EY Digital Factory - Operations Lead 

Luxembourg 

896721143

Given the high-stakes nature of digital execution, this role requires strong leadership, cross-functional collaboration, and expertise in Agile portfolio management, compliance, and operational governance to support efficient, scalable and secure digital services.

Key Responsibilities:

1. Execution & Digital Portfolio Management:

   • Oversee end-to-end execution of Digital Factory initiatives, ensuring projects are delivered on time, within scope, and with measurable impact.

   • Implement Agile Portfolio Management (Lean Portfolio Management – LPM, SAFe, and Scrum practices) to balance speed, efficiency, and governance.

   • Work closely with Product Management & Technology Teams to ensure smooth execution of digital solutions.

   • Optimize resource allocation and capacity planning across the Digital Factory.

2. Business-as-Usual (BAU) & Data Onboarding Management:

   • Lead and manage the BAU team, ensuring ongoing operational support and service continuity.

   • Oversee data onboarding and ETL processes, ensuring efficient extraction, transformation, and loading (ETL) of data into application ecosystems.

   • Establish standardized training, documentation, and process improvement initiatives for onboarding and BAU functions.

   • Track and continuously optimize operational workflows, ensuring teams are working at peak efficiency.

3. Governance, Compliance & Risk Management:

   • Ensure alignment with enterprise security, risk, and compliance frameworks (CSSF, GDPR, ISO 27001).

   • Establish and monitor operational KPIs, risk registers, and compliance dashboards to proactively manage risks.

   • Define best practices for infrastructure, security and operational scalability

   • Drive audit-readiness and ensure adherence to regulatory, security, and financial compliance requirements.

   • Establish structured governance models to improve operational alignment across teams

4. Financial & Budget Oversight:

   • Monitor and control budget allocation, cost efficiency, and ROI tracking for Digital Factory initiatives.

   • Partner with Finance teams to optimize spending, drive cost transparency, and prevent budget overruns.

   • Implement FinOps (Financial Operations for Cloud) to optimize cloud expenditures and operational costs.

5. Operational Excellence & Service Reliability:

   • Define and oversee IT operations, cloud infrastructure management, and service governance to ensure business continuity.

   • Lead incident response, problem resolution, and service performance monitoring across DF platforms.

   • Establish clear KPIs for system uptime and issue resolution ensuring service excellence

   • Ensure strong collaboration with technology, security, and compliance teams to prevent operational risks.

   • Optimize operational workflows using AI-driven insights & automation

6. Leadership & Cross-Functional Collaboration:

   • Act as a trusted partner to business, technology, and product teams, ensuring DF operates as a high-performance digital unit.

   • Provide executive-level reporting on operational performance, financial health, and risk mitigation strategies.

   • Drive a culture of agility, accountability, and continuous improvement across the Digital Factory.

Required Skills & Qualifications:

• 10+ years of experience in digital operations, portfolio management, IT governance, or program execution.

• Expertise in Agile execution, Lean Portfolio Management (LPM), and enterprise-level governance.

• Proven experience in BAU, digital operations or DevOps leadership in a fast-paced tech-driven environment

• Deep understanding of regulatory compliance (CSSF, GDPR, risk frameworks) and financial management.

• Expertise in site reliability engineering (SRE), cloud operations and automation

• Strong leadership skills to drive execution, remove roadblocks, and optimize operational performance.

• Proven ability to balance agility with structured governance, ensuring projects remain efficient and compliant.

• Exceptional communication, stakeholder management, and problem-solving skills.