Capital One Sr Associate Customer Resiliency Risk Events Hybrid 

United States, Virginia, Richmond 

429947297

West Creek 1 (12071), United States of America, Richmond, Virginia Sr. Associate, Customer Resiliency Risk Events (Hybrid)

General Responsibilities:

• Guides business customer through Risk Event and/or Issue containment and remediation

• Work with internal process owners, analysts, tech, and third parties

• Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions

• Makes recommendations and provides guidance to the business

• Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward

• Drives investigation and/or problem solving for remediation projects

• Researching and problem solving as needed to support the business

Additional Responsibilities Include:

• Driving process improvements aligned with desired customer outcomes

• Analyzing, identifying, and correcting data issues with systems used or owned by Customer Resiliency and upstream or downstream partners

• Providing subject matter expertise on processes when representing the department in projects and other meetings

• Understands and utilizes all Risk Management tools and systems available

• Communicates and reports out results using presentations showing the data together in a meaningful format

Basic Qualifications:

• At least 2 years of experience in Process Management or Risk Management or at least 2 years of experience in Project Management.

Preferred Qualifications:

• Bachelor’s Degree

• Lean certification or Six Sigma certification

This role ismeaning associates typically spend about half their time (2-3 days per week)are enterprise- wide

are in-person days for associates to spend time together working in our beautifully-designed team areas.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.