Americas-account Operations Specialist jobs at Ey in India, Kochi

Role TypeWeb Publishing Specialist

Your key responsibilities

• Create a webpage based on all information provided/ add proper components/modules - as specified in the word document received from stakeholder/editor
• Upload and publish content on Adobe Experience Manager (AEM) for ey.com and related sites
• Comfortable in using Content Management System (CMS) - managing, creating, and publishing the pages
• Collaborate with stakeholders, designers and approvers to ensure content is published on time
• Possess an eye for design and basic knowledge in design software such as Photoshop, Adobe Premiere and MS Office software
• Understand the offerings of AEM CMS to suggest the right templates and modules to the stakeholders for achievement of their marketing purpose
• Good with image selection with respective to the content
• Must have experience and be comfortable working closely with global teams
• Be professional, confident and enthusiastic; adapt to flexible work timings; demonstrate exceptional work ethics and customer focus
• Familiar with different content management systems
• Possess a basic understanding of HTML
• Demonstrate exceptional project coordination skills

Skills and attributes for success

• Experience working within a complex web environment with global and local branches
• Understands website best practices (image sizing, link placements, responsive design)
• Familiar working in content management and digital asset management systems, ideally Adobe Experience Manager
• Good with Photoshop and image manipulation
• An eye for presentation and attention to detail
• Possess a mindset to learn things and undertake add-on responsibilities

To qualify for the role, you must have

• Understanding of AEM tool and complete understanding of diagnosing, repairing, maintaining, and upgrading all pages while ensuring its optimal performance

Ideally, you’ll also have

• Understanding of HTML
• Experience with visual asset management

Technologies and Tools

• AEM tool
• Basic understanding of Sprinklr
• Brightcove

What we look for

• Bachelor’s or master’s degree
• Minimum 2 years of work experience in using AEM

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

Strategizing for an ever-changing world

In terms of role, as an MBA Summer Intern you will have the opportunity to participate in Strategic Projects which will allow you to put into practice your management, critical thinking, and communication skills, having a high exposure to the client and to C-level positions.

This Intern position is aimed at experienced professionals who are in the first year of their MBA program. To apply it is strictly necessary to have a proficiency level of Spanish as well as a fluent level in English.

EY exists to shape the future with confidence. We help our clients, people and society create longterm value to generate value in the marketplace.

Your key responsibilities

• Manage and guide via managed service provider relationship, continuous improvement efforts to direct budget and scope management of all planned and in progress projects and directives for Meeting room experience.
• Manage and drive as needed managed vendors, among others to maintain the services’ overall integrity, consistency, and compliance to internal mandates.
• Review and support the level 3 operations and managed vendor team with resolving complex outages, incidents and problems, escalation to the global support partner and/or the product vendor when needed, outage impact analysis.
• Support the Service Owner with the technical knowledge and service design.
• Develop new integrations and customer specific features.

Skills and attributes for success

• Degree in Computer Science or relevant work experience.
• English language skills - excellent written and verbal communication.
• Minimum 8 years of experience in Audio\Video, MS Teams, Windows, Azure.
• Technical experience in a large diverse audio & video environment.
• Knowledge and proven experience in the use of ITIL within and operational organization IT Infrastructure Library (ITIL) service management (Foundation / intermediate lifecycle certifications – an advantage)
• Experience in a customer service role and business management role - nice to have.
• Strong teamwork and collaboration skills.
• Strong customer orientation and able to manage customer expectations.
• Initiates, builds, and maintains productive customer relationships.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change.

To qualify for the role, you must have

• A successful candidate will be an expert in design & configuration of conferencing room and support
• Experience with Video and Audio end point and infrastructure devices. (codec, touch panel, control panel, cameras, speakers, mics, WPD,DSP, etc)
• Knowledge in MS Teams and Teams meeting room devices
• Hands on experience with Trio/ Poly CCX and related audio conference devices
• Experience in Microsoft surface hub devices
• Knowledge in windows and other OS Skills
• Good knowledge in Azure, Intune, Policies, PMP (ProPortal), Poly Lens, monitoring tools
• General networking skills required (TCP/IP, SNMP, etc.)
• Add on knowledge M365
• Strong communication skills and ability to collaborate with clients, business consultants and Project Managers

