What You'll Do
- Project Governance: Implement and drive PMO program management standards, including project governance policies and procedures, to ensure consistent practices across technical and strategic programs.
- Build: Program plans with well managed dependencies and internal partner alignment in shared tools (JIRA, Confluence, etc) and lead all aspects of resource distribution for staffing, budgeting, and scheduling to boost efficiency.
- Risk Management: Identify, assess, and mitigate project risks, ensuring active management of risks throughout and issue resolution.
- Partner Collaboration: Establish effective communication channels with partners, ensuring transparency and alignment throughout the project lifecycle.
- Continuous Improvement: Drive continuous improvement initiatives within the PMO, finding opportunities to improve the processes and tools used in project management. Adhere to metrics and governance for process and drive process improvements.
- Performance Metrics: Build and maintain key performance indicators to measure and report on program and portfolio performance, making data-driven decisions.
- Alignment: Develop strong working relationships with multi-functional teams to best understand and deliver on business goals and priorities
- Executive: Prepare program status reports and executive briefings for various partner groups
- Lead: Lead and Manage Project Managers and Scrum Leaders and advocate for Agile principles and practices across the organization, driving cultural change and promoting Agile maturity.
Minimum Qualifications
- 9+ years of experience as a Project/Program Manager or related roles
- 5+ years of experience working with project planning tools (Jira, Confluence, SharePoint, SmartSheet, MS Project)
- PMP Certification is required
Preferred Qualifications
- 5+ years of experience leading high-profile projects with customer interface and a commitment to white-glove customer handling.
- 3+ years facilitating meetings and speaking in front of groups
- Ability to translate the needs of a team (technical or otherwise) into projects or programs that drive action
- Excellent analytics: you digest sophisticated information, can distill it and make recommendations and proposals.
- Strong ability to manage projects from beginning to end with a successful track record of timely delivery of programs with extensive experience working with or partnering with Support organizations.
- Proficient in adapting to shifting priorities and timelines, with a strong appetite for rapid change, and a self-starting, self-motivated individual with strong communication, interpersonal, and presentation skills.
- Openness to new insights and willingness to innovate, and operate effectively in a remote environment
- Comfortable managing budgets and ability to develop strong business relationships.
- Strong understanding of development processes and Agile methodologies with certifications preferred (CSM, RTE, etc)
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).