JPMorgan Back Office Remediation Transactions Manager 

Philippines, Quezon City 

812115717

Job Responsibilities:

• Build and manage a large-scale, complex, multi-shift keying operation with up to 25 employees and contractors, including training, task allocation, setting deadlines, and managing performance.
• Establish daily production goals based on productivity targets, budget, and resources. Monitor team output and manage personnel to ensure all throughput goals are achieved.
• Manage shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
• Demonstrate sound leadership judgment; escalate any personnel, facility, technology, or process concerns timely and appropriately.
• Ensure that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices.
• Communicate effectively with the team, both verbally and in writing; provide strategic firm-wide communications down to individual information, simplifying complex information and tailoring messages based on the audience.
• Track team performance and implement action plans to manage improved performance and high quality.
• Demonstrates strong problem-solving, decision-making, and analytical skills, with a focus on effective time management and adherence to principles and values.
• Excel in collaboration and teamwork, actively participating in calibrations for consistent feedback, and taking self-ownership and accountability to drive initiatives like data analysis.
• Focus on understanding business metrics, performing root cause analysis, and identifying opportunities to improve customer service, efficiencies, and quality standards while ensuring adherence to schedules and risk control parameters.
• Collaborate with division leaders, stakeholders, and support teams to drive performance management initiatives, track metrics, resolve system issues, and create a high-energy, transparent, and trust-building environment.

Required Qualifications, Skills, and Capabilities:

• Minimum 3 years' management/leadership experience.
• Display core leadership attributes: strong planning/organization, motivation, problem-solving/conflict resolution, analytical, team building, and interpersonal skills are essential.
• Ability to understand end-to-end process flow and consider downstream impacts when making decisions.
• Ability to lead, direct, connect with, and be accessible for staff and direct reports.
• Ability to coordinate and organize work while meeting and handling multiple deadline processes.
• Demonstrated ability to multi-task and balance numerous activities simultaneously.
• Results-oriented, not satisfied with the status quo, always looking to improve process, productivity, culture, and cost.
• Flexibility, as there may be times when handling cases as per business needs is required.