Capital One Set Channel Back Office Manager Training - Onsite 

United States, Texas, Plano 

157391810

Set Up Channel Back Office Manager In Training - Onsite

General Responsibilities:

• Accountable for achieving business goals for a team of around 15 associates within a unit.

• Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.

• Prepare and deliver monthly performance reviews for direct reports.

• Manage business level metrics (pen rates, occupancy) to high efficiency standards.

• Share in the accountability for a business level function team (Logistics, quality, innovation, morale).

• Motivate and develop associates and help them achieve their career aspirations.

• Execute flawless management of projects assigned to the unit.

• Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.

• Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to the team of associates

• Understand the business goals and implement processes that support these goals.

• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes

• Review and interpret laws and regulations for the purpose of managing the service provider

• Support and coordinate third party-related internal audits

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 1 year ofauto finance experience

• At least 1 year of experience coaching or mentoring associates or managing people

• At least3 years ofCustomer Service or Call Center Experience

• At least2 yearsof experience using Google Suite or Microsoft Office

Preferred Qualifications:

• At least 1 year of experience working with auto titles

• At least 2 years of auto finance experience

• At least 2 years of experience in people leadership

Plano, TX: $64,700 - $73,900 for Management TraineeThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.