Cisco Leader Regional Delivery 

United States, Georgia, Atlanta 

227023397

Critical that we ensure case aging is kept low by working directly with our Vendors who support us, around the world.

• We strive to ensure no case ages over 30 days. Hold Vendors accountable for aging and do not accept excuses. CSA expected at 90%
• We have daily stand-ups on all 12 Components we drive with Vendor leads. Review all aged cases and help drive resolution, working directly with IT, Regional Process Owners, Sales and Partners, etc
• We support 12 Top Partners via Webex for VIP service to ensure cases are resolved
• Drive to remove all friction based on case analysis and working with cross functional teams. Open Problem ID’s to fix any system and process issues
• Daily Monitoring of all closed orders to ensure invoicing occurs for revenue, removing all roadblocks and IT issues

• Conduct in-depth case analyses using Fishbone, Pareto, and Waterfall methods to identify at least 3 key insights per project and provide data-driven recommendations.
• Develop and deliver at least 2 comprehensive PowerPoint presentations per quarter for ESLT, focusing on top case drivers and improvement strategies.
• Demonstrate strong communication by engaging in direct interactions with Executives at least twice monthly and effectively managing remote vendor expectations.
• Offer flexible work availability, including at least two weekends per month, while fostering a positive team environment through humanistic management.
• Achieve a detailed understanding of Cisco's business model and strategies, ensuring familiarity with 100% of the product portfolio and Go-To-Market plans.