Major Account Manager jobs at F5 in Canada

Oversee the delivery of core HR services across EMEA — including onboarding, policy guidance, benefits administration, compliance, and employee lifecycle support. You’ll directly manage the EMEA People Operations team, ensuring consistent service delivery, operational excellence, and a seamless employee experience.

Partner with global operations leaders to co-create scalable, globally aligned processes. Balance global consistency with the legal, cultural, and regulatory nuances of EMEA to deliver solutions that are both efficient and locally relevant.

Qualifications

• 8+ years of experience in HR Operations, Shared Services, or People Experience roles, with at least 4 years leading regional or multi-country teams in dynamic, fast-scaling organizations.

• Demonstrated success in building and scaling shared services models that support growth, complexity, and global alignment.

• Strong command of HR technology platforms, especially Workday and ServiceNow, with a track record of driving automation and self-service adoption.

• Deep knowledge of EU and UK labor laws, statutory compliance requirements, and HR operational best practices across multiple EMEA countries.

• Proven experience managing HR operations across diverse EMEA markets, balancing regional consistency with local compliance and cultural requirements.

• Ability to design and optimize processes that improve efficiency, reduce manual work, and enhance employee experience.

• Skilled in data-driven decision-making, using metrics and feedback to inform strategy and continuously improve service delivery.

• Exceptional leadership and stakeholder management skills, with the ability to influence across functions and geographies.

• A mindset rooted in continuous improvement, service excellence, and operational rigor.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

PrimaryResponsibilities:

• Primary point-of-contact for major account/(s) regardless of account’s geographiclocation. Maintainscontact with account at a high, executive level, focusing on the strategic nature of the relationship
• Sells the organization’s products or services to and maintains relationships with existing national named accounts. Responsible for expanding and retaining named accounts while ensuring ongoing customer service.
• Responsible for identifying and qualifying long-term and short-term business opportunities and pro-actively identifying and addressing competitive threats
• Prepares formal proposals and presentations, presents to all levels of the organization including executives, leads negotiations, coordinates complex decision-making processes and overcomes objectives to closure in a professional and effective manner
• Responsible for significant key partner relationship management anddevelopment. Facilitate executive-levelrelationships between the customer, F5 and its partners.
• Must understand customers’ business needs and communicate how F5’s technical solutions will address those needs
• Research and develop lists of potential customers within an organization; regularly follow-up on leads and developing leads, and act to close deals
• Determine market strategies and goals for each product and service; mapping to the strategies, goals and objectives of named accounts
• Assume a leadership role in coordinating account strategy and tactics for sales support team (inside sales, systems engineering, sales management)
• Assume full responsibility for accurate sales forecasting by demonstrating in depth knowledge of sales cycles from initial contact through the procurement process, ensure SalesForce is utilized appropriately and maintained on a regular basis
• Develop and maintain detailed account profiles including organizational charts for all accounts to be reviewed by management on a quarterly basis
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
• Perform other related duties as assigned

Knowledge, Skills and Abilities

• Strong negotiation and closing skills
• Strong solution selling and presentation abilities
• Advanced client interfacing and customer-focused approach
• Strong Influencing skills
• Demonstrated selling skills in a complex matrixed environment
• Demonstrates effective use of internal relationships and resources
• Strong ability to effectively manage time and prioritize workload, develop and manage pipeline and forecasting
• Requires specialized knowledge in networking and security products, preferably those of F5
• Experience with Internet related software or systems

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Key Responsibilities:

• Collaborate with customer on driving innovative solutions based on technical objectives and product requirements to meet or exceed goals and metrics
• Champion and advocate for the customer within F5 – by being the voice of the customer and coordinating with Sales, Product, Services, Support and other cross functional teams to drive customer success
• Develop a deep understanding of customers technical needs by analyzing the customers business use cases, performing gap identification, solution implementation and ensuring the customer is realizing value
• Document best practices deploying, configuring, and managing workloads in public and private cloud environments
• Develop/improve workflow for more efficient delivery and reduction in customer time to value
• Deliver on-site and remote workshops, create and publish customer facing content
• Trusted expert for customer’s adoption of hybrid, digital transformation, and cloud migration efforts.
• Ability to lead technical conversations and influence others to take action
• When necessary, address customer issues alongside Support organization and ensure customer satisfaction
• Leverage knowledge of your customers’ environments and use cases to influence the roadmap and translate customer requirements into solutions
• Complete analysis and present periodic reviews of operational performance to our internal and external customer leadership
• Provide detailed reviews of service disruptions, metrics, detailed pre and post launch planning and help to educate your accounts on best practices
• When necessary, recommend proactive measures to help customers avoid issues and to ensure customer success (e.g. professional services engagements, training sessions, on-site visits, etc.)

What we are looking for:

• Demonstrated success in Customer Success, Customer Support or Professional Services function for a product / SAAS company with enterprise customers
• Experience with network architecture and networking protocols
• Strong desire to tackle hard technical problems and proven ability do so independently
• Ability to learn new technology quickly, as well as a strong curiosity
• Excellent communication skills and an ability to concisely explain issues and complex solutions
• Exceptional interpersonal communications capabilities demonstrated through a history of successful B2B infrastructure software development projects
• Project management experience, as you’ll need to be able to coordinate across various teams to ensure success for your accounts
• Demonstrated ability to manage multiple projects at a time while paying attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
• Technical understanding and hands-on experience with Containers, OpenShift, Value Prop, Use Cases, Competitive Differentiation
• Technical understanding of Software / Cloud Services
• Experience with enterprise software implementations
• Ability to show customers how to “use” the offerings to get to first productive use and proactive expansion
• Can build a growth plan to demonstrate how Growth Offerings all while delivering customer outcomes
• Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
• Domain level understanding of Public Cloud Infrastructure & Network Architecture, Network Design, Virtualization, Application Management and Security
• Working knowledge of at least one scripting language
• Exceptional learning, communication (written and verbal, internal and external) and presentation skills
• Ability to work well in fast-paced environment with constantly changed priorities

