Amazon Customer Success Engineer Data Center Learning 

United States, Ohio, Dublin 

993007489

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As a CSE you will track key metrics for your clusters, ensure data accuracy, assist in the reporting of these metrics as required, and within Data Center Learning you are the owner of training metrics for your clusters. Each CSE is both the front-line, day-to-day face of Data Center Learning in their clusters, and is also the front-line voice of the customer in representing their needs across Data Center Learning.Key job responsibilities
- Drive awareness and adoption of Data Center Learning products and services
- Drive clusters to become and remain self-sufficient in executing Global Data Center Operations training programs
- Drive a standardized global strategy for builder, site and cluster readiness- Manage projects and deliver critical solutions, improvements, and mechanisms, which require you to work independently across teams.- Transform raw thoughts into clear, consistent, and accurate documentation and/or direction. You own training strategies, training plans, and project status communication.- Support new cluster launches by engaging with cluster leadership early and helping them build their training program as the cluster prepares to launch.- Collect data across multiple initiatives, are able to ensure data accuracy, and can communicate actionable insights from this data.- Audit cluster training plans and completion metrics, to identify areas for support or intervention.- Manage the rollout, maintenance, and auditing of the Train-the-Trainer program in your clusters to ensure they have the right number and type of Certified Instructors.- Highly skilled in the Data Center Learning’s learning management systems (LMS), KNet & Learn.
- Able to create and close sessions, identify missed automated assignments, deep dive root causes, and escalate when required to resolve issues and minimize broader impact.A day in the life
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires, career development learning paths to grow our internal talent, and experiment with next generation technology and mechanisms to improve adult learning in the corporate environment.About the team
Our mission is to develop the best Data Center workforce on Earth. We do that by learning the job roles and functions required for individuals and managers to operate and innovate in the data center environment. We create learning experiences for new hires, career development learning paths to grow our internal talent, and experiment with next generation technology and mechanisms to improve adult learning in the corporate environment.About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 7+ years Learning and Development or equivalent experience
- 7+ years experience in strategic program management or similar role
- Bachelor's degree in Business, Operations Management, or related field
- Experience defining, refining and implementing processes, procedures and policies or equivalent

- Experience in Data Center Operations or Engineering and learning management systems
- Proven track record of leading complex, cross-functional initiatives
- Strong analytical and problem-solving skills
- Excellence in stakeholder management, process improvement and change management