Ford Data Services Customer Success Manager 

United States, Michigan, Dearborn 

29995820

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, we offer a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

In this position...

As an Enterprise Customer Success Manager, you will be responsible for providing a best-in-class experience while building and maintaining strong relationships with our enterprise customers. You will work with a diverse set of companies primarily focused on the Data Services portfolio, in partnership with our Global Data Service team. Your focus will be on meeting customer needs through our products and services to optimize their fleet operations and maximize value from our solutions.

A successful Enterprise Customer Success Manager possesses exceptional communication skills, a strong drive to succeed, and a genuine passion for helping people. This integral role within the company acts as a conduit between customers and key decision-makers internally. Strong project management, technical aptitude, and leadership skills are required to coordinate both strategic and technical-operational aspects simultaneously. As the primary point of contact during the customer life cycle, you will advise and guide customers in the setup and adoption of Ford Pro Solutions, including essentials, telematics, charging, and fleet management. Interface with various customer stakeholders and be accountable for ensuring successful adoption, maximizing ROI, and increasing customer loyalty throughout their journey.