Ideally, you’ll also have

• Deploying MTR (Windows & Android), Surface hub, Trios, and other meeting room devices (Hp/Poly, Crestron, Logitech, Jabra, CISCO)
• Handling Meeting room device projects around the globe from starting to delivery
• Periodical firmware and OS upgrades for devices, if necessary, Vendor management in case of hardware issues
• Provide Guidance to OSTS for the submission of request form requesting for Windows Login & Microsoft TEAMs Account creation,
• Escalating to relevant teams internally in case of a delay in Account Readiness, Password Resets etc.,
• Liaising with the local Contact / Location for MTR’s Installation and providing guidance remotely on the Package Installation / Re-Installation on the MTR Device,
• Ensuring MTR’s Deployment is successful by cross-checking MTR’s registration on Teams Admin Console and testing a video call through it,
• Custodian of Knowledge Articles related to MTR’s deployment and advanced support, responsible for keeping the KBs always updated,
• Maintain MTR’s Inventory (for each location) in terms of IP Address, Windows & Skype Login details etc.,
• Experience with Utelogy as a monitoring platform for AV devices

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland, and the UK – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Your key responsibilities

• Assurance Executives are required to carry out operational, financial, process and Systems checks designed to review and appraise its activities, systems and controls,which includes:
• Identifying accounting & assurance issues; discuss with assurance in-charge to solve issues that arise,
• To carry out substantive testing of appliances in accordance with the assurance plan formulated & appropriately document all work performed,
• Identifying improvements to control systems and procedures
• Presenting assurance reports clearly highlighting key assurance recommendations to management ,
• Preparing & maintaining statutory books of accounts, reconciliation of account receivable & payable, finalization of accounts,
• Assist the seniors in reviewing & checking the financial statements & preparation of the assurance report, management comment letter & management representation letter.

Skills and attributes for success

• Must have strong knowledge of assurance & accounting standards,
• Should have handled assurance assignments earlier,
• Ability to prioritize work on multiple assignments & manage ambiguity,
• Strong verbal and communication skills,
• Clarity of thoughts and assertive,
• Effectiveness and creativity of written expression - logical, readability and conciseness,
• Good presentation skills and ability to respond promptly,
• Should be a team player with a proactive & result oriented approach
• Ability to meet deadlines.

To qualify for the role you must have

• Qualified Chartered Accountant with 0-3 years

Ideally you’ll also have

• Strong communication, facilitation, relationship-building, presentation and negotiation skills.
• Be highly flexible, adaptable, and creative.
• Comfortable interacting with senior executives (within the firm and at the client)
• Strong leadership skills and supervisory responsibility.

What we look for

People with the ability to work in a collaborative way to provide services across multiple client departments while adhering to commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions.

Role name and description
Tax Senior – The primary role of a Tax Senior is to ensure accuracy of tax deliverables and supervise, develop and mentor staff. Also, they are required to help managers strengthen relationships with the client
Your key responsibilities
•Demonstrate a high level of proficiency in US tax technical knowledge surrounding expatriate and inpatriate taxation laws. Drive the tax return production process, review all types of tax returns and other tax deliverables
•Develop and supervise staff on all technical, client service and engagement management skills. Assist the Manager in engagement management
•Communicate directly with the engagement teams in other offices Proactively recognize issues and recommend solutions
•Coach and mentor team members
•Facilitate problem solving and co-ordination
•Be a role model and spearhead by example

Skills and attributes for success
Effective communication skills by being articulate, thoughtful and adapting communications to target audiences; interacting effectively in person, by phone and in writing- including chattingTo qualify for the role, you must have
Adequate work experience in expat tax law concepts include but not limited to concepts such as Foreign Earned Income exclusion, Foreign tax credit, passive foreign investments etc.
Adequate work experience in inpat tax laws including but not limited to concepts such as Non- resident tax returns in combination with tax treaty applications, etc.
Graduates or Postgraduates preferred

Ideally, you’ll also have
Basic MS office knowledge

What we offerContinuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Event Technology Consulting & Support

• Lead technology support for all EMEIA and Americas EY wavespace and non-EY wavespace virtual and hybrid events.
• Participate in client meetings to provide IT consulting and ensure session design aligns with client requirements.
• Coordinate and supervise pre-event tech checks, design meetings, dry runs, and debrief sessions.
• Provide real-time IT support for virtual participants during sessions, including troubleshooting and escalation management.
• Live Event Production & Broadcast
• Organize and manage Teams meetings, breakout sessions, attendance, countdown/break timers, and screen sharing.
• Design and implement custom timers and graphics tailored to event themes.
• Create and manage polls using Slido and Teams Poll.
• Support collaboration tools such as Miro, Mural, and other digital facilitation platforms.
• Deliver all EY wavespace related live event production activities, ensuring high-quality delivery across time zones.
• Operate OBS for live streaming and event production.
• Use digital and hardware audio mixers for sound management.
• Integrate music streaming and manage live broadcasting workflows.

Collaboration & Stakeholder Engagement

• Engage with other Technology teams to fulfill IT requirements and ensure timely support.
• Support EY wavespace Center Leads with technology challenges and escalations.
• Collaborate with various tech leads across EMEIA for data collection, reporting, and best practice sharing.
• Provide technology support demos to prospective clients and facilitate Miro introduction activities upon request.

Administrative & Leadership Support

• Assist the EMEIA EY wavespace Leader with administrative tasks, including resource management and project coordination.
• Organize and lead monthly team meetings and other internal engagements.
• Deliver OSTS training sessions and support the design and procurement of new AV devices for EY wavespace centres.

Project & Centre Build Involvement

• Serve on multiple EMEIA EY wavespace, Client Experience Centre, and AI-enabled Centre build and management projects in various capacities, including project management and liaison with Enterprise Technology (ET).
• Conduct data analysis and reporting to inform future sessions and strategic decisions.

Skills and attributes for success

• Excellent communication, interpersonal, organizational, and time management skills.
• Strong analytical and troubleshooting abilities.
• Ability to work effectively with all levels of end users and IT personnel across multiple regions and time zones.
• Deep understanding of all EY wavespace technologies, including IT and AV.
• Experience in live event management/production and supporting collaboration tools (Teams, Miro, Mural, Slido, etc.).
• Project management and stakeholder engagement skills.
• Proficiency in live event production and broadcasting tools and workflows.
• Hands-on experience with OBS (Open Broadcaster Software) for live streaming and event production.
• Knowledge of music streaming tools and integration into live events.
• Experience using digital and hardware audio mixers for sound management.
• Live broadcasting skills including multi-source switching, audio balancing, and stream encoding.
• Familiarity with AI tools including Copilot, EY.ai, Claude, and OpenAI platforms.

Supervision Responsibilities

• Reports to the EMEIA EY wavespace Leader (or designate).
• May provide matrix management and guidance to on-site and virtual support staff across EMEIA and the Americas.

Education:

• Bachelor’s degree in a computer-related field or equivalent work experience.

Experience:

• 3–5 years of experience in end user technology support.
• Proven experience in event support and live event management/production.
• Knowledge of AV industry standards highly recommended.
• Experience with cloud technology (e.g., MS Azure) is beneficial.

Certification Requirements:

• Certified Technology Specialist (CTS) or similar industry certifications desirable.

The key functions of the Talent Attraction Senior Specialist encompass

• Crafting and executing bespoke sourcing strategies, along with gathering market intelligence that is tailored to specific markets and geographies.
• Expertly identifying exceptional talent across global markets and advising the business on effective attraction strategies to bring that talent into the EY fold.
• Gaining an in-depth understanding of the assigned market to adeptly advocate for career opportunities at EY, thereby establishing it as the employer of choice. This involves collaborating with the business on recruitment campaigns and bolstering the EY brand as needed.

As a Talent Attraction Senior Specialist at EY, you will:

• Lead strategic sourcing for talent across key markets, with a particular focus on the MENA region, leveraging your expertise to navigate complex hiring landscapes and forge strong partnerships with hiring teams and recruiters.

• Elevate the candidate experience by embodying EY's vision and values, conducting insightful interviews, and nurturing talent through our recruitment process with a focus on building a diverse and inclusive workforce.
• Analyze market data to serve as a Talent Advisor, crafting innovative sourcing strategies and fostering a robust pipeline of high-caliber candidates through targeted community engagement and referral programs.
• Collaborate on impactful marketing and branding initiatives to promote EY as a premier career destination, while also mentoring and enhancing the capabilities of junior team members.
• Achieve key performance targets, ensuring alignment with EY's strategic objectives and contributing to the firm's reputation for excellence in talent acquisition.

We are seeking candidates who:

• Bring a minimum of six (6) years of relevant recruitment experience, with a proven track record of innovative sourcing strategies and a high success rate in placing top-tier talent. Candidate should have specific expertise in the area of tax & legal advisory or demonstrate versatile expertise across key business functions such as human resources, finance, information technology, branding & marketing, risk management, business development, all while catering to the evolving needs of the MENA business landscape.
• Exhibit strong self-awareness and adaptability in team interactions, utilizing EY's development tools and resources to foster professional growth.
• Engage proactively with stakeholders and clients in the MENA commercial sector, demonstrating preparedness and a commitment to understanding and addressing their unique needs, thereby building stronger relationships and deepening industry insights.
• Leverage data to generate insights pertinent to the MENA business environment, facilitating discussions on implications for priorities and projects, and consistently deliver high-quality work that is timely, accurate, complete, and clear.
• Actively participate in client meetings to better understand the capabilities or issues specific to the MENA market, taking responsibility for meeting client expectations and using EY knowledge tools to enhance processes and outcomes.
• Are adept at gathering and sharing data with stakeholders, contributing to a culture of continuous improvement and strategic decision-making within the team, with a focus on the dynamics of various Service Line hiring in the MENA business landscape.