Nokia Care Senior Support Engineer 

United States 

984998511

• Provide technical support for customer networks, overall performance of the Subscriber Data Management (SDM) products and supporting customers for end-to-end support.
• Participate in 24/7 emergency on-call support, provide proactive maintenance service support and delivery, support change management service delivery, and organize and participate in pilot and rollout upgrades and patch installations.
• Assist with new technology support and service deployment, provide technical answers, share technical information and provide competence transfer.
• Consult with customers regarding optimization, planning and feature activations.
• Analyze, develop and implement concepts and solutions as a subject matter expert.

Domestic travel required up to 10%.

International travel required up to 5%.

Must have a Bachelor’s degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 5 years of post-bachelor’s progressive related work experience. Or a Master’s degree or foreign equivalent in Computer Systems, Engineering, Telecommunications, Information Systems or a related field, and 3 years of related work experience.

Of the required experience, must have 3 years of experience with the following:

• Core Network Elements and 5G Architectures;
• Subscriber Data Network architecture, including standards and products;
• Cloud environments: Openstack or Kubernetes; and Troubleshooting tools and processes.

Employer will accept any suitable combination of education, training, or experience.

If offered employment, must have legal right to work in the U.S. EOE.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program