Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
More information about Cortex XDR product can be found .
Your Impact
Act as a technical expert and the primary point of contact for complex, customer-reported issues.
Utilize your extensive knowledge of Linux internals to debug and root-cause critical issues, including user-space and kernel-mode components.
Collaborate directly with support to understand their environments and reproduce problems, ensuring a positive and effective support experience.
Lead resolution in coordination with other development and QA teams
Contribute to the development of internal tooling, and automation scripts, to improve the efficiency and quality of our customer support.
Be part a team that values SW development best practices and high standards
Your Experience
Knowledge of Linux internals, including system calls, process management, and memory management.
Very strong system-programming skills in C / C++.
At least 3 years of hands-on experience in Linux system-level debugging and programming.
Proven expertise in using debugging tools on various Linux platforms.
Experience with multi-threaded application development and troubleshooting.
Excellent written and verbal communication skills, with a proven ability to interact directly with customers in a professional and empathetic manner.
Bachelor's degree or equivalent military experience required.
Preferred
Familiarity with multiple Linux distributions (RHEL, Ubuntu, etc) - a significant advantage for debugging customer environments.
Experience with containers, Docker, k8s, and/or Linux namespaces - an advantage.
Experience with software security and/or Linux Security modules (SELinux, AppArmor, etc) - an advantage.
Linux kernel programming experience - an advantage.
Self-motivated with a passion for problem-solving and a customer-first mindset.
Experience reviewing colleagues' code and providing constructive feedback.
Ability to work both independently and as part of a team, thriving in a fast-paced, customer-focused environment.
All your information will be kept confidential according to EEO guidelines.
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