Preferred Qualifications:

• B.S./B.A./M.S. degree or equivalent technical training
• Bachelor’s level degree in Computer Science or an engineering, mathematics, or another quantitative field
• 8+ years of relevant experience
• At least 5 years’ experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

What You’ll Do

• Create and execute territory sales plans to exceed sales targets
• Generate sales pipeline throughself-sourcing/hunting,
• Manage full sales cycle of F5 NGINX sales opportunities including qualifying leads, presenting F5 NGINX solutions independently and at times, jointly with F5 and/or channel technical resources, commercial negotiation with prospects, coordinating opportunity management with distributors and channel partners up till sales opportunity closure.
• Work closely with our focus partners / resellers to leverage our partner network and build pipeline through partner-initiated opportunities
• Engage effectively with different buying personas including DevOps, NetOps, SecOps, App Dev and CXO level executives
• Assume full responsibility for accurate sales forecasting on SFDC by demonstrating in-depth knowledge of sales cycles from initial contact through the procurement process
• Administrative duties include but not limited to booking orders, coordinating the process of reviewing legal agreements and monitoring salesforce reviews
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
• Communicate the NGINX and F5 value proposition to customers and partners.
• Articulate the F5 NGNIX product strategy, messaging and positioning F5 NGINX’s value proposition and solutions for customer business objectives.

What You’ll Bring

• Minimum of 5+ years proven experience in high tech solution sales (with 2+ years of digital/inside sales experience)
• Experience with full cycle cloud-based subscription sales (SaaS)
• Experience with container orchestration solutions and modern application sales (eg: OpenShift, Kubernetes, API Communications)
• Experience with MEDDPIC, Challenger or SPIN sales methodologies
• Proficiency with LinkedIn Sales Navigator, ZoomInfo and High Velocity System
• Independent, resourceful and has a growth mindset.
• Proficiency in the use of corporate productivity tools (email, chat, web presentation), with strong written and verbal communication skills
• Sales experience with application services and networking solutions architecture (application firewalls, load balancers, DNS, SSL etc) is a plus
• Experience working across multiple regions in APCJ is a plus
• Experience working on multi-cloud design a plus
• Hands-on NGINX experience a plus
• Relevant certifications a plus
• Familiarity/experiencewith F5 NGINXor similarindustry solutiona plus

What You’ll Get

• Hybrid working mode
• Career growth and development opportunities
• Recognitions and Rewards
• Employee Assistance Program
• Competitive pay, , and cool perks
• Dynamic Interest Groups

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Responsibilities:

• Manage projects for the installation and integration of F5 security as a service solution for Fortune 500 and Global 1000 companies.
• Proactively anticipates customer needs and facilitates project success.
• Act as the primary representative between our customers and F5.
• Develop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.
• Develop models for resource planning and consumption as well as key performance metrics for project/program success.
• Communicate effectively; organize and juggle priorities; solve problems and make decisions; build teams and relationships.

Required Qualifications:

• Strong technical background with at least 4+ years of system integration within complex environments.
• Experience working with major load balancers currently on the market.
• A deep level understanding and experience of Content Delivery Networks and reverse proxy.
• Experience in Web Application Firewall, Bot Defense, API Security, DDOS, Reputation Service, and Multi Cloud networking.
• Experience with at least one of the Cloud Platforms (AWS, Azure, GCP)
• Understanding of TCP/IP, HTTP, HTML, JavaScript, CSS, and other technologies involved in delivering sophisticated web services.
• Bachelor’s degree in computer science, Information Systems, or related engineering discipline, OR equivalent industry work experience.
• Certification is preferred but optional based on the level of experience.
• A customer-centric attitude and the ability to communicate well at all levels of an organization.
• Ability to work in a very fast-paced environment and communicate effectively.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Key Responsibilities:

• Execute high volume inbound lead qualification and sales motions focused on quickly converting marketing qualified leads to sales opportunities

• Meet and exceed weekly activity goals (calls, emails, MQL engagement SLAs)

• Utilize prospecting and go-to-market tools and technology to identify and qualify efficiently and effectively customers

• Partner with Marketing to provide a feedback loop for continuous lead generation campaign improvement and optimization

• Be the first contact point for many customers and prospects and deliver a strong first impression to set the foundation for long term customer relationships

• Develop and demonstrate sales skills related to prospecting, phone and email etiquette, uncovering basic needs, overcoming objections, connecting needs to high level F5 solution potential and driving interest in continued discussion with sales team members

• Navigate phone systems, voicemail systems, front desk operators and administrative assistants to reach intended contacts

• Maintain accurate records of sales and prospecting activities in F5’s CRM

• Contribute to building a culture of collaboration and learning that creates an industry leading digital sales organization within the F5 Digital Center in Liberty Lake

• Meet and exceed monthly and quarterly quota for meetings, opportunities, and pipeline generated

Qualifications:

• Hold a Bachelor’s degree in business administration, Marketing, or a related field and/or equivalent experience required

• 1+ years of experience in a sales or business development role is a plus

• Excellent communication and interpersonal skills

• Growth mindset, eager to learn, compete, and start their sales career

• Strong organizational skills and attention to detail

• Proven ability to work independently and manage multiple priorities

• Experience using a CRM system (e.g. Salesforce) is a plus

• Familiarity with the software industry or experience selling software products is a plus

The base pay range per annum for this position is: $40,400.00 - 43,000 USD Annual

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.