and managing high-performing sales engineering teams.
• Demonstrated ability to lead a customer-facing team; including strong people management skills, and a commitment to mentoring, coaching, and employee development.
• Proven experience in building a successful team from the ground up, with a readiness to roll up your sleeves and engage directly on deals, embodying our #no-royalty leadership principle.
• Ability to foster trust and collaboration among team members and cross-functional stakeholders.
• Strong business acumen with a deep understanding of key personas and workflows within a GTM organization.
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems.
• Familiarity with data flows, AI and machine learning concepts, analytics, APIs/webhooks, and JSON.
• Understanding of security and privacy considerations related to SaaS systems.
• Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
• Strong interpersonal and teamwork skills, with a collaborative approach to problem-solving.

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

As a Manager, Technical Account Management, you will play a crucial role in leading the team and working cross functionally with our other Professional Services, Product, Support, and Customer Success leaders.

• Partner with the Professional Services leadership to shape the strategy for Gong’s largest segment and most complex engagements.
• Help develop and expand our TAM offerings to our customer and show ROI metrics
• Lead a team of technical account managers working with Gong’s largest users.
• Hire and retain top technical talent as the team scales.
• Guide the TAM organization to deliver incredible services experiences, grow services revenue, and contribute to strategic programs.
• Ensure that team members are happy, effective, and growing in their career and user work.
• Set clear goals and direction for the team and each individual; provide regular feedback on your team members’ performance.
• Analyze data from user feedback and experiences to drive efficiency and build quality.
• Be an advocate for Gong’s customers and champion for customers’ needs internally.
• Transmit and foster our values, serving as a beacon of Gong’s culture.
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes and operating rhythm, or other organizational improvements.

• 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
• 3+ years of people management experience, leading senior technical ICs.
• Experience working with strategic accounts.
• Excellent written and verbal communication skills.
• An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example.
• Strong technical foundation in API integrations, database concepts, and software configurations
• Excellence in distilling complex technical concepts for non-technical audiences
• Experience working cross-functionally with Product, Engineering, and customer-facing teams
• Experience with CRM platforms (Salesforce/HubSpot) and enterprise software integrations

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Responsibilities

• Partner with local leadership to align on IT requirements and priorities
• Manages vendor relationships and ensures timely delivery of products and services
• Advocate to IT Leadership for local needs
• Troubleshoots hardware and software issues for laptops, peripherals, and mobile devices including login, application, performance, and basic connectivity
• Responds to incidents and service requests in a timely manner
• Maintains excellent communication with users on incident status with a focus on user satisfaction
• Assigns and manages tasks assigned to local IT Specialists
• Creates and maintains documentation for problems and the knowledge base
• Troubleshoots and escalates office related issues (A/V, printers, network)
• Supports user onboarding by deploying hardware and providing training
• Manages user access to systems during employee lifecycle events (pre-hire, onboarding, separation)
• Prioritizes tasks and tracks progress with minimal supervision and guidance

Requirements

• 8+ years of experience in IT support
• Proven experience troubleshooting Windows and MacOS
• Proven ability to support remote workforce
• Excellent communication and interpersonal skills
• Ability to manage and prioritize multiple ongoing incidents and requests
• Experience with basic user administration of Okta, Zoom, Slack, and GSuite
• Basic knowledge of network troubleshooting techniques

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a hybrid environment.