Elastic Manager Services Portfolio 

United Kingdom 

863367962

Service Offering Development:

• Collaborate with specialists and lead service offerings, from market research to implementation, ensuring alignment with company strategy and customer needs.
• Continuously evaluate and improve the services portfolio, tracking critical metrics (i.e. services global booking target attainment, portfolio growth, and services attachment rates) to measure success and adjusting to market trends.
• Package services into clear, compelling value-driven offerings and collaborate with marketing and sales for effective positioning.
• Build positive relationships with internal and external team members to ensure alignment and meet their needs.

GTM Integration:

• Develop and implement go-to-market (GTM) plans for new service offerings, including pricing, positioning, and launch strategies. Continuously supervise GTM performance and refine approaches as needed.
• Develop marketing content such as one-pagers and presentations to market and sell service offerings.
• Integrate service offerings and value propositions within comprehensive sales and marketing programs and strategies.

Enablement:

• Develop and deliver training and enablement materials to internal services and sales teams to improve customer engagement and drive adoption of service offerings by improving their understanding of service value propositions and technical aspects.
• Participate in internal meetings to share announcements and provide enablement sessions across the field organization.

Technical Writing:

• Craft clear, concise, and comprehensive documentation that effectively explains intricate technical concepts and procedures to both technical and non-technical audiences, ensuring that all collaborators can readily understand the information presented.
• Distill sophisticated technical information into digestible formats, using plain language, visual aids, and analogies as needed to bridge the gap between technical guides and those with limited technical knowledge.

• 8+ years of professional services, consulting or related field.
• 3+ years of experience in service portfolio development
• Confirmed experience in developing, managing, and refining service offerings within a fast-paced, multifaceted environment.
• Strong critical thinking and analytical skills, with the ability to translate market demands and customer feedback into actionable service development plans.
• Outstanding teamwork and relationship-building skills to engage cross-functional teams, collaborators, and clients optimally.
• Proven ability to create compelling, customer-focused service packages and messaging that drive adoption and value.
• Expertise in go-to-market strategies, including pricing, positioning, and launch planning, with a results-oriented attitude.
• Excellent communication and presentation skills, with the ability to enable and train sales teams to articulate service value propositions confidently.
• Ability to travel 25% of the time, as required.

• Experience working with KPIs such as services global booking target attainment, portfolio growth, and services attachment rates.
• Knowledge of designing and delivering internal and external assets, including marketing collateral, enablement materials, and scoping/delivery tools.
• Familiarity with running enablement sessions and workshops to drive awareness and understanding of services within internal teams.
• A track record of driving innovation in service offerings, resulting in measurable business outcomes.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws; view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic