Palo Alto Customer Focus Linux Internals Engineer Cortex XDR 

Israel, Tel Aviv District, Tel Aviv-Yafo 

557238822

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

More information about Cortex XDR product can be found .

Your Impact

• Act as a technical expert and the primary point of contact for complex, customer-reported issues.

• Utilize your extensive knowledge of Linux internals to debug and root-cause critical issues, including user-space and kernel-mode components.

• Collaborate directly with support to understand their environments and reproduce problems, ensuring a positive and effective support experience.

• Lead resolution in coordination with other development and QA teams

• Contribute to the development of internal tooling, and automation scripts, to improve the efficiency and quality of our customer support.

• Be part a team that values SW development best practices and high standards

Your Experience

• Knowledge of Linux internals, including system calls, process management, and memory management.

• Very strong system-programming skills in C / C++.

• At least 3 years of hands-on experience in Linux system-level debugging and programming.

• Proven expertise in using debugging tools on various Linux platforms.

• Experience with multi-threaded application development and troubleshooting.

• Excellent written and verbal communication skills, with a proven ability to interact directly with customers in a professional and empathetic manner.

• Bachelor's degree or equivalent military experience required.

Preferred

• Familiarity with multiple Linux distributions (RHEL, Ubuntu, etc) - a significant advantage for debugging customer environments.

• Experience with containers, Docker, k8s, and/or Linux namespaces - an advantage.

• Experience with software security and/or Linux Security modules (SELinux, AppArmor, etc) - an advantage.

• Linux kernel programming experience - an advantage.

• Self-motivated with a passion for problem-solving and a customer-first mindset.

• Experience reviewing colleagues' code and providing constructive feedback.

• Ability to work both independently and as part of a team, thriving in a fast-paced, customer-focused environment.

All your information will be kept confidential according to EEO guidelines.