Capital One Senior Risk Manager - Customer Resiliency Events Hybrid 

United States, Virginia, Richmond 

993461173

Core Responsibilities:

• Lead a team of risk managers that facilitate the risk event life cycle, including: root cause analysis, containment, remediation, and recovery efforts

• Develop practical solutions to improve risk event management processes using data and technology

• Collaborate internally and with our risk community (e.g. risk managers, risk leads, IRM groups, business risk offices, front line process owners) to mature our risk event practice methodologies and advance learning

• Leverage data and analytics to manage risk and create visibility to business health, as well as determine best practices and lessons learned regarding components of the Event & Issue management framework

• Collaborate effectively across multiple organizations outside of Customer Resiliency such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Legal, Internal Audit, Regulator Relations, etc. to achieve objectives for the Customer Resiliency business

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 5 years of Project Management experience

• At least 5 years of Risk Management or Process Management

• At least 2 years of People Management experience

Preferred Qualifications:

• Master’s Degree

• Process Management Certification- LEAN, Six Sigma

• Compliance Certification- CRCM, CIPP

• 7+ years Business Process Management experience

• 7+ years of experience in Project Management

• 5+ years of experience in People Management

This role ismeaning associates typically spend about half their time (2-3 days per week)are enterprise- wide

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.