Capital One Sr Associate Product Management - Customer Services & Strategy US Card 

United States, Virginia, Arlington 

757250374

Sr. Associate, Product Management - Customer Services & Strategy (US Card)

Fraud and Correspondence Platformspaces:

• Fraud Product -This role entails supporting our agenda to improve the rate at which we are able to improve our ML model capabilities in order to stop Transaction Fraud before it impacts our customers. This person will own horizontal stakeholder management across our Data Science and Enterprise Platform teams to help our Engineering teams research, build, and deploy models as well as new modeling capabilities

• Fraud Product-Will be responsible for managing the Claims System of Record (CSOR) and Fraud Reporting Service (FRS), core data products associated with the resolution of credit card Fraud and Dispute claims. This Product Manager will partner closely with the Business Analyst team that utilizes CSOR data and the Tech teams that create and consume this data. The scope includes playing a strong role in data strategy, as well as managing the technical infrastructure for taking in, storing, and making available that data.

• Correspondence Platform- Will be dedicated to building capabilities in the Delivery Module of platform version 2.0 to optimize the transfer of data between our platform and suppliers. The scope includes day to day management of 1 tech team, partnership with Tech and Platform Product to align on capabilities that solve the needs of all tenants of the platform and engagement with our Servicing Strategy Business Analysts to identify areas of opportunity to reduce cost, risk or manual processes.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered- Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused -Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven -Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving- Identifies and resolves complex problems to deliver outcomes while mitigating product risks

• Transformational Leadership -

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor’s degree in computer science or engineering

• 1+ years translating business strategy or analysis into consumer facing digital products

• 1+ years of experience working on core product platforms powering digital experiences

• 1+ years working with cross functional teams as a product owner in an agile development process

Chicago, IL: $99,100 - $113,100 for Sr. Associate, Product Management McLean, VA: $109,000 - $124,400 for Sr. Associate, Product Management New York, NY: $118,900 - $135,700 for Sr. Associate, Product Management Richmond, VA: $99,100 - $113,100 for Sr. Associate, Product ